{"id":1671304,"url":"https://alion.io/job/anakeesta-guest-service-agent","title":"Guest Service Agent","company":{"id":2126713,"name":"Anakeesta","domain":"anakeesta.com","url":"https://alion.io/company/anakeesta","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gatlinburg, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T06:45:52Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-29T17:30:33Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Want to be part of something SPECTACULAR in the Smokies? Imagine a rewarding job, working with the nicest people, surrounded by the best views Gatlinburg has to offer! Our award-winning theme park creates unique outdoor experiences at the top of the Smoky Mountains and we want YOU to be a part of it!\nJoin the Anakeesta family, build your career and discover the magic in the mountains!\nAnakeesta is seeking Ticket Sales Agents. They are the first point of contact with our guests and represent our image to the public. They are our ambassadors of adventure, entertainment, magic, and excitement, providing a memorable representation of the experiences to be had at Anakeesta!\nResponsibilities\nProvide guest service that exceeds expectations\n\nMust be knowledgeable of all activities, able to assist guests in selecting the most appropriate activities taking into consideration their family size, ages, and length of stay\n\nStrong verbal communication skills\n\nConduct smooth transactions through Anakeesta’s POS (Point of Sale) systems\n\nSells General admission tickets, zip-line tickets, vouchers, online admission ticket purchases, online zipline adventure purchases, Annual Passes, special events, etc.\n\nScanning of park entrance tickets including online purchases\n\nAbility to provide low level resolution regarding guest issues and escalate to the Guest Services Supervisor or Guest Services Manager, when appropriate\n\nRespond to guest inquiries and provide directions to specific areas, information regarding special events, operating hours, etc.\n\nMaintain cleanliness of working area as well as the surrounding Parkway; this includes picking up debris left by guests (empty cups, napkins, brochures, etc.) and mother nature (sticks, leaves, branches, etc.)\n\nEnsure that all supplies are well-stocked at the beginning and end of day\n\nCommunicate with other team members to ensure up-to-date information is always provided to guests\n\nEnsures Brochure racks are stocked with Anakeesta Brochures, and communicates to Guest Services Supervisor when more are needed\n\nOther duties as assigned\n\nQualifications\n16 years of age or older \nProficient communication skills.\n\nRelevant work experience in sales, guest services in the hospitality, theme park or travel/tourism market preferred\n\nAbility to perform multiple tasks in a fast-paced work environment, have a sense of urgency to complete projects and be detail oriented required\n\nProfessional, friendly, and a positive-solution oriented attitude required\n\nAvailable to workdays, nights, weekends, and holidays\n\nPhysical Requirements\nAble to lift up to 25 lbs.; can push, pull, grasp, lift, kneel, stoop, climb, balance, crouch, and crawl\n\nMust be able to stand and/or walk for long periods of time on uneven ground\n\nMust be able to sit at a desk and computer workstation for up to 8 hrs a day\n\nAble to work in all-weather conditions.\n\nMust be able to safely lift, carry, and move materials independently and with team assistance when necessary.\n\nAbility to perform physical tasks including pushing, pulling, grasping, bending, stooping, kneeling, climbing, and reaching overhead.\n\nMust be able to stand and walk for extended periods, including on uneven surfaces and stairs.\n\nAbility to safely handle heavy, bulky, or awkward items using proper lifting techniques and assistance as needed.\n\nCapable of working in a physically demanding environment with frequent movement and manual labor activities.\n\nPerks\nWork with an enthusiastic team and create lasting memories\n\nFree parking\n\nCompetitive pay\n\nPaid time off\n\nMedical, dental, and vision Insurance\n\nLife insurance\n\n401K\n\nFree admission for employees and their immediate family\n\nEmployee discounts on food and merchandise\n\nGenerous pass exchange program with area attractions\n\nIf you believe you meet the qualifications above and have an interest in joining the Anakeesta team, please apply online - thanks for your interest!","description_format":"text","description_chars":3926,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel & Tourism","Festivals","Theme Parks & Attractions"],"lifecycle":[{"event":"open","at":"2026-10-02T06:45:52Z"}],"visa":[],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":1,"p_active":0.74,"p_room":0.55,"age_days":26,"expected_fill_days":24,"reasons":["conf:3","urgency","win:tail"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/anakeesta-guest-service-agent","json_url":"https://alion.io/job/anakeesta-guest-service-agent.json","meta":{"generated_at":"2026-10-29T19:36:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29167,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2126713},"rest":"https://alion.io/mcp/rest/get_company?id=2126713"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fanakeesta-guest-service-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fanakeesta-guest-service-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fanakeesta-guest-service-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/anakeesta-guest-service-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fanakeesta-guest-service-agent"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1671304}},{"tool":"search_jobs","arguments":{"company":"anakeesta.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1671304},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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