{"id":3732546,"url":"https://alion.io/job/and-global-lead-program-manager","title":"Lead Program Manager","company":{"id":174960,"name":"AND Global","domain":"and.global","url":"https://alion.io/company/and-global","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ulaanbaatar, Mongolia"],"countries":["MN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T08:53:08Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T22:44:32Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About the role\nAG Tech builds loan origination and loan management systems (LOS/LMS) for NBFIs and small-to-mid-sized banks. As our client portfolio grows from single engagements to multiple concurrent implementations, we're creating a dedicated program-management function - and you'll be its first hire.\nYou will own client delivery end to end across the portfolio: from contract signature through implementation, UAT, go-live and handover to Support. You'll be the client's senior contact for schedule, status and governance, and the person inside AG Tech who makes sure every engagement runs on a plan, not on improvisation. As the first Program Manager, you'll shape how AG Tech runs client delivery, so this role has an outsized, foundational impact.\nYou report to the Head of Tech Operations. This is the Expert level of our Tech Ops PMO career track: the most senior individual-contributor role in program management. It carries no line management. You lead through judgement, standards and mentoring, not through a reporting line. As we hire more Program Managers, you'll help shape how they work and grow.\nWhat you'll do\nOwn the project plan for each client engagement - and the integrated view across them: phases, milestones, dependencies, critical paths and shared-resource conflicts. Build them from Engineering estimates and product scope, and keep them honest week over week.\nRun client and portfolio governance: chair weekly status meetings and steering committees, publish status reports, maintain the decisions log, and keep client stakeholders confident through predictability. Run portfolio reviews with AG leadership where trade-offs (descope, re-resource or move the date) get closed by the right owners.\nOwn the change request process: every scope change enters through a formal gate, gets sized and decided by the right owners, and its schedule/commercial impact is communicated clearly to the client.\nLead escalated scope disputes and commercial discussions with senior client management. Bring together Product's requirements facts and Engineering's delivery implications, and get commitments approved through the right delegated authority.\nMaintain the risk and issue log, surface slippage early with options, and drive trade-off decisions to closure with leadership.\nCoordinate cross-functional execution across Product, Engineering, QA and UI/UX - including UAT planning, defect triage cadence, go-live readiness and formal handover to Support/CSM.\nDrive client sign-offs, including technical document approvals (e.g., Integration Design Documents) with client IT and InfoSec teams.\nAs the PMO grows, mentor future Program Managers through structured feedback, plan and governance reviews, and pairing on difficult client situations.\nWhat this role deliberately does notown\nWe have clear decision rights, and we protect them:\nProduct decisions(what we build, in what order and why) belong to Product Managers, within their delegated authority.\nTechnical decisions and estimates(how it's built, by whom and how long it takes) belong to Engineering. You will never re-estimate, override or debate architecture. Your authority is over the process, not the contentof decisions.\nCommercial commitmentsneed the applicable delegated authority. You lead the discussion; you don't commit on your own.\nLine management.You report to the Head of Tech Operations. Future Program Managers will too. You develop them through mentoring and standards, not through a reporting line.\nYou canforce a decision to be made by a deadline; you cannotmake it yourself.\nIf you read that and feel relieved rather than constrained, you're our kind of candidate.\nWhat we're looking for\n10+ years of relevant experience managing client-facing software implementations, including running several concurrent engagements or a portfolio. Banking/fintech systems (core banking, LOS/LMS, payments) preferred, from the vendor or client side.\nA track record of leading formal governance and escalations with senior client management: steering committees, change control, scope disputes and commercial discussions.\nEvidence that you've built or substantially improved a delivery practice that other people adopted, and that it measurably improved predictability.\nExperience mentoring and developing other project or program managers - you'll be building a practice others will join.\nEnough technical literacy to understand integrations, environments and dependencies and ask sharp questions, without the urge to design the solution yourself.\nStrong stakeholder management: able to hold a firm line with a demanding senior client while keeping the relationship warm.\nStructured communicator in Mongolian and English, with fluent English and Japanese required (written reporting matters in this role).\nNice to have\nExperience on the client side of a banking system implementation (bank PMO, transformation office or IT project team).\nFamiliarity with regulatory/InfoSec approval processes at financial institutions.\nExperience setting up a PMO or delivery function from scratch.\nPMP, PRINCE2, MSP or equivalent. Useful, not required; we care more about scars than certificates.","description_format":"text","description_chars":5165,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Mongolian","level":"Upper-Intermediate (B2)","optional":false},{"language":"Japanese","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Consumer Loans & Pawnshops"],"lifecycle":[{"event":"open","at":"2026-11-04T08:53:08Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":49,"reasons":["conf:0","win:early"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/and-global-lead-program-manager","json_url":"https://alion.io/job/and-global-lead-program-manager.json","meta":{"generated_at":"2026-11-07T02:07:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5099,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":174960},"rest":"https://alion.io/mcp/rest/get_company?id=174960"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fand-global-lead-program-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fand-global-lead-program-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fand-global-lead-program-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/and-global-lead-program-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fand-global-lead-program-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3732546}},{"tool":"search_jobs","arguments":{"company":"and.global","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3732546},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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