{"id":1377478,"url":"https://alion.io/job/andretti-global-help-desk-technician","title":"Help Desk Technician","company":{"id":1807107,"name":"Andretti Global","domain":"andrettiglobal.com","url":"https://alion.io/company/andrettiglobal","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Indianapolis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":80000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":552},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-04T19:58:00Z","employer_posted_date":"2026-08-04","last_verified_at":"2026-10-20T22:32:10Z","board_verified":true,"closed_at":null,"days_open":77,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":77},"description":"*This position is based in Indianapolis, Indiana and requires regular onsite work. Relocation assistance is not available for this position.\nPurpose of the Role:\nThe IT Help Desk Technician serves as the front-line technical support resource for Andretti Global employees and business operations. This role is responsible for providing timely and effective support for hardware, software, network, mobile device, and user access issues while delivering an exceptional customer service experience.\nWorking closely with the IT Administrators, the IT Help Desk Technician supports the day-to-day operation of Andretti Global's technology environment, including Microsoft 365, desktop and laptop systems, VoIP communications, printers, and business applications. This position plays a critical role in maintaining employee productivity, supporting business continuity, and ensuring a positive user experience across the organization.\nThe IT Help Desk Technician serves as the primary IT support resource for corporate and shop operations when IT Administrators are supporting trackside activities and is expected to participate in on-call support and after-hours issue resolution as business needs require.\nResponsibilities:\nEnd-User Support & Help Desk Services\nServe as the primary point of contact for employee technical support requests.\nProvide support via phone, email, remote support tools, and in-person interactions.\nTroubleshoot and resolve hardware, software, network, printer, mobile device, and account access issues.\nEscalate complex or critical issues to the appropriate IT resource while maintaining ownership and communication with the customer.\nDeliver exceptional customer service by responding to requests with professionalism, urgency, and accountability.\nMaintain accurate records of incidents, service requests, troubleshooting activities, and resolutions.\nDevelop and maintain support documentation, user guides, and knowledge base articles.\nAssist with onboarding and offboarding activities, including equipment deployment, account setup, and access management.\nSupport conference room technology, collaboration tools, and audiovisual equipment.\nIT Operations Support\nInstall, configure, deploy, and maintain desktop and laptop systems, mobile devices, printers, and related peripherals.\nAssist in the administration and support of Microsoft 365 environments.\nSupport Microsoft and Apple operating systems and associated software applications.\nMaintain technology asset inventories and equipment records.\nAssist with system updates, patching, upgrades, testing, and routine maintenance activities.\nFollow established IT security, access control, and data protection standards.\nIdentify opportunities to improve support processes and user experience.\nRace Weekend & Coverage Support\nServe as the primary IT support resource for Andretti Global corporate and shop operations during race travel and weekends when IT Administrators are supporting trackside activities.\nOn-call support to provide technical assistance during race weekends and other business-critical events.\nRespond to urgent technology issues outside normal business hours as required.\nTroubleshoot and resolve end-user issues independently and escalate critical matters when necessary.\nSupport remote users, corporate staff, and non-race team personnel with technical support needs.\nMonitor and respond to IT requests to ensure minimal disruption to business operations during race weekends.\nMaintain clear documentation and communication regarding incidents, outages, and support activities during race events.\nProvide continuous technical support coverage during IT Administrator absences, vacations, and business travel.\nPosition Qualifications:\nEducation & Experience\nHigh School diploma or equivalent required; Associate degree in Information Technology or related field preferred.\nOne (1) to three (3) years of experience in Help Desk, Desktop Support, Technical Support, or a related IT role preferred.\nExperience supporting end users in a fast-paced business environment preferred.\nKnowledge, Skills & Abilities\nWorking knowledge of Microsoft 365 applications and services.\nExperience supporting Microsoft Windows operating systems; Apple macOS and iOS experience preferred.\nBasic understanding of Active Directory/Entra ID, networking concepts, and user account administration.\nFamiliarity with computer hardware, peripherals, printers, and mobile device support.\nExperience using ticketing and service management systems preferred.\nStrong troubleshooting and diagnostic skills.\nExcellent verbal and written communication skills.\nAbility to explain technical concepts to non-technical users.\nStrong organizational skills with the ability to prioritize multiple requests and deadlines.\nAbility to work independently while collaborating effectively with team members.\nAbility to maintain confidentiality and handle sensitive information appropriately.\nWillingness to work flexible schedules, including evenings, weekends, and on-call assignments as business needs require.\nCore Competencies:\nCustomer Service Excellence - Demonstrates professionalism, patience, and responsiveness while delivering a positive support experience to all users. \nTechnical Troubleshooting - Effectively diagnoses and resolves hardware, software, network, mobile device, and system issues. \nCommunication Skills - Clearly communicates technical information to both technical and non-technical audiences in verbal and written formats. \nProblem Solving & Critical Thinking - Analyzes issues, identifies root causes, and implements practical solutions with minimal disruption to operations. \nAccountability & Ownership - Takes responsibility for support requests from initial contact through resolution and follow-up. \nAdaptability & Flexibility - Responds effectively to changing priorities, urgent situations, and the unique demands of race weekends and business-critical events. \nTime Management & Prioritization - Manages multiple support requests simultaneously while maintaining service levels and meeting deadlines. \nTeamwork & Collaboration - Works effectively with IT Administrators, vendors, business users, and remote teams to resolve issues and support organizational goals. \nDocumentation & Attention to Detail - Maintains accurate records of support activities, asset inventories, configurations, and technical procedures. \nTechnical Learning Agility - Demonstrates initiative in learning new technologies, systems, and support practices to enhance technical capabilities. \nDependability & On-Call Readiness - Maintains reliability and responsiveness during on-call rotations, race weekends, and after-hours support situations. \n Information Security Awareness - Follows established security policies and promotes safe technology practices to protect organizational data and systems.\nAndretti Global is an Equal Opportunity Employer","description_format":"text","description_chars":6914,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Relocation assistance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Financial Services","Sports","Motorsports"],"lifecycle":[{"event":"open","at":"2026-09-28T07:10:58Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.316,"p_room":0.28,"age_days":76,"expected_fill_days":20,"reasons":["conf:3","win:tail","crowd:junior"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/andretti-global-help-desk-technician","json_url":"https://alion.io/job/andretti-global-help-desk-technician.json","meta":{"generated_at":"2026-10-20T23:01:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26845,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1807107},"rest":"https://alion.io/mcp/rest/get_company?id=1807107"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fandretti-global-help-desk-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fandretti-global-help-desk-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fandretti-global-help-desk-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/andretti-global-help-desk-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fandretti-global-help-desk-technician"}]}