{"id":3473182,"url":"https://alion.io/job/anchor-program-operations-director","title":"Program Operations Director","company":{"id":669035,"name":"Anchor","domain":"anchorhomeinc.com","url":"https://alion.io/company/anchorhomeinc","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Timonium, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":119000,"max_usd":226000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1623},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T17:44:20Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-04T03:43:27Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Anchor Home is a dynamic, fast-growing human services organization in Baltimore County, Maryland, dedicated to delivering best-in-class services and experiences to individuals with intellectual and developmental disabilities. Anchor Home prides itself on providing exceptional person-centered services designed around the people we serve. Our programs include Residential Services, Community Development Services, and Personal Support.\nAt Anchor Home, we champion diversity and innovation. We are professionals from various backgrounds, experiences, cultures, and walks of life, coming together to make a difference in the lives of the people we serve.\nPosition Overview\nThe Program Director plays a critical leadership role in ensuring that every individual we support receives the highest standard of care and services. As the strategic partner to the COO and primary internal advocate for the people we support, this leader drives quality and compliance across all programs, including Residential, Day, and Personal Supports, while promoting person-centered practices and building trusted partnerships with families, guardians, and external stakeholders.\nThis position directly supervises Program Managers and works collaboratively across departments to advance our mission, vision, and values.\nProgram Operations, People Management & Service Excellence\nOversee daily operations and performance across all programs (Residential, Day, Personal Supports, etc.).\nMonitor and drive key program performance metrics (quality, staffing, incidents, compliance).\nHold Program Managers accountable through structured performance reviews and scorecards.\nDevelop and implement training programs to enhance staff skills, knowledge, and leadership capabilities.\nIdentify growth opportunities for team members, supporting career development and succession planning.\nLead corrective action plans and performance improvement initiatives.\nSupervise, coach, and mentor Program Managers to cultivate high-performing teams and a culture of accountability and continuous improvement.\nStrategic Initiatives & Growth\nServe as the COO’s proxy in internal operational matters and partner with the COO to lead cross-department initiatives. \nFacilitate leadership meetings and standing committee meetings and ensure follow-through on action items.\nDrive accountability across the leadership team.\nIdentify emerging risks and bring forward proactive solutions.\nSupport organizational growth initiatives and new program launches\nStakeholder Engagement\nBuild strong, transparent, and trusting relationships with families, guardians, and legal representatives.\nServe as the point of escalation for family concerns, ensuring timely, empathetic, and effective resolutions.\nCollaborate with interdisciplinary teams, regulatory bodies, and community partners to advance quality outcomes.\nCompliance & Documentation\nEnsure adherence to all licensing, Medicaid waiver, and DDA regulations, policies, and procedures.\nOversee the timely and accurate completion of required documentation and other required program documentation in the electronic health records system.\nLead quality assurance efforts across all programs, ensuring compliance with regulatory, accreditation, and internal standards.\nConduct regular site visits, audits, and quality reviews to identify strengths and opportunities for improvement.\nIdentify root causes, implement corrective actions, develop preventive measures, and track follow-up to ensure sustainable quality improvements.\nMonitor outcomes and champion person-centered best practices that respect each individual's rights, dignity, and preferences.\nQualifications\nBachelor’s degree in Business Administration, Human Services, Education, Social Work, Psychology, or related field (Master’s preferred)\n6+ years of experience in intellectual and developmental disability (IDD) services, including 3+ years in a leadership or multi-program management role\nExceptional interpersonal, communication, and conflict resolution skills\nProven ability to build relationships with families, staff, and external partners\nStrong analytical, organizational, and problem-solving abilities\nAdditional Information\nJob Type: Full-time\nLocation: Fully on-site in Timonium, MD 21093\nHours: Monday - Friday 9am-5:30pm\nBenefits:\nDental insurance\nHealth insurance\nLife insurance\nPaid time off\nRetirement plan\nVision insurance","description_format":"text","description_chars":4396,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Growth opportunities","Health insurance","Life insurance","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Disability Support Services"],"lifecycle":[{"event":"open","at":"2026-10-29T17:58:03Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":114,"reasons":["conf:2","win:early"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/anchor-program-operations-director","json_url":"https://alion.io/job/anchor-program-operations-director.json","meta":{"generated_at":"2026-11-04T04:17:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6643,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":669035},"rest":"https://alion.io/mcp/rest/get_company?id=669035"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fanchor-program-operations-director"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fanchor-program-operations-director"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fanchor-program-operations-director"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/anchor-program-operations-director\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fanchor-program-operations-director"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3473182}},{"tool":"search_jobs","arguments":{"company":"anchorhomeinc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3473182},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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