{"id":1322457,"url":"https://alion.io/job/anchor-customer-success-manager","title":"Customer Success Manager","company":{"id":2862603,"name":"Anchor","domain":"sayanchor.com","url":"https://alion.io/company/sayanchor","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Intercom","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-09-24T08:31:52Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-13T19:02:59Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Description\nAt Anchor, we’re transforming B2B payments with our innovative, automated billing and collections platform. By simplifying financial workflows, we enable businesses to focus on what they do best.\nThis is not a traditional post-sale relationship manager role. At Anchor, CSMs own the full customer lifecycle once Sales closes a deal. That means you own the full customer relationship: onboarding, adoption, account management, and expansion. Our revenue model is land and expand, so the CSM plays a real commercial role once a client is live.\nWith heart, grit, and ownership, you will help create exponential value for our customers and for Anchor.\nAnchor is building an AI-first organization from the ground up. It is how we operate by default.\nWe’re hiring Customer Success Managers as part of Anchor’s founding CS team. You are expected to continuously evaluate your workflows and leverage AI to automate repetitive work so you can focus on higher-impact activities. This includes onboarding status tracking, health score monitoring, expansion signal identification, and customer touchpoint preparation.\nYou’ll identify where AI can move faster than manual processes and build or adopt systems accordingly, supported by our company-wide AI tools strategy and a team operating with the same mindset.\nOur team operates around a few core principles:\nWe are proactive, not reactive.\nWe communicate transparently and set clear expectations.\nWe build real relationships and show up when it matters, solving problems and celebrating wins.\nWe are accountable for outcomes, not just activity.\nAnd we know our product and industry deeply, so we can guide customers with confidence.\nWe hold a high bar for performance while supporting each other with the tools, clarity, and collaboration needed to succeed.\nResponsibility\nOwn the full customer lifecycle from handoff through expansion\nRun onboarding as a structured implementation project, coordinating across multiple stakeholders and keeping milestones on track using AI-powered workflows\nBuild and manage an expansion pipeline within your book; use AI-driven signals to surface growth opportunities, develop ROI analyses, and move opportunities forward in partnership with Sales\nStay ahead of risk by monitoring customer health through AI-assisted dashboards and automated alerts\nLead executive-level business reviews grounded in performance insights and benchmarks to drive further adoption\nBuild strong, trust-based relationships that endure through challenges and grow over time\nSynthesize customer feedback and usage patterns into clear, actionable insights for Product, Engineering, and Marketing\nBuild and refine playbooks, onboarding templates, and CS workflows that scale with the business\nPartner cross-functionally with Sales, Compliance, Partnerships, and Product to represent the voice of the customer\nRequirements\n3-5 years in a customer-facing role with commercial ownership (renewals, upsells, expansion, or account growth)\nExperience owning outcomes, not just managing relationships\nBackground in accounting, finance, economics, or business administration, you can confidently speak to business owners and finance teams\nAn AI-first mindset with demonstrated experience using AI tools to improve workflows and productivity\nStrong technical instincts, you are comfortable configuring tools, building workflows, and adopting new systems independently\nStrong project management skills, with the ability to run onboarding as a structured implementation across multiple stakeholders\nExcellent analytical skills and the ability to translate data into clear, actionable narratives\nProficiency in Microsoft Excel\nA startup mindset, comfortable operating in ambiguity and contributing to building processes as you go\nExtra\nProficiency in HubSpot, Intercom, Linear, Slack, or similar CS and support tools\nExperience in B2B or B2B2C SaaS\nFintech or payments industry background","description_format":"text","description_chars":3938,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Financial Services","Professional Services"],"lifecycle":[{"event":"open","at":"2026-09-26T22:51:45Z"}],"visa":[],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.805,"p_room":0.9,"age_days":18,"expected_fill_days":42,"reasons":["conf:1","win:mid"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/anchor-customer-success-manager","json_url":"https://alion.io/job/anchor-customer-success-manager.json","meta":{"generated_at":"2026-10-13T22:25:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34281,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2862603},"rest":"https://alion.io/mcp/rest/get_company?id=2862603"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fanchor-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fanchor-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fanchor-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/anchor-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fanchor-customer-success-manager"}]}