{"id":2638975,"url":"https://alion.io/job/andar-software-manager-it-managed-services","title":"Manager, IT & Managed Services","company":{"id":1998910,"name":"Andar Software","domain":"andarsoftware.com","url":"https://alion.io/company/andarsoftware","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canada"],"countries":["CA"],"hiring_countries":["US","CA","MX","AG","AW","BS","BB","BZ","BM","VG","BQ","KY","CR","CW","DM","DO","SV","GL","GD","GP","GT","HT","HN","JM","MQ","MS","NI","PA","PR","KN","LC","PM","SX","TT","TC","VI"],"hiring_countries_total":36,"salary":{"min":110000,"max":125000,"currency":"CAD","period":"year","gross":null,"usd_annual":88084},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Active Directory","optional":false},{"name":"AIOps","optional":false},{"name":"Anomaly Detection","optional":false},{"name":"Ansible","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Docker","optional":false},{"name":"Incident Management","optional":false},{"name":"Kubernetes","optional":false},{"name":"Proxmox VE","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Terraform","optional":false},{"name":"Windows Server","optional":false},{"name":"Amazon SageMaker","optional":true},{"name":"AWS Bedrock","optional":true},{"name":"Claude Code","optional":true},{"name":"Copilot","optional":true},{"name":"ISO 27001","optional":true},{"name":"Linux","optional":true},{"name":"SOC 2","optional":true}],"status":"live","first_seen_at":"2026-10-14T00:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T22:40:37Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Summary:\nThe Manager, IT Managed Services leads Andar Software's IT Managed Services team and owns the reliability, security, and growth of our infrastructure - both the Private Cloud environment that runs our internal systems and the Cloud Hosting & IT Managed Services we deliver to customers across Canada and the United States.Job Description:\nJob Description: Manager, IT Managed Services (North America-Remote)\nAnnual Salary range: $110,000.00 - $125,000.00\nWho We Are\nAndar Software's story began more than 40 years ago when two individuals came together to develop Andar/360, a solution made specifically for the multi-faceted non-profit sector. In 2016, Andar Software joined Constellation Software Inc., within the Volaris Group vertical, and expanded its portfolio to include Cloud Hosting & IT Managed Services.\nAbout the Role\nThe Manager, IT Managed Services leads Andar Software's IT Managed Services team and owns the reliability, security, and growth of our infrastructure - both the Private Cloud environment that runs our internal systems and the Cloud Hosting & IT Managed Services we deliver to customers across Canada and the United States.\nThis is a hands-on, player-coach role: you will lead and grow a small team of systems/DevOps engineers while staying close to the infrastructure itself. A flagship initiative for this role is directing Andar's migration off its own private hosting infrastructure onto AWS, and building the team and processes needed to support that platform as the company scales - including the infrastructure needed to support Andar's growing AI capabilities.\nReporting to the Director, Software Engineering & AI, you will partner closely with the Governance, Risk & Compliance team on security and compliance requirements, and with Product Development on the roadmap for infrastructure that supports our software - including AI-powered features.\nStrong leadership, technical depth, and communication skills are essential - you'll be equally comfortable setting technical direction, coaching engineers, and rolling up your sleeves when needed.\nKey Responsibilities\nTeam Leadership & Growth\nLead, coach, and grow a team of systems/DevOps engineers, including hiring as the team scales with company growth.\nSet clear priorities, career development plans, and performance expectations for direct reports.\nFoster a culture of accountability, continuous improvement, and operational excellence.\nCloud Strategy & Infrastructure Modernization\nOwn the strategy and execution of migrating Andar's Private Cloud infrastructure (25+ servers on Proxmox VE) to AWS, including planning, sequencing, cost modeling, and risk management.