{"id":3677414,"url":"https://alion.io/job/anasia-egypt-for-trading-service-coordinator","title":"Service Coordinator","company":{"id":3905815,"name":"Anasia Egypt for Trading","domain":"anasia.com","url":"https://alion.io/company/anasia-egypt-for-trading","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, 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service quality regularly.\n• Suggest improvements to enhance customer satisfaction and operational efficiency.\n• Help implement new processes and service improvements.\nHandle Client Relationships:• Build and maintain strong relationships with clients.\n• Conduct regular follow-ups to ensure client satisfaction.\n• Support clients with service-related inquiries and requests.\nResolve Client Issues:• Handle escalated complaints and customer concerns professionally.\n• Provide effective solutions to maintain client satisfaction.\n• Coordinate with internal teams to resolve issues quickly.\nReporting and Documentation:• Maintain accurate service records and client documentation.\n• Prepare reports related to service performance and customer feedback.\n• Ensure proper use of CRM systems and service management tools.\n\nRequirements\nJob Specifications \n\n0 to 1 years in a service coordination or customer support role, preferably in a leadership capacity.\n\nStrong verbal and written communication for effective client and team interactions.\n\nAbility to analyze challenges and implement solutions efficiently.\n\nExperience in guiding and training junior team members.\n\nAbility to manage multiple clients, service schedules, and priorities.\n\nFamiliarity with CRM systems, scheduling software, and service management tools.\n\nStrong record-keeping and documentation skills.\n\n Commitment to enhancing customer experience and satisfaction.","description_format":"text","description_chars":1917,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale"],"lifecycle":[{"event":"open","at":"2026-11-03T11:39:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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