{"id":3519913,"url":"https://alion.io/job/andishi-genesys-cloud-cx-developer","title":"Genesys Cloud CX Developer","company":{"id":4489316,"name":"Andi Shi Website","domain":"andishi.com","url":"https://alion.io/company/andishi","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kenya"],"countries":["KE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"CI/CD","optional":false},{"name":"Git","optional":false},{"name":"JavaScript","optional":false},{"name":"Node JS","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"Terraform","optional":true}],"status":"live","first_seen_at":"2026-10-06T07:55:36Z","employer_posted_date":null,"last_verified_at":"2026-10-06T07:55:36Z","board_verified":false,"closed_at":null,"days_open":35,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":35},"description":"IT Jobs, Andishi Jobs. Genesys Cloud CX Developer providing hands-on engineering support for an enterprise contact-centre environment including Architect flows, IVR, routing and API integrations, requiring strong hands-on Genesys Cloud CX and Architect experience and development skills in JavaScript, Node.js and Python, in a contact-centre technology environment, on-site role.\n\nRole Overview\n\nWe are looking for an experienced Genesys Cloud CX Developer to provide hands-on engineering support for an enterprise contact-center environment. The developer will work primarily on Genesys Cloud configuration, Architect flows, IVR, routing, integrations, APIs, automation, troubleshooting, testing, and deployment processes.\n\nThis is a hands-on technical role. The ideal candidate should be able to independently analyze requirements, investigate existing Genesys configurations, develop solutions, troubleshoot production issues, and deliver clean, documented changes.\n\nResponsibilities\n\nDesign, develop, modify, and troubleshoot Genesys Cloud Architect inbound, outbound, and common module flows\n\nConfigure and maintain IVR logic, ACD routing, queues, skills, wrap-up codes, schedules, data actions, callbacks, and related contact-center components.\n\nSupport voice and digital interactions including voice, chat, messaging, email, SMS, and other Genesys-supported channels.\n\nDevelop and maintain integrations using Genesys Cloud APIs, REST APIs, OAuth, JSON, webhooks, and Genesys Cloud Data Actions.\n\nBuild supporting services and automation using JavaScript, Node.js, and Python.\n\nIntegrate Genesys Cloud with external enterprise applications and cloud services.\n\nTroubleshoot complex issues involving Architect flows, routing, telephony, integrations, API requests, authentication, data actions, and application behavior.\n\nWork with Genesys Cloud Developer Tools and APIs to inspect, export, compare, and automate configuration.\n\nSupport migration of contact-center functionality from legacy platforms into Genesys Cloud CX.\n\nHelp automate Genesys Cloud configuration management and deployment processes to reduce manual changes between environments.\n\nContribute to CI/CD and Infrastructure-as-Code initiatives for Genesys configuration where technically appropriate.\n\nDevelop automated validation and regression testing for contact-center flows and integrations.\n\nSupport production issue investigation through logs, API traces, interaction details, analytics, and Genesys Cloud diagnostic information.\n\nCreate clear technical documentation covering configurations, Architect flows, APIs, integrations, deployment procedures, and troubleshooting.\n\nParticipate in technical discussions and provide practical recommendations for scalable and maintainable Genesys Cloud solutions.\n\nRequired Skills\n\nStrong hands-on experience with Genesys Cloud CX.\n\nStrong experience with Genesys Architect, including inbound call flows, common modules, tasks, decisions, data actions, error handling, and reusable flow design.\n\nStrong understanding of ACD routing, queues, skills, routing methods, IVR, callbacks, schedules, and contact-center concepts.\n\nHands-on experience with Genesys Cloud REST APIs and Platform API.\n\nExperience building and troubleshooting Genesys Cloud Data Actions.\n\nGood working knowledge of OAuth 2.0, REST APIs, JSON, webhooks, and API authentication.\n\nDevelopment experience with JavaScript / Node.js and Python.\n\nExperience with AWS or Azure and cloud-based application integrations.\n\nUnderstanding of microservices and event-driven architectures.\n\nExperience troubleshooting production contact-center issues and identifying root causes.\n\nWorking knowledge of Git and CI/CD workflows.\n\nStrong written and verbal English communication skills.\n\nAbility to work independently and communicate technical blockers quickly.\n\nPreferred Skills\n\nExperience with Genesys Cloud migrations from Avaya, Cisco, NICE, or other legacy contact-center platforms.\n\nExperience with Terraform or Infrastructure as Code for Genesys Cloud.\n\nExperience implementing CI/CD pipelines for Genesys Cloud configuration.\n\nExperience with automated testing of Architect flows, APIs, integrations, or contact-center functionality.\n\nKnowledge of Genesys Cloud outbound campaigns and dialer functionality.\n\nExperience with conversational AI, bots, NLU, intelligent routing, or Genesys AI capabilities.\n\nExperience with reporting, analytics, interaction data, and operational monitoring.\n\nExperience working in healthcare, financial services, or another regulated enterprise environment.\n\nGenesys Cloud certifications are preferred but not mandatory.\n\nWhat We Need\n\nWe need someone who is genuinely hands-on with Genesys Cloud rather than someone whose experience is primarily theoretical or administrative. You should be comfortable opening an unfamiliar Genesys environment, understanding existing Architect flows and routing configurations, debugging issues, modifying configurations, working with APIs, and explaining exactly what you changed and why.\n\nThe work will involve both feature development and troubleshooting, so strong practical Genesys Cloud experience is the most important qualification.\n\nHow to Apply\n\nClick Here to Apply","description_format":"text","description_chars":5222,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-30T11:37:17Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":0.6,"p_active":0.63,"p_room":0.55,"age_days":34,"expected_fill_days":25,"reasons":["seen:34","win:tail"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/andishi-genesys-cloud-cx-developer","json_url":"https://alion.io/job/andishi-genesys-cloud-cx-developer.json","meta":{"generated_at":"2026-11-11T04:32:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5111,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4489316},"rest":"https://alion.io/mcp/rest/get_company?id=4489316"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fandishi-genesys-cloud-cx-developer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fandishi-genesys-cloud-cx-developer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fandishi-genesys-cloud-cx-developer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/andishi-genesys-cloud-cx-developer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fandishi-genesys-cloud-cx-developer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3519913}},{"tool":"search_jobs","arguments":{"company":"andishi.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3519913},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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