{"id":1761706,"url":"https://alion.io/job/amynta-group-customer-servicecall-center-representative-resolution","title":"Customer Service/Call Center Representative - Resolution","company":{"id":2775591,"name":"Amynta Group","domain":"amyntagroup.com","url":"https://alion.io/company/amyntagroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":67,"ghost_share":0.507,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Grand Rapids, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Gmail","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2021-08-20T00:00:00Z","employer_posted_date":"2021-08-20","last_verified_at":"2026-10-23T03:27:47Z","board_verified":false,"closed_at":null,"days_open":1892,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":1892},"description":"We’re thrilled that you are interested in joining us here at the Amynta Group!\nProvides exceptional customer service to internal and/or external customers, including retailers and business partners. Responsibilities include but are not limited to: providing standard information, completing forms, determining status of claims based on plan guidelines and meeting or exceeding department metrics for call handling, productivity and quality.ESSENTIAL JOB FUNCTIONS:\nAssists consumers by providing highest level of customer service; remains professional and polite at all times.\nResponds to standard questions and concerns in a timely manner from consumers requesting status updates; completes follow-up requests to ensure customer satisfaction; communicates in a clear and educated manner.\nReviews protection plans, service requests and technician reports to confirm accurate plan coverage; determines appropriate next steps for claim resolution.\nContacts retailers, technicians and customers to obtain all relative information regarding the claim.\nProcesses routine or standard claims based on documentation and categorization of claims; informs customer of results and closes out claim as appropriate.\nNegotiates options for settlement and buy-backs within cost guidelines and price limits.\nDiffuses escalated consumer situations with empathy; provides relevant education on protection plans and claims process; resolves issues regarding claims.\nAids internal and external customers during claim and general call center process; forwards call and relevant information to other team members, departments or management as needed.\nPerforms other duties as assigned.\nEXPERIENCE/EDUCATION QUALIFICATIONS:\n1-year minimum customer service experience in a call center environment is preferred;\nOffice or customer service experience is preferred;\nHigh school graduate or equivalent education is required;\nPost-secondary education is preferred.\nSKILL REQUIREMENTS:\nMastery of the English language (both written and verbal);\nProfessional telephone etiquette;\nAbility to read and interpret information;\nProficient computer and data entry skills; comprehensive knowledge of computer operations, including software and web-based programs; Applix; Microsoft Office applications (Outlook, Word, Excel, PowerPoint, etc.);\nAbility to solve problems; diffuse escalated customer situations; excellent decision-making and negotiation skills;\nSelf-motivated with strong work ethic, time management and interpersonal skills; ability to work well with others;\nAbility to operate dual screens and multitask; detail-oriented; follows instructions;\nKnowledge and understanding of department metrics for call handling, productivity and quality;\nWillingness to learn; flexibility to adapt to changes;\nMaintain professional appearance and provide positive company image.\nWORK ENVIRONMENT:\nProfessional office and call center environment.\nPHYSICAL REQUIREMENTS:\nPositions in this class typically require: typing, talking, writing, hearing, seeing and repetitive motions.\nSedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.\n****Amynta and its affiliates (BTIS, Clearview,Guardsman, PDP, Etc.) will never ask for your personal information via Google Hangouts, nor do we conduct job interviews via Google Hangout or instant messenger. Please be aware of scams involving these tactics and do not send personal information to anyone representing our company with a free email address (@gmail.com, @yahoo.com, etc.)****","description_format":"text","description_chars":3801,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Security Compliance"],"lifecycle":[{"event":"open","at":"2026-10-03T12:54:01Z"}],"visa":[],"liveness":{"score":1,"band":"cold","label":"Long shot","p_open":0.9,"p_active":0.058,"p_room":0.28,"age_days":1892,"expected_fill_days":18,"reasons":["conf:50","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/amynta-group-customer-servicecall-center-representative-resolution","json_url":"https://alion.io/job/amynta-group-customer-servicecall-center-representative-resolution.json","meta":{"generated_at":"2026-10-25T20:19:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28799,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2775591},"rest":"https://alion.io/mcp/rest/get_company?id=2775591"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famynta-group-customer-servicecall-center-representative-resolution"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famynta-group-customer-servicecall-center-representative-resolution"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famynta-group-customer-servicecall-center-representative-resolution"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amynta-group-customer-servicecall-center-representative-resolution\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famynta-group-customer-servicecall-center-representative-resolution"}]}