{"id":684703,"url":"https://alion.io/job/anaqua-technical-support-engineer","title":"Technical Support Engineer","company":{"id":669003,"name":"Anaqua","domain":"anaqua.com","url":"https://alion.io/company/anaqua","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"C","score":58,"open_postings":13,"ghost_share":0.692,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":76000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":881},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"SQL","optional":false},{"name":"ASP.NET Core","optional":true},{"name":"C#","optional":true},{"name":"MS SQL","optional":true}],"status":"live","first_seen_at":"2026-09-07T00:00:00Z","employer_posted_date":"2026-09-07","last_verified_at":"2026-11-01T03:00:15Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":54},"description":"Position: Technical Support Engineer\nEmployment type: Full time\nWorking location: Tokyo / Hybrid (working in the office at least once a week is encouraged).\nWorking hours:Specialized Discretionary Work System\nReport to: Associate Director, Client Success\nResponsibilities/Objectives\nDue to business expansion in Japan and Asia, Anaqua is looking for a highly motivated Technical Support Engineer to provide customer-oriented technical support for ANAQUA software with a“Customer Success”mission.\nAs part of the Client Support team, provide technical product support for ANAQUA software inquiries (questions, problem events, task execution requests, etc.) and in resolving customer issues. The client base is mainly in Japan and Asia. \nTechnical support will be provided in Japanese and English. In certain situations, Mandarin support is also required. \nThe Technical Support Engineer will troubleshoot client issues and provide solutions or workarounds at the appropriate time. They are also required to handle multiple issues simultaneously and in parallel. \nSupport may be provided through interactive means, such as web conferencing, in diagnosing and resolving problem events. \nCollaborate with software development and product management teams to resolve customer-reported product defect events. \nMay require attending regular client meetings and participate in discussions to resolve customer issues. \nA broad perspective and the ability to understand and thrive in a diverse culture and environment. \nAble to adapt quickly to a new team environment and willing to contribute to the team. \nAble to think of action plans for various issues and act on their own. \nA person who self-motivated and is willing to work proactively for improvement. \nRequirements\n(MUST)\n5+ years of experience working as a technical support engineer in the software industry. \nAbility to multitask and work on multiple complex problems. \nSelf-motivated and able to learn and implement recent technologies and knowledge. \nStrong problem-solving skills as a technical support engineer.\nWork experience with SQL language. \nFamiliar with Microsoft’s technology like Azure, IIS, and SQL Server.\nAbility to use Japanese and English in reading and writing technical documents and in business conversation. The required levels of each language are as follows: Japanese - Proficiency in Japanese language at a near-native business level. For non-native speakers, the candidate must be able to participate in and discuss client meetings in Japanese. For non-native speakers, having JLPT (Japanese Language Proficiency Test) N1 certification is ideal. \nEnglish - Business level proficiency in English.\n\nUniversity degree holder or higher, ideally in Computer related studies.\nResident in Japan with an appropriate work visa.\n(Nice to Have)\nExperience in a technical account management role in a support department.\nExperience working closely with product development teams at a software company. \nExperience developing web applications using Microsoft ASP.NET and C#.\nExperience developing reports on Microsoft SQL Server Reporting Services.\nExperience as a Microsoft SQL Server Database Administrator (DBA).\nChinese language ability /Mandarin speaker.\nKnowledge of Intellectual Property.\nBenefits\nSOCIAL INSURANCE \nHOLIDAYS \nOTHER: Hybrid work, Free foods and drinks, Paid sick leave,\nOffice Casual attire, volunteer 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