\nDirect the administration, optimization, and lifecycle management of infrastructure during and after the transition (provisioning, patching, capacity planning, decommissioning).\nDefine target-state cloud architecture, balancing scalability, performance, security, and cost.\nChampion infrastructure-as-code and automation (Terraform, Ansible, Docker, Kubernetes) to modernize provisioning and deployment practices.\nPartner with the Director, Software Engineering & AI to plan and provision infrastructure supporting Andar's growing AI/ML capabilities (e.g., GPU-backed compute, vector databases, model-serving endpoints).\nEvaluate and adopt AI-assisted operations tooling (AIOps monitoring, anomaly detection, AI coding/automation assistants) to improve infrastructure reliability and team velocity.\nNetworking, Security & Compliance Coordination\nOwn network infrastructure strategy: firewalls, VPNs, VLANs, DNS, DHCP.\nEnsure infrastructure security controls (access management, encryption, vulnerability management, patching) meet company and customer requirements.\nPartner with the Governance, Risk & Compliance team on audits, security reviews, and incident response (SIRT/SOC) - keeping infrastructure operations and compliance oversight appropriately separated.\nInternal IT Oversight\nEnsure reliable Tier 1-3 IT support for Andar's internal staff (currently 30-40 people), including onboarding/offboarding, endpoint management, and M365/Azure administration.\nOversee Active Directory, Windows Server, and related core infrastructure.\nManaged Services Delivery & Customer Experience\nOwn SLA performance and service quality for Cloud Hosting & IT Managed Services delivered to customers across Canada and the United States.\nOversee multi-tenant customer environments and escalation handling across time zones.\nDrive continuous improvement in tooling (RMM, PSA/ticketing) and processes to scale service delivery efficiently.\nDefine and track SRE practices and service reliability targets, including SLIs/SLOs, availability, performance, and error budgets.\nEstablish proactive observability across infrastructure and hosted services, including monitoring, alerting, logging, and capacity/performance metrics.\nLead operational incident management practices, including effective on-call/escalation processes, root-cause analysis, and post-incident improvements.\nBudget, Vendor & Cost Management\nOwn the IT infrastructure budget, including cloud/hosting spend, licensing, and vendor contracts.\nNegotiate and manage vendor relationships; identify cost-saving opportunities as the team migrates to AWS.\nReport on infrastructure costs, reliability metrics, and project status to the Director, Software Engineering & AI and senior leadership.\nWhat You Bring\nRequired\nBachelor's degree in Information Technology, Computer Science, or a related field - or equivalent work experience.\n7+ years of experience in infrastructure/systems engineering roles, including 2+ years in a formal people-management or team-lead capacity.\nHands-on experience designing, implementing, and migrating cloud/virtualization platforms - direct experience migrating on-premises or private-cloud infrastructure to AWS strongly preferred.\nStrong knowledge of Windows Server administration, networking fundamentals, and enterprise backup/disaster recovery practices.\nExperience managing IT Managed Services or MSP-style service delivery, including SLA ownership.\nHands-on experience applying SRE/DevOps practices to production operations, including observability, incident response, and reliability targets (SLIs/SLOs).\nDemonstrated ability to build, coach, and retain a technical team.\nExcellent communication skills, comfortable working cross-functionally with Product Development, Customer Success, and Governance, Risk & Compliance.\nPreferred (Nice to Have)\nExperience leading AWS migration projects specifically (lift-and-shift, re-architecture, or hybrid approaches).\nExperience in a Managed Services Provider (MSP) or multi-tenant hosting environment.\nFamiliarity with containerization (Docker, Kubernetes) and infrastructure-as-code (Terraform, Ansible).\nFamiliarity with AI/ML infrastructure needs - GPU-backed compute, vector databases, model-serving - and AWS AI/ML services (e.g., Bedrock, SageMaker), as Andar builds AI capabilities into its products.