{"id":2312400,"url":"https://alion.io/job/andrew-field-service-engineer-ii","title":"Field Service Engineer II","company":{"id":3783818,"name":"Andrew Alliance","domain":"andrewalliance.com","url":"https://alion.io/company/andrew-6","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Seoul, South Korea"],"countries":["KR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":71000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":6390},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T02:13:11Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-20T08:31:49Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Overview\nAs a Field Service Specialist working for an industry leader, you'll join a global team of specialists that are committed to ensuring our legendary service for our customers who utilize our scientific instrumentation and software. In this role, you'll have the opportunity to provide technical expertise on TA Instruments' innovative product suite (DSC, TGA, SDT, TMA, DMA, Rheology and Microcalorimetry) for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia and Government industries.\nMaterial Science Devision is seeking a highly skilled, motivated and customer focused professional to join our world-renowned Field Service Organization home based in Seoul and Gyunggi-do to cover Seoul and Gyunggi-do.\nThe role requires a 90% Customer Facing Activity and 10% Office Based Activity in which the post holder will focus time on corrective repair, inventory management, customer relationship management, and developing your product and technical knowledge to remain a competent engineer in a business as a leader in the sector.\nResponsibilities\nProvides customer service, training, diagnoses and troubleshoots customer problems, assists with parts management issues.\nRepairs, installs, and uses all currently supported instrument models and accessories; gains limited knowledge of applications software; calibrates instruments for optimal performance.\nPrepares a variety of reports, logs and documentation of service and repair activities; prepares service reports for input to the product reliability report; maintains up-to-date manuals, service notes, drawings, and other materials needed for effectiveness.\nPrepares a variety of paperwork to document work in progress, completed work, and other necessary tracking paperwork; submits required paperwork on a timely basis to department management.\nEstablishes and maintains prompt professional communications with customers and internal resources.\nProvides information to customers regarding service products and offerings; effectively sells service products and contracts.\nEffectively manage own dispatch, customer calls, administration and inventory ensuring you optimize your time and delivery against the metrics set within the business.\nManage the customer relationship and liaise as appropriate with the relevant sales account manager for the customer, ensuring key focus on the customer and their needs are met.\nAny other additional task consummates with the level and scope of the role as deemed by management.\n\nQualifications\nEducation:\nYou hold an Engineering degree in relevant subject matters;\nCompetencies:\nDemonstrates a “can do” attitude, and presents themselves as an “ambassador” of TA Instruments in the most professional way.\nA good communicator with a high level of customer focus, who enjoys personal interaction and relationship building with key customers on routine service matters..\nWill work under supervision and support of others and embrace training and support to facilitate continuous learning of Waters products, services and customer satisfaction methodologies\nSelf motivated with good organizational/time management skills and ability to work with minimum supervision.\nA methodical approach to problem solving.\nEffective fault finding in areas of chemistry applications, mechanical and electronic products.\nAbility to work under pressure against tight deadlines.\nAn ability to identify and lead a customer enquiry established whilst on site through to the sales team.\nContinuous development of product/software knowledge.\nProficient Spanish and English Language Skills;\nTravel:\nA clean driving license and a valid passport will be required;\nThis is a territory-based position with travelling within your designated territory, and occasional travels to other countries for activities such as governance of department, local business support, meetings and training\nA disclosure of any criminal convictions may be required as some of our customers work in sensitive and confidential government areas..\nBenefits:\nPrivate healthcare insurance\nCompany retirement plan\nGenerous meals allowances\nFlexibility\nCompany Description\nWaters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.\nDiversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. 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