Control Room Operator

Reporting To: Duty Manager / Contract Manager Overview Anchor Group Services is looking for an experienced and professional Control Room Operator to join our team on a full-time, permanent basis. Working from the site's Control Room, you will play a vital role in maintaining the safety, security and day-to-day operations of the premises through the effective monitoring of CCTV systems, managing incidents, responding to alarms and supporting operational teams across the site. In addition to your Control Room responsibilities, you will also support the operation of the site's car park facilities, carrying out patrols, assisting customers and helping to ensure the safe and efficient management of vehicle movements throughout the site. This role is ideally suited to an individual with previous Control Room or CCTV experience who can remain calm under pressure, demonstrate excellent attention to detail and deliver exceptional customer service. As CCTV monitoring forms a significant part of the role, a valid SIA CCTV Licence is essential. Duties Include Monitoring CCTV systems and responding to incidents in accordance with site procedures. Operating and monitoring access control, alarm management and life-safety systems. Maintaining accurate Control Room logs, records and incident reports. Responding to emergency situations and escalating incidents where appropriate. Liaising with site management, emergency services, contractors and operational teams. Investigating incidents through CCTV review and evidence gathering. Monitoring site activity and identifying potential security, safety or operational concerns. Supporting the effective operation of the site's car park facilities. Conducting regular car park inspections and patrols. Assisting customers with parking enquiries and providing a high level of customer service. Monitoring traffic flow and reporting any issues affecting the safe operation of the car park. Reporting maintenance defects, hazards and operational issues. Ensuring compliance with all Assignment Instructions, site procedures and Health & Safety requirements.

Requirements Valid SIA CCTV Licence. Previous experience working within a CCTV or Security Control Room environment. Excellent verbal and written communication skills. Strong IT skills and confidence using CCTV and monitoring systems. Excellent attention to detail and observational skills. Ability to remain calm and make decisions under pressure. Professional approach with strong customer service skills. Ability to work independently and as part of a team. SIA Door Supervisor/Security Guarding Licence. Previous experience within a customer-facing environment. We are looking for someone who is confident, well-presented and an excellent communicator, with outstanding verbal and written English skills. You should be comfortable working in a fast-paced Control Room environment, making informed decisions under pressure while delivering exceptional customer service to clients, visitors, and colleagues alike.

Benefits Access to a range of nationally recognised courses to help further your career, via the Anchor Academy Access to SIA and First Aid training at discounted rates, with financial support available Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment) Stream - access to pay as you earn it Cycle to Work Scheme Available Full uniform provided Free Employee Assistance Programme 24/7 including access to counselling Hospital Saturday Fund Reward and Recognition awards What’s Next? If you would like to be considered for this position, APPLY NOW and we will be in touch. Other companies may call this role: Control Room Operator, CCTV Operator, CCTV Controller, Security Control Room Operator, Security Controller, Surveillance Operator, Control Room Coordinator, Monitoring Centre Operator, CCTV Monitoring Officer, Security Operations Officer, Security Controller Supervisor, Security Operations Coordinator, Facilities Security Officer, Control Room Analyst. Within commuting distance of: Liverpool, Wavertree, Bootle, Birkenhead, Speke, Huyton, Kirkby, Wallasey, Chester, Southport, St Helens, Wigan, Newton-le-Willows, Runcorn, Widnes, Wirral, Cheshire, Ormskirk, Bromborough