\nExperience using AI-assisted development/operations tools (e.g., GitHub Copilot, Claude Code) to improve engineering and operations velocity.\nExperience managing budgets, vendor contracts, and negotiations.\nPrior experience within a portfolio / multi-company environment (e.g., Constellation Software or similar) a plus.\nKnowledge of SOC 2 and/or ISO 27001 compliance frameworks and Linux.\nCertifications (a plus, not required)\nAWS Certified Solutions Architect or AWS Certified SysOps Administrator\nMicrosoft Certified: Azure Administrator Associate\nCertified Kubernetes Administrator (CKA)\nCompTIA Server+, Linux+, or Security+\nWhat You Get\nCompetitive compensation & benefits package with annual bonus and stock options.\nThrive in a 100% Remote environment.\nAnnual stipend for office-related expenses.\nExtensive learning & development programs and resources.\nAccess to boundless knowledge, support, and best-practice sharing within the Constellation Software portfolio of companies.\nEAP (Employee Assistance Program), Educational Assistance, and Recognition Program.\nWorker Type:\nRegular Number of Openings Available:\n1","description_format":"text","description_chars":8125,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Stock options"],"hiring_locations":[{"name":"United States","iso":"US","kind":"region"},{"name":"Canada","iso":"CA","kind":"country"},{"name":"Mexico","iso":"MX","kind":"region"},{"name":"Anguilla","iso":null,"kind":"region"},{"name":"Antigua and Barbuda","iso":"AG","kind":"region"},{"name":"Aruba","iso":"AW","kind":"region"},{"name":"Bahamas","iso":"BS","kind":"region"},{"name":"Barbados","iso":"BB","kind":"region"},{"name":"Belize","iso":"BZ","kind":"region"},{"name":"Bermuda","iso":"BM","kind":"region"},{"name":"British Virgin Islands","iso":"VG","kind":"region"},{"name":"Bonaire, Sint Eustatius and Saba","iso":"BQ","kind":"region"},{"name":"Cayman Islands","iso":"KY","kind":"region"},{"name":"Costa Rica","iso":"CR","kind":"region"},{"name":"Curaçao","iso":"CW","kind":"region"},{"name":"Dominica","iso":"DM","kind":"region"},{"name":"Dominican Republic","iso":"DO","kind":"region"},{"name":"El Salvador","iso":"SV","kind":"region"},{"name":"Greenland","iso":"GL","kind":"region"},{"name":"Grenada","iso":"GD","kind":"region"},{"name":"Guadeloupe","iso":"GP","kind":"region"},{"name":"Guatemala","iso":"GT","kind":"region"},{"name":"Haiti","iso":"HT","kind":"region"},{"name":"Honduras","iso":"HN","kind":"region"},{"name":"Jamaica","iso":"JM","kind":"region"},{"name":"Martinique","iso":"MQ","kind":"region"},{"name":"Montserrat","iso":"MS","kind":"region"},{"name":"Nicaragua","iso":"NI","kind":"region"},{"name":"Panama","iso":"PA","kind":"region"},{"name":"Puerto Rico","iso":"PR","kind":"region"},{"name":"Saint Kitts and Nevis","iso":"KN","kind":"region"},{"name":"Saint Lucia","iso":"LC","kind":"region"},{"name":"Saint Vincent and the Grenadines","iso":null,"kind":"region"},{"name":"Saint-Pierre and Miquelon","iso":"PM","kind":"region"},{"name":"Sint Maarten","iso":"SX","kind":"region"},{"name":"Trinidad and Tobago","iso":"TT","kind":"region"},{"name":"Turks and Caicos Islands","iso":"TC","kind":"region"},{"name":"United States Virgin Islands","iso":"VI","kind":"region"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-10-15T18:13:43Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":35,"reasons":["conf:0","win:early"],"computed_at":"2026-10-15T23:05:55Z"},"pay":{"stated_usd_annual":88084,"is_top_pay":false},"html_url":"https://alion.io/job/andar-software-manager-it-managed-services","json_url":"https://alion.io/job/andar-software-manager-it-managed-services.json","meta":{"generated_at":"2026-10-15T23:05:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35001,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1998910},"rest":"https://alion.io/mcp/rest/get_company?id=1998910"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fandar-software-manager-it-managed-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fandar-software-manager-it-managed-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fandar-software-manager-it-managed-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/andar-software-manager-it-managed-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fandar-software-manager-it-managed-services"}]}