{"id":584651,"url":"https://alion.io/job/anaplan-dev-level-3-support-analyst-ai-specialist-3","title":"Level 3 Support Analyst - AI Specialist","company":{"id":7301,"name":"Anaplan","domain":"anaplan.com","url":"https://alion.io/company/anaplan","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":85,"open_postings":22,"ghost_share":0,"stale_share":0.591,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-10-29T05:49:05Z"}},"role":"AI/ML","role_family":"AI/ML","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Minneapolis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":82000,"max":118000,"currency":"USD","period":"year","gross":null,"usd_annual":118000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Context Engineering","optional":false},{"name":"Grafana","optional":false},{"name":"LLM","optional":false},{"name":"Machine Learning","optional":false},{"name":"RAG","optional":false},{"name":"Anomaly Detection","optional":true},{"name":"AWS","optional":true},{"name":"AWS Bedrock","optional":true},{"name":"Azure","optional":true},{"name":"GCP","optional":true},{"name":"OpenAI","optional":true}],"status":"live","first_seen_at":"2026-05-21T17:45:09Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-29T04:40:02Z","board_verified":true,"closed_at":null,"days_open":160,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":160},"description":"At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.\nWhat unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.\nOur customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.\nOur Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins - big and small.\nSupported by operating principles of being strategy-led, values -based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!\nYour Impact\nJoin our global Level 3 Support team as our new AI Specialist. You'll resolve the most complex technical issues our customers face, combining deep technical expertise with exceptional customer support. You'll work closely with Engineering, Product, Operations, and Customer Success teams to troubleshoot, investigate, and resolve system-level challenges, with a focus on our AI solutions. In this role, you'll:\nInvestigate and diagnose complex technical issues raised through support tickets\nBuild deep product knowledge across Anaplan’s platform and tools (including Grafana)\nAct as an AI and Machine Learning (ML) subject matter expert\nCollaborate with other teams to guide customers through complex technical solutions\nRaise and track product bugs when you identify them\nCommunicate investigation progress and outcomes clearly to internal teams\nLead release reviews and onboard new product features to global support teams\nDocument detailed investigations and share technical knowledge within the team\nDrive initiatives that improve quality and efficiency\nLead by example in all your work\nGuide and mentor junior colleagues in both technical and professional skills\nProvide 24/7 emergency support for critical customer issues through our on-call rotation\nWork an adjusted schedule (for example, Tue-Sat or Sun-Thu) when needed to ensure global coverage\nYour Qualifications\nEarly-career professional with at least 2-3 years of experience in:Troubleshooting Large Language Model (LLM) and Retrieval-Augmented Generation (RAG) applications\nRobust prompt and context engineering\nData analysis (Excel, Anaplan, or similar tools)\nSoftware development or quality assurance\nLevel 2 or Level 3 technical support\n\nA degree in Mathematics, Physics, Electronic Engineering, Computer Science, or other technical disciplines involving large datasets\nFluent or professional proficiency in English\nA quick learner with a curiosity for understanding complex systems and software behavior\nGenuine passion for problem-solving and resilience in resolving challenging technical issues\nAn analytical mindset with a methodical and detail-oriented approach\nAble to thrive under time constraints in a fast-paced, dynamic environment\nExcellent communication skills to convey technical information clearly\nExperience leading smaller team projects and mentoring colleagues\nExperience creating technical documentation and delivering training\nNice to Have\nUnderstanding of AI security threats and mitigation\nExpertise in AI/ML cloud services, e.g., Azure OpenAI, AWS Bedrock, or Google Cloud AI\nKnowledge of core ML concepts, e.g., anomaly detection\nFamiliarity with technical support environments, SaaS platforms, or complex data systems\nExperience working with monitoring tools such as Grafana (or willingness to learn)\nAdaptability to shifting priorities and managing multiple concurrent issues\nA team player comfortable working cross-functionally across global teams\nEnthusiasm for customer success and delivering high-quality solutions\nExperience with Anaplan or similar planning products\nBase Salary Range:\n$82,000—$118,000 USD\nOur Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)\nWe believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper - this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!\nWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation. \nFraud Recruitment Disclaimer \nIt has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.\nAnaplan does not: \nExtend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person. \nSend job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication. \nAll emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to  before taking any further action in relation to the correspondence. \nPrivacy & AINotice\nCandidate data processed during our recruitment activities is handled in accordance withour Candidate Privacy Notice. 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