{"id":3554892,"url":"https://alion.io/job/amz-prep-freight-coordinator","title":"Freight Coordinator","company":{"id":2111483,"name":"AMZ Prep","domain":"amzprep.com","url":"https://alion.io/company/amzprep-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":64000,"period":"year","method":"role_country_seniority_unknown","sample_n":1125},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false}],"status":"live","first_seen_at":"2026-10-30T21:03:18Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-08T13:14:46Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"About the Role\nWe’re looking for a Freight Account Manager to manage and grow an assigned book of freight customers. This role goes beyond coordinating loads - you’ll take ownership of customer relationships, freight pricing, revenue, gross profit, retention, and issue resolution.\nYou’ll work directly with customers and carriers while partnering with Dispatch to ensure freight is priced correctly, moved efficiently, and customer issues are resolved quickly.\nWhat You’ll Do\nOwn an assigned book of non-Pattern freight accounts\n\nManage customer relationships and act as the primary point of contact\n\nOwn revenue, gross profit, retention, and account growth\n\nQuote freight, source carrier rates, and win additional business within your existing accounts\n\nConduct regular MBRs and QBRs and proactively identify account risks\n\nOwn customer escalations and commercial issues through to resolution\n\nRespond to customer requests within 2 business hours\n\nSource and price loads, then hand them off to Dispatch for execution\n\nWork closely with Dispatch to ensure loads move smoothly and customer expectations are met\n\nSupport Pattern/Middle Mile operations on leg 1 only\n\nWhat You Won’t Do\nDispatch or process BOLs\n\nManage Pattern accounts beyond leg 1\n\nHunt for new logos outside your assigned book\n\nHow Success Is Measured\nRevenue and GP growth\n\nCustomer retention\n\nGrowth within your existing book\n\nQuote/win rate\n\nLoads completed\n\nResponse and issue-resolution time\n\nMBR/QBR completion\n\nNo customer issues aged 48+ hours\n\nThe priorities are simple: keep the book, grow the GP, and close issues fast.\nWhat We’re Looking For\nExperience in freight, logistics, transportation, 3PL, or customer/account management\n\nStrong customer service and relationship-building skills\n\nUnderstanding of freight pricing, carrier rates, and transportation operations\n\nStrong communication and problem-solving skills\n\nHighly organized and able to manage multiple priorities\n\nComfortable working with revenue, margins, rates, and spreadsheets\n\nProactive and responsive when issues arise\n\nStrong ownership mentality - you see an issue through until it’s resolved\n\nTools\nFront | Relay TMS | Google Sheets | Phone | Email | Text\nThis is a hands-on role for someone who takes ownership, moves quickly, and is accountable for the customer and the freight - not just the task.","description_format":"text","description_chars":2346,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Warehousing"],"lifecycle":[{"event":"open","at":"2026-10-31T00:21:32Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.837,"p_room":1,"age_days":8,"expected_fill_days":28,"reasons":["conf:1","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/amz-prep-freight-coordinator","json_url":"https://alion.io/job/amz-prep-freight-coordinator.json","meta":{"generated_at":"2026-11-08T14:32:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30763,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2111483},"rest":"https://alion.io/mcp/rest/get_company?id=2111483"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famz-prep-freight-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famz-prep-freight-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famz-prep-freight-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amz-prep-freight-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famz-prep-freight-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3554892}},{"tool":"search_jobs","arguments":{"company":"amzprep.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3554892},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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