{"id":1370800,"url":"https://alion.io/job/andritz-customer-care-sales-engineer","title":"Customer Care Sales Engineer","company":{"id":54801,"name":"Andritz","domain":"andritz.com","url":"https://alion.io/company/andritz","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":93,"open_postings":7,"ghost_share":0,"stale_share":0.286,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Sales","role_family":"Sales","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lucca, Italy"],"countries":["IT"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20000,"max":60000,"currency":"EUR","period":"year","gross":null,"usd_annual":68411},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-27T02:00:00Z","employer_posted_date":"2026-09-27","last_verified_at":"2026-10-23T18:27:47Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"ANDRITZ is a globally leading supplier of plants, equipment, and services for hydropower stations, the pulp and paper industry, the metalworking and steel industries, and for solid/liquid separation in the municipal and industrial sectors as well as for animal feed and biomass pelleting. Other important business segments include automation and service business. The publicly listed technology Group is headquartered in Graz, Austria, and has a staff of approximately 30.000 employees. ANDRITZ operates more than 280 locations in over 40 countries.\nAndritz Pulp and Paper Italy s.r.l. operates in two sites; Lucca and Pinerolo, in the north of Italy. The heart of operations is based in Lucca, one of the main hubs of the global tissue industry (the so called tissue valley). The company specializes in the design and supply of advanced tissue and paper machinery, including complete production lines,rewinders and converting systems, roll handling and packaging systems,as well as automation and control solutions. In addition, it provides comprehensive after sales services and upgrades for both for tissue and paper industies.\nArea of tasks, responsibility, and goals in the organizational area\nContribute to ensuring a high level of customer loyalty by proposing advanced technical solutions and tailored support services, aimed at effectively resolving complex technical issues and guarantee rapid response.\nThe position requires close collaboration with the Customer Care team and cross-functional departments, promoting a proactive, customer-focus approach to enhance overall customer satisfaction.\nMain Responsibilities:\nManage the assigned customer portfolio, maintaining and developing long-term business relationships;\nIdentify the