{"id":3025166,"url":"https://alion.io/job/amz-prep-customer-success-manager","title":"Customer Success Manager","company":{"id":2111483,"name":"AMZ Prep","domain":"amzprep.com","url":"https://alion.io/company/amzprep-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T18:23:58Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-25T10:12:11Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Customer Success Manager\nDepartment: Customer Success\nReports To: Client Success Lead\nAbout AMZ Prep\nAMZ Prep is a fast-growing, technology-driven third-party logistics (3PL) and fulfillment company supporting brands across North America. We combine innovative technology, data and operational expertise to deliver scalable logistics solutions.\nWe operate with the speed and mindset of a technology company, where accountability, collaboration and continuous improvement are part of how we work.\nOur Core Values\nOur Core Values guide how we work, make decisions and deliver results. We look for individuals who demonstrate these values every day.\nWin Relentlessly - We are driven, work hard, take pride in our craft and are committed to achieving results.\n\nOwn the Outcome - We take accountability, follow through on commitments and deliver without needing to be managed.\n\nHumbly Confident - We bring confidence without arrogance, recognize our strengths and remain open to feedback and growth.\n\nObsess Over Data - We make decisions based on facts, challenge assumptions and use data to continuously improve.\n\nThe Opportunity\nWe are looking for a proactive, results-driven Customer Success Manager to own and manage a portfolio of customer accounts.\nIn this role, you will be accountable for customer retention, satisfaction and growth following launch. You will serve as the primary point of contact for your customers, working closely with internal teams to ensure service excellence, resolve challenges and identify opportunities to strengthen partnerships.\nSuccess in this role requires someone who takes ownership, thrives in a fast-paced environment and brings solutions rather than simply identifying problems.\nWhat You'll Do\nOwn customer retention, satisfaction and growth across an assigned portfolio of accounts.\n\nAct as the primary liaison between customers and internal teams, including Operations, IT and Finance.\n\nTranslate customer service requirements into clear internal deliverables, ensuring SLA commitments are met.\n\nOversee the implementation and management of complex service solutions to ensure smooth customer operations.\n\nLead customer business reviews, providing meaningful insights, performance updates and actionable recommendations.\n\nReview customer invoices, monitor outstanding accounts receivable and coordinate timely resolution of discrepancies.\n\nPartner with account leadership to improve service delivery, operational efficiency and financial performance.\n\nMaintain accurate account documentation, meeting notes, action items and follow-ups.\n\nIdentify opportunities for account growth and collaborate with leadership to convert them into business opportunities.\n\nGather customer feedback and contribute to improvements in systems, processes and service offerings.\n\nWhat You'll Bring\nExperience in customer success, account management, customer experience or a related field.\n\nProven ability to manage multiple customer accounts, competing priorities and complex service requirements.\n\nStrong communication, relationship-building and stakeholder management skills.\n\nExcellent organizational skills with the ability to work independently and follow through on commitments.\n\nAnalytical mindset with strong attention to detail and a solutions-focused approach.\n\nExperience with financial processes, including invoice auditing and accounts receivable.\n\nAbility to independently lead customer business reviews and communicate performance results.\n\nComfortable working in a fast-paced, evolving environment where priorities may shift.\n\nNice to Have\nExperience in third-party logistics (3PL), supply chain, warehouse fulfillment or e-commerce.\n\nFamiliarity with service level agreements (SLAs), operational KPIs and performance reporting.\n\nExperience supporting business transformation or process improvement initiatives.\n\nWorking knowledge of CRM platforms or customer success management tools.\n\nWhat Success Looks Like\nStrong customer relationships built on trust, accountability and consistent communication.\n\nHigh customer retention and satisfaction across your assigned portfolio.\n\nProactive identification and resolution of service challenges.\n\nAccurate reporting, timely follow-ups and consistent SLA performance.\n\nIdentification of growth opportunities and continuous improvements that benefit both customers and AMZ Prep.\n\nAt AMZ Prep, we value people who take ownership, move quickly, work collaboratively and are committed to delivering results. If you're passionate about building customer relationships, solving problems and making a measurable impact, we'd love to hear from you.","description_format":"text","description_chars":4621,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Warehousing"],"lifecycle":[{"event":"open","at":"2026-10-21T18:50:58Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":27,"reasons":["conf:3","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/amz-prep-customer-success-manager","json_url":"https://alion.io/job/amz-prep-customer-success-manager.json","meta":{"generated_at":"2026-10-25T12:02:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17370,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2111483},"rest":"https://alion.io/mcp/rest/get_company?id=2111483"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famz-prep-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famz-prep-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famz-prep-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amz-prep-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famz-prep-customer-success-manager"}]}