{"id":3518989,"url":"https://alion.io/job/andersen-it-helpdesk-specialist","title":"IT Helpdesk Specialist","company":{"id":8912,"name":"Andersen","domain":"andersenlab.com","url":"https://alion.io/company/andersen-lab","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"HeadHunter","truth_index":{"grade":"A","score":93,"open_postings":10,"ghost_share":0,"stale_share":0,"repost_share":0.5,"time_to_fill_p50_days":30,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Metz, France","Saarbrücken, Germany"],"countries":["FR","DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":38000,"period":"year","method":"role_country_seniority_unknown","sample_n":141},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Agile","optional":true},{"name":"AWS","optional":true},{"name":"GDPR","optional":true},{"name":"ITIL","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-30T11:04:28Z","employer_posted_date":null,"last_verified_at":"2026-10-30T11:04:28Z","board_verified":false,"closed_at":null,"days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"Andersen is hiring an IT Helpdesk Specialist for a project supporting and modernizing cloud-first IT infrastructure and ensuring reliable IT services for a global IoT connectivity provider. \nThe customer is an international technology company specializing in the development and provision of advanced communication and connectivity solutions. The company serves clients across various industries, helping businesses improve operational efficiency, enhance communication capabilities, and support digital transformation through innovative technologies. \nThe project is focused on modernizing and managing cloud-first IT infrastructure for a satellite-based 5G IoT connectivity provider. It includes optimizing multi-cloud environments, virtualization, and enterprise IT services while ensuring security, scalability, high availability, and reliable operations to support global connectivity solutions and business growth. \nResponsibilities: \nProviding first-point-of-contact support for hardware, software and connectivity issues. \n\nLogging, prioritising and triaging tickets in the ITSM platform. \n\nResolving 1st and 2nd line issues independently, escalating only when needed. \n\nProviding onsite and remote support (laptops, peripherals, communication tools). \n\nSupporting printers, AV and meeting room equipment, Microsoft Teams and Zoom, visitors and contractors. \n\nWorking within SLAs. \n\nAdministering SharePoint Online (sites, permissions, sharing, external access). \n\nManaging user account lifecycle in Microsoft Entra ID (Azure AD). \n\nManaging groups, distribution lists and shared mailboxes in M365. \n\nHandling SSO and MFA enrolment and troubleshooting. \n\nResetting credentials and managing access permissions per security policies. \n\nEnrolling and configuring devices in Intune (Windows and macOS). \n\nManaging security policies, compliance profiles and baselines. \n\nDeploying software and updates via Intune. \n\nTroubleshooting compliance issues and reporting on endpoint security. \n\nMaintaining hardware inventory across global offices. \n\nProvisioning hardware, accounts and software access for new starters. \n\nCoordinating hardware shipping for remote and international hires. \n\nManaging full offboarding (deprovisioning, device recovery). \n\nConducting IT inductions. \n\nMaintaining the IT knowledge base; documenting recurring issues and workarounds. \n\nContributing to IT policies and SOPs. \n\nMaintaining the IT asset register across the lifecycle. \n\nTracking software licences and flagging renewals and compliance issues. \n\nIdentifying obsolescence risks and ageing hardware. \n\nMust-haves: \nExperience in IT Support or Helpdesk for 6+ months. \n\nAbility to resolve 1st and 2nd line issues independently. \n\nExperience working with end users in a professional environment. \n\nWorking knowledge of Microsoft Entra ID (Azure AD): users, groups, account lifecycle. \n\nHands-on experience with Microsoft Intune: enrolment, policies, troubleshooting. \n\nSolid understanding of Microsoft 365: Exchange Online, Teams, SharePoint. \n\nFamiliarity with Windows and macOS. \n\nExperience with an ITSM/ticketing platform. \n\nBasic networking: IP addressing, DNS, DHCP, VPN. \n\nStrong communication skills, with a professional and patient approach. \n\nMethodical troubleshooting mindset. \n\nStrong organisation and multitasking across tickets and priorities. \n\nProactive in documentation and flagging issues. \n\nComfortable working across time zones. \n\nLevel of English – Intermediate+ and above. \n\nNice to have: \nDegree in Computer Science, IT or a related field (desirable, not essential; certifications and experience are considered equally). \n\nMicrosoft 365 Fundamentals. \n\nMicrosoft 365 Endpoint Administrator (advantageous). \n\nCompTIA A+. \n\nITIL Foundation. \n\nLuxembourg’s official languages (French, German or Luxembourgish). \n\nReasons why this job would be interesting to you: \nAndersen cooperates with such businesses as Samsung, Reuter Gruppe, T-Systems, TUI, Ryanair, Johnson & Johnson, etc. This project is just your beginning here – working with us means reliability and prospects. \n\nWe have been strengthening our expertise since 2007. During this time, we have formed an excellent BA & SA team with streamlined processes, which now consists of more than 200 qualified analysts. \n\nWe welcome specialists from every part of the world. \n\nWe give our employees an opportunity to attend and participate in the company’s BA meetups, as well as offer a compensation program for international professional certificates. \n\nThere are many different ways to grow and develop at our company. You can improve as a tech specialist or a resource manager, and all your activities will be decently rewarded. \n\nYou will have an opportunity to take on the role of a mentor and help a group of BA/SA beginners grow. \n\nOur employees have access to Andersen Knowledge Base, where they can take courses in a variety of areas: the art of negotiation, PreSale & Discovery, Agile essentials, product ownership, microservice architecture, API design, SQL, AWS, GDPR, UX/UI, people management, and more. \n\nYour personal data is protected in accordance with GDPR regulations. Learn more: https://andersenlab.com/privacy-policy \nJoin us! \nhttps://people.andersenlab.com/ \nTech stack\nWindows\nMacOS\nMicrosoft Entra ID (Azure AD)\nMicrosoft Intune\nMicrosoft 365","description_format":"text","description_chars":5325,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Outsourcing & Dedicated Teams","Software Testing & QA","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-30T11:25:45Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.897,"p_room":1,"age_days":6,"expected_fill_days":30,"reasons":["seen:6","velocity","win:early","comp:brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/andersen-it-helpdesk-specialist","json_url":"https://alion.io/job/andersen-it-helpdesk-specialist.json","meta":{"generated_at":"2026-11-06T07:12:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12744,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8912},"rest":"https://alion.io/mcp/rest/get_company?id=8912"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fandersen-it-helpdesk-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fandersen-it-helpdesk-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fandersen-it-helpdesk-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/andersen-it-helpdesk-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fandersen-it-helpdesk-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3518989}},{"tool":"search_jobs","arguments":{"company":"andersenlab.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3518989},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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