{"id":584692,"url":"https://alion.io/job/anaplan-dev-services-operations-manager","title":"Services Operations Manager","company":{"id":7301,"name":"Anaplan","domain":"anaplan.com","url":"https://alion.io/company/anaplan","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":22,"ghost_share":0,"stale_share":0.409,"repost_share":0.091,"time_to_fill_p50_days":57,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":18500,"max_usd":35000,"period":"year","method":"role_seniority_country_cell","sample_n":13},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-05T06:43:07Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-23T09:30:48Z","board_verified":true,"closed_at":null,"days_open":79,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":79},"description":"At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.\nWhat unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.\nOur customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.\nOur Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins - big and small.\nSupported by operating principles of being strategy-led, values -based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!\nRole Overview \nThe Services Operations Manager will play a critical role in the efficiency and effectiveness of our Professional Services and Partner operations. This individual will be responsible for managing the end-to-end lifecycle of projects for our Professional Services team, from initial setup to final closure, ensuring data integrity and operational excellence. The ideal candidate will be detail-oriented, proactive, and adept at managing multiple priorities in a fast-paced environment. As this role supports global projects across AMER, EMEA, and APAC, the successful candidate will be required to work flexible hours to accommodate different time zones, operating remote from Manila. \nResponsibilities \nProject Set Up and Management: Set up and modify active projects in Workday and Anaplan on Anaplan based on opportunities, and monitor the Professional Services Operations email inbox to address all inquiries. Ensure that the presales to post sales handoff process is completed on new projects and provide reporting where these handoffs are missing. \nProject Close Out: Facilitate a project close process, which includes tracking Go-Lives, requesting information on key learnings from the field, and updating the skills matrix.\n Weekly Flash Report: Report to services leadership on key metrics (utilization, billing, bookings) and analyze weekly data for trends. \nMonth-End Close: Run the complete end-of-month close for Workday, ensuring all hour submissions and approvals are finalized. Escalate to the field leaders with any submissions or approvals missing. \nProject Monitoring: Monitor weekly hours, project statuses in the Implementation Health dashboard, and project/investment budgets, following up with Project Managers with anomalies or missing information. \nCompliance: Run compliance reports to check on active projects and communicate with Project Managers regarding project closure, extensions, or updates. Send weekly and monthly timesheet reminders to all resources with missing project hours, including team leads in each region. \nAutomation: Across all the above processes, identify areas for automation and leverage Anaplan-approved AI tools to streamline processes and tasks. \nQualifications \n8+ years of relevant experience with exceptional Attention to Detail to ensure data accuracy, compliance reporting, and meticulous task execution.\nSystem experience in SFDC and Workday. \nProactive Problem-Solving to address inquiries, improve processes, and take initiative.\nProcess-Oriented Thinking: For maintaining, improving, and creating efficient operational workflows, leveraging AI tools. \nStrong Organizational & Time Management Skills to prioritize tasks, manage competing deadlines, and ensure timely completion of responsibilities like month-end close.\nClear & Professional Communication for effective collaboration with project managers and stakeholders, both written and verbal.\nSense of Ownership & Accountability for managing key operational areas and ensuring tasks are completed from start to finish. Able to work independently and on a different time zone than leader. \nAnalytical Mindset to interpret data, monitor budgets, and identify areas for improvement or follow-up. \nOur Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)\nWe believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper - this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!\nWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation. \nFraud Recruitment Disclaimer \nIt has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.\nAnaplan does not: \nExtend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person. \nSend job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication. \nAll emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to  before taking any further action in relation to the correspondence. \nPrivacy & AINotice\nCandidate data processed during our recruitment activities is handled in accordance withour Candidate Privacy Notice. 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