{"id":2582059,"url":"https://alion.io/job/anatomy-customer-operations-specialist","title":"Customer Operations Specialist","company":{"id":670317,"name":"Anatomy","domain":"anatomy.com","url":"https://alion.io/company/anatomy-3","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":76000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":274},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false}],"status":"live","first_seen_at":"2026-10-15T02:06:56Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-21T05:45:55Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"About Anatomy\nAnatomy is building the financial operating system for healthcare. We automate the complex, manual workflows behind how healthcare practices receive, process, and reconcile insurance payments, using AI-powered technology and embedded banking.\nWe're a fast-growing, venture-backed startup helping healthcare organizations spend less time on administrative work and more time focused on their patients.\nAbout the Role\nWe're looking for a highly organized, detail-oriented, and action-driven Customer Operations Specialist to own customer onboarding, implementation, and day-to-day support.\nThis is a hands-on role for someone who loves getting things done. You'll manage multiple customer implementations, respond to customer questions, troubleshoot issues, and coordinate across teams to ensure every customer has a great experience.\nWe're looking for someone with a strong sense of urgency. Someone who takes pride in getting back to customers quickly, keeping their inbox clear, tracking every open item, and following through until problems are resolved.\nYou'll thrive here if you enjoy juggling many different conversations and priorities, can switch between topics without losing track of details, and find satisfaction in closing the loop on every customer request.\nWhat You'll Do\nCustomer Support & Communication\nServe as a primary point of contact for customer questions, requests, and issues.\n\nRespond to customer emails, slacks, or calls promptly, with clear, thoughtful, and actionable answers.\n\nTake ownership of incoming requests, even when resolving them requires help from another team.\n\nTroubleshoot customer issues, investigate problems, and follow through until they are resolved.\n\nProactively provide updates so customers never have to wonder about the status of their requests.\n\nMaintain a high standard of written communication across dozens of active customer conversations.\n\nOrganization & Operational Excellence\nManage a high volume of requests, customer conversations, and competing priorities without dropping details.\n\nMaintain a well-organized inbox and work toward clearing or appropriately triaging every incoming request each day.\n\nTrack outstanding questions, action items, and commitments so nothing falls through the cracks.\n\nIdentify recurring customer issues and help improve our processes, documentation, and workflows.\n\nBuild repeatable systems that make onboarding and support more efficient as we scale.\n\nWhat We're Looking For\nThe most important qualities are:\nExceptional responsiveness: You have a natural sense of urgency. You don't like leaving emails unanswered, and you take pride in responding quickly and keeping things moving.\n\nRelentless follow-through: You own problems through resolution. You don't assume someone else will handle something, and you don't let tasks disappear into a backlog.\n\nOutstanding organization: You can manage dozens of customers, conversations, and action items simultaneously while keeping track of every detail.\n\nStrong written communication: Your emails are clear, concise, professional, and warm. You know how to explain complex topics simply and communicate effectively with customers.\n\nAttention to detail: You catch mistakes, remember commitments, and ensure things are done correctly the first time.\n\nBias toward action: You're a doer. When something needs to get done, you figure out how to make it happen rather than waiting to be told what to do.\n\nAbility to prioritize: You can quickly assess what's urgent, what's important, and what needs to happen next, even when multiple customers need your attention.\n\nComfort with ambiguity: You're resourceful, adaptable, and comfortable figuring things out in a fast-moving startup where processes are still evolving.\n\nCustomer empathy: You genuinely care about making customers successful and understand that prompt, reliable communication builds trust.\n\nAI-forward: You already use tools like Claude or ChatGPT to work faster, or you're eager to.\n\nQualifications\n2-5+ years of experience in customer onboarding, implementation, customer support, customer operations, or a similar client-facing role.\n\nExperience managing multiple customers, projects, or workstreams simultaneously.\n\nExcellent written and verbal communication skills.\n\nStrong proficiency with customer support tools, CRMs, spreadsheets, and project management systems.\n\nAbility to learn new software products and workflows quickly.\n\nExperience at a fast-growing startup, B2B SaaS company, fintech, or healthcare technology company is a plus.\n\nFamiliarity with healthcare billing, revenue cycle management, or financial operations is helpful but not required.\n\nWhat Success Looks Like\nCustomers receive timely responses: Every customer inquiry is acknowledged promptly, with clear ownership and next steps.\n\nNothing falls through the cracks: Your inbox is triaged daily, every outstanding request is tracked, and commitments are consistently followed through.\n\nImplementations stay on track: Customers have clear timelines, proactive communication, and minimal delays.\n\nCustomers trust you: They know that when they reach out, they'll get a thoughtful response and that their issue will be handled.\n\nYou make the team more effective: You identify bottlenecks, improve processes, and make it easier to support more customers as Anatomy grows.\n\nWhy Join Anatomy?\nYou'll join a small, high-performing team building critical infrastructure for the healthcare industry. This is an opportunity to take real ownership, work directly with customers, and have a meaningful impact on how we scale.\nWe value people who move quickly, take initiative, communicate clearly, and take pride in the quality of their work.","description_format":"text","description_chars":5716,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Custom Software Development","Primary Care & Medical Centers"],"lifecycle":[{"event":"open","at":"2026-10-15T02:16:09Z"}],"visa":[],"liveness":{"score":65,"band":"ok","label":"Likely open","p_open":1,"p_active":0.86,"p_room":0.75,"age_days":6,"expected_fill_days":7,"reasons":["conf:0","win:late","comp:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/anatomy-customer-operations-specialist","json_url":"https://alion.io/job/anatomy-customer-operations-specialist.json","meta":{"generated_at":"2026-10-21T10:49:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15300,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":670317},"rest":"https://alion.io/mcp/rest/get_company?id=670317"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fanatomy-customer-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fanatomy-customer-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fanatomy-customer-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/anatomy-customer-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fanatomy-customer-operations-specialist"}]}