{"id":2770734,"url":"https://alion.io/job/andor-tech-automation-lead-sre-governance","title":"Automation Lead - SRE Governance","company":{"id":3800656,"name":"Andor Tech","domain":"andortech.com","url":"https://alion.io/company/andor-tech","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, 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(Only)\n\nLooking for candidates with strong experience in AI/GenAI, LLM-based automation, AIOps, SRE automation, ITSM, observability, and workflow automation.\n\nWe are looking for an Automation Lead to drive an AI-first, lean SRE support model through intelligent automation, AIOps, knowledge management, and self-service capabilities.\n\nKey Responsibilities :\n\n- Lead the identification, prioritization, and implementation of SRE/IT support automation opportunities.\n\n- Implement AI-assisted capabilities such as ticket classification, incident summarization, routing recommendations, ticket quality checks, and knowledge article recommendations.\n\n- Drive incident trend analysis, recurring issue detection, alert noise reduction, and predictive insights.\n\n- Enable intelligent SOP/runbook recommendations, ChatOps/Teams-based support, and self-service solutions.\n\n- Leverage AI to continuously improve the knowledge base, including content gaps, outdated articles, and 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