{"id":2312490,"url":"https://alion.io/job/andrew-data-platforms-technical-support-manager","title":"Data Platforms Technical Support Manager","company":{"id":3783818,"name":"Andrew Alliance","domain":"andrewalliance.com","url":"https://alion.io/company/andrew-6","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18000,"max_usd":46000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":52},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"CI/CD","optional":false},{"name":"Databricks","optional":false},{"name":"IAM","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"Least Privilege","optional":false},{"name":"Power BI","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Terraform","optional":false}],"status":"live","first_seen_at":"2026-10-12T02:13:11Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-12T18:24:18Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nWaters is seeking a highly skilled Data Platforms Technical Support Manager to lead our Tier 1 global support operations and govern our enterprise Databricks platform. This role combines team leadership, operational excellence, and deep technical ownership of SAP Datasphere, Microsoft Azure Databricks Administration, Unity Catalog governance, , and Power BI.\nThe ideal candidate has 10+ years of total experience with 5+ years in leadership or management roles, plus strong hands-on Datasphere & Databricks administration (clusters, governance, compute, Terraform, Unity Catalog). You will ensure uptime, performance, and secure operations across our Data & Analytics ecosystem while mentoring a global team supporting a 24/7 environment.\nResponsibilities\nTeam Leadership & Management\nLead, coach, and mentor a global team of L2 Technical Support Engineers.\nManage 24/7 operations including shift schedules, staffing, and on-call rotations.\nImplement and enforce SOPs for incident management, escalations, and troubleshooting.\nTrack KPIs/SLA compliance while driving continuous service improvement.\nAct as the highest-tier escalation point for business-critical issues.\n Datasphere & Databricks Platform Administration (Senior-Level Ownership)\nAdminister and maintain Datasphere & Databricks workspaces across development, staging, and production.\nManage clusters, jobs, permissions, workspace configurations, and compute governance.\nPartner with engineering, analytics, and data science teams to ensure stable and scalable compute.\nTroubleshoot complex Databricks issues across jobs, clusters, permissions, networks, and UC.\nUnity Catalog Governance & Security\nDesign, implement, and maintain enterprise-wide Unity Catalog governance structures.\nManage fine-grained access for catalogs, schemas, tables, volumes, functions, and views.\nEnforce least-privilege access models using groups, service principals, and RBAC.\nSupport permission audits, access reviews, classification standards, and compliance workflows.\nMaintain clear governance around ownership, lineage, and auditability.\n Terraform & Infrastructure as Code (IaC)\nUse Terraform to deploy and manage Databricks infrastructure and configurations.\nManage cluster policies, compute controls, Unity Catalog objects, and security bindings via IaC.\nEnsure Terraform modules follow best practices (modularity, versioning, state management).\nCollaborate with DevOps teams to integrate Terraform into CI/CD pipelines.\nCompute Policies & Cost Governance\nDesign and enforce Databricks compute policies for security, cost control, and standardization.\nMonitor workloads, optimize performance, and reduce unnecessary cluster spend.\nDrive platform-wide consistency in cluster configurations and compute governance.\n Technical Expertise Across the Data Platforms Stack\nProvide advanced incident triage and resolution for Azure, SAP, Databricks, and Power BI.\nSupport Microsoft Azure components (ADF, Storage, Networking, Monitoring).\nTroubleshoot SAP S/4HANA/BDC and SAP Datasphere performance or integration issues.\nSupport Power BI issues such as dataset refresh failures, gateway configuration, and performance tuning.\nWork with engineering teams to conduct root cause analysis and implement permanent fixes.\nRecruitment & Talent Development\nRecruit high-performing engineers with Data Platforms, Databricks, and cloud expertise.\nDefine onboarding roadmaps, skill matrices, and continuous learning strategies.\nIdentify competency gaps and drive certification and upskilling programs.\nQualifications\n10+ years of experience in technical support, cloud operations, or data platform management.\n5+ years in a leadership or management role overseeing technical teams.\n5+ years’ experience administering Databricks in enterprise production environments.\nStrong expertise in:\nSAP Platform: SAP Datasphere, S/4HANA/BDC, SAC.\nDatabricks Administration: clusters, jobs, permissions, compute governance, monitoring.\nUnity Catalog: advanced permissions, governance, lineage, auditing.\nTerraform: Databricks provisioning, access bindings, policies, UC objects.\nPower BI: Service, Gateway, Desktop, dataflows.\nMicrosoft Azure: ADF, Storage, VMs, Networking.\nStrong knowledge of IAM, security governance, and enterprise data controls.\nExperience managing multi-team shared data platforms in a global support environment.\nProficiency with ITIL, ServiceNow/Jira, and operational processes.\nPreferred / Nice-to-Have\nExperience working in regulated industries or environments with strict governance.\nCI/CD experience for infrastructure and data platforms.\nExperience with Databricks cost optimization strategies.\nBackground in data engineering, cloud engineering, or analytics platforms.\nExcellent communication and cross-functional collaboration skills.\nWhat Success Looks Like\nUnity Catalog permissions are clean, secure, and easy to manage.\nDatabricks compute policies are standardized and cost-efficient.\nTerraform is fully adopted for governing Databricks infrastructure.\nPlatform uptime and performance metrics consistently meet SLAs.\nL2 team is highly skilled, autonomous, and continuously improving.\nCompany Description\nWaters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.\nDiversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. 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