{"id":3535681,"url":"https://alion.io/job/andersen-support-engineer-in-france","title":"Support Engineer in France","company":{"id":8912,"name":"Andersen","domain":"andersenlab.com","url":"https://alion.io/company/andersen-lab","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"HeadHunter","truth_index":{"grade":"A","score":96,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0.25,"time_to_fill_p50_days":30,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15000,"max_usd":38000,"period":"year","method":"role_country_seniority_unknown","sample_n":86},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false},{"name":"Agile","optional":true},{"name":"AWS","optional":true},{"name":"GDPR","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-30T14:29:47Z","employer_posted_date":null,"last_verified_at":"2026-10-30T14:29:47Z","board_verified":false,"closed_at":null,"days_open":10,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":10},"description":"Andersen is hiring a Support Engineer in France for a project providing onsite IT support, resolving technical issues, maintaining workplace systems, and ensuring reliable daily operations. \nThe customer is an international professional services company that provides consulting and business support solutions to organizations across various industries. The company helps clients address operational challenges, improve business processes, manage risks, and support long-term growth through specialized expertise and strategic guidance. \nThe project is focused on providing onsite IT support for approximately 200 users in Paris. It includes troubleshooting technical issues, maintaining workplace IT systems, and ensuring reliable day-to-day operations and efficient end-user support. \nResponsibilities: \nProviding first- and second-line IT support to FTI Consulting employees across all practice areas, both onsite and remotely. \n\nTroubleshooting and resolving hardware, software, network, and connectivity issues in accordance with ITIL best practices. \n\nLogging, prioritizing, managing, and resolving incidents and service requests in ServiceNow, ensuring compliance with agreed SLAs. \n\nConfiguring, deploying, maintaining, and supporting IT-approved desktops, laptops, mobile devices, and peripherals. \n\nInstalling, configuring, and troubleshooting operating systems, business applications, and IT-supported software. \n\nSupporting LAN/WAN connectivity, network services, and communication systems. \n\nProviding technical assistance with audio/video conferencing and office collaboration equipment. \n\nManaging onsite IT operations, including workstation setups, office relocations, and equipment installations. \n\nCoordinating employee onboarding and offboarding, including device provisioning, access management, equipment handovers, and shipments. \n\nMaintaining accurate IT asset inventories and tracking laptops, peripherals, mobile devices, and other IT equipment. \n\nManaging mobile service contracts, subscriptions, and vendor relationships, ensuring cost efficiency and service continuity. \n\nLiaising with external vendors, service providers, and systems integrators to coordinate technical support and issue resolution. \n\nDeveloping, documenting, and improving IT support processes, procedures, and technical documentation. \n\nSupporting continuous improvement initiatives across desktop services, application administration, network operations, and end-user support. \n\nEnsuring compliance with IT security standards, internal policies, and established operational procedures. \n\nMust-haves: \nExperience in a mid to large enterprise company for 2+ years. \n\nMinimum of 2 or more technical certification credentials like Network+ or Security+. \n\nITIL Foundations certification. \n\nExcellent customer service skills. \n\nExcellent communication (written & verbal), planning, organization, and administrative skills. \n\nExcellent knowledge of the Microsoft Office Suite of applications (Excel, Word, PowerPoint, Access, \n\nOutlook). \n\nWork experience with Windows Servers, AD, Group Policy, O365 and Windows 10 operating systems. \n\nExperience providing on-call support via voice and remote access tools \n\nLevel of English – Intermediate and above. \n\nLevel of French – Upper-Intermediate and above. \n\nNice to haves: \nB.S. college degree in Computer Science or equivalent professional experience. \n\nITIL Practitioner certification. \n\nFlexibility to work in a fast-paced, multi-task environment. \n\nExcellent knowledge of current leading-edge PC workstations hardware and software including \n\nnetworking and communications interfaces and relationships. \n\nAbility to flex working hours as required to meet business needs. \n\nAvailability to travel with little notice. \n\nAbility to grasp fundamentals quickly and instruct others in their use. \n\nCompetent to work on fairly complex computer problems independently. \n\nExperience with Smartphone configuration and advance support. \n\nPositive attitude and self-motivated. \n\nRole modeling and ability to work in a team. \n\nAdaptable to changing priorities. \n\nReasons why this job would be interesting to you: \nAndersen cooperates with such businesses as Samsung, Reuter Gruppe, T-Systems, TUI, Ryanair, Johnson & Johnson, etc. This project is just your beginning here – working with us means reliability and prospects. \n\nWe have been strengthening our expertise since 2007. During this time, we have formed an excellent BA & SA team with streamlined processes, which now consists of more than 200 qualified analysts. \n\nWe welcome specialists from every part of the world. \n\nWe give our employees an opportunity to attend and participate in the company’s BA meetups, as well as offer a compensation program for international professional certificates. \n\nThere are many different ways to grow and develop at our company. You can improve as a tech specialist or a resource manager, and all your activities will be decently rewarded. \n\nYou will have an opportunity to take on the role of a mentor and help a group of BA/SA beginners grow. \n\nOur employees have access to Andersen Knowledge Base, where they can take courses in a variety of areas: the art of negotiation, PreSale & Discovery, Agile essentials, product ownership, microservice architecture, API design, SQL, AWS, GDPR, UX/UI, people management, and more. \n\nYour personal data is protected in accordance with GDPR regulations. Learn more: https://andersenlab.com/privacy-policy\nJoin us! \nTech stack\nWindows Server\nAD\nGroup Policy\nO365","description_format":"text","description_chars":5528,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Outsourcing & Dedicated Teams","Software Testing & QA","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-30T17:25:30Z"}],"visa":[],"liveness":{"score":88,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.877,"p_room":1,"age_days":9,"expected_fill_days":30,"reasons":["seen:9","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/andersen-support-engineer-in-france","json_url":"https://alion.io/job/andersen-support-engineer-in-france.json","meta":{"generated_at":"2026-11-10T06:36:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15383,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8912},"rest":"https://alion.io/mcp/rest/get_company?id=8912"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fandersen-support-engineer-in-france"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fandersen-support-engineer-in-france"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fandersen-support-engineer-in-france"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/andersen-support-engineer-in-france\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fandersen-support-engineer-in-france"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3535681}},{"tool":"search_jobs","arguments":{"company":"andersenlab.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3535681},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}