{"id":1590552,"url":"https://alion.io/job/anavah-talent-technical-support-operations-specialist","title":"Technical Support & Operations Specialist","company":{"id":7101,"name":"Anavah Talent","domain":"anavahtalent.com","url":"https://alion.io/company/anavah-talent","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"US time zones","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"explicit","locations":["Manila, Philippines","Quezon City, Philippines","Cebu City, Philippines","Davao City, Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":{"min":7,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":14000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Intercom","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"Google Sheets","optional":true}],"status":"live","first_seen_at":"2026-10-07T06:24:02Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-25T22:04:11Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"U.S.-Based Technology Startup Seeking Technical Support & Operations Specialist\nLocation: Remote (Applicants Must Be Based in the Philippines)\nTerms: Full-time, Independent contractor\nCompensation: $7/hr, negotiable based on experience\nSchedule: Monday to Friday, during U.S. business hours, with an occasional Saturday shift as business needs require.\nABOUT THE ROLE:\nA fast-growing U.S.-based technology startup is looking to add a Technical Support & Operations Specialist to its team. The role sits at the intersection of technical support and operations. You'll be responsible for responding to inbound support requests, troubleshooting software and hardware issues, identifying when issues require escalation, and helping maintain accurate operational data and reporting.\nThis is an execution-focused role for someone who enjoys solving technical problems, working across systems, spotting patterns, and creating structure in a fast-moving startup environment.\nABOUT YOU:\n You enjoy working with systems, data, and operational processes to understand how things work and find better ways of doing things. \n You are highly organized and detail-oriented, especially when handling reports, records, and multiple operational tasks. \n You take ownership of tasks from start to finish and follow through without needing constant supervision. \n You are comfortable investigating discrepancies, identifying root causes, and using data to make informed decisions. \n You thrive in environments where processes may not always be clearly defined and are willing to take initiative, solve problems, and build better workflows. \n You communicate clearly and collaborate effectively with different teams and stakeholders. \n You enjoy improving processes, creating practical systems, and finding ways to make day-to-day operations more efficient.\nRESPONSIBILITIES:\nInvestigate customer and operational issues by reviewing system information, configurations, data, and documentation to identify root causes and patterns.\nMaintain accurate operational and support data and contribute to the reporting backbone by tracking trends, identifying inconsistencies, and surfacing actionable insights.\nDocument issues, resolutions, and recurring patterns while partnering with Customer Success, Engineering, and other teams to improve processes and support resources.\nTake ownership of problems from investigation through resolution, adapting to evolving systems and processes while helping build a reliable, scalable support and operations function.\nRespond to customer inquiries through Intercom, Pylon, email, and other support channels, resolving Tier 1 issues efficiently and professionally.\nTroubleshoot software, hardware, account, configuration, and connected-device issues, escalating more complex problems to the appropriate internal teams.\nBuild strong knowledge of the company’s software, customer workflows, and scrap metal recycling operations to effectively diagnose and resolve issues.\nRequirements\nStrong analytical, organizational, and attention-to-detail skills, with proficiency in Excel, SQL, spreadsheets, reporting, and operational data analysis.\nAt least 3+ years of experience in technical support, IT helpdesk, SaaS support, technical operations, or a related technical role.\nAt least 1 year of experience working with a technology startup (ideally U.S. or Australia based) \nPrior work experience with Windows operating system, remote desktop software, and other software/IT programs such as Intercom.\nExceptional proficiency in English (at least C2 level), with excellent written communication skills\nHighly responsive, self-directed, and comfortable prioritizing competing requests in a remote environment.\nBachelor Degree or higher (summa, magna or cum laude and/or Academic Scholar from a reputable college preferred) \nPREFERRED QUALIFICATIONS:\nFamiliarity with systems like Intercom, Pylon, and Google Sheets.\nExperience with reporting, dashboards, data quality, or operational analytics.\nExperience working with U.S.-based enterprise SaaS startups. \nBenefits\nAt Anavah Talent, we’re all about helping you find your God-given space at a U.S. Company. And, we know work is more than just a paycheck, which is why we support work-life balance, well-being, and growth. Here’s what you can look forward to as part of the Anavah Talent Community!\nCompetitive Compensation - We recognize your skills and experience with a great compensation package.\nRegular Payday in USD - Twice per month, we send USD right to your bank account.\nCompany-Provided Laptop - We’ll provide the equipment you need to do your best work.\nWork Remotely, Forever - Save on the commute and work from home, wherever that is in the world.\nMilestone Gifts & Birthday Treats - We celebrate your achievements and make your special day even better!\nExciting Team Experiences - Think team offsites, meetups, virtual town halls, and even international paid travel.\nStay Connected - Be part of a supportive network where you can learn, grow, and connect with amazing people.\nGlobal Networking - Work with top international teams across 12 countries around the world.\nMentorship, Advocacy and Support - We stay in the room and advocate for you every step of the way.\n Promotions and Increases - Perform and earn more with raises, promotions, and scope-increases.","description_format":"text","description_chars":5332,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T16:00:25Z"}],"visa":[],"liveness":{"score":42,"band":"fade","label":"Fading","p_open":1,"p_active":0.472,"p_room":0.9,"age_days":17,"expected_fill_days":39,"reasons":["conf:8","agency","win:mid"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":14000,"is_top_pay":false},"html_url":"https://alion.io/job/anavah-talent-technical-support-operations-specialist","json_url":"https://alion.io/job/anavah-talent-technical-support-operations-specialist.json","meta":{"generated_at":"2026-10-26T04:48:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6430,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7101},"rest":"https://alion.io/mcp/rest/get_company?id=7101"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fanavah-talent-technical-support-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fanavah-talent-technical-support-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fanavah-talent-technical-support-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/anavah-talent-technical-support-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fanavah-talent-technical-support-operations-specialist"}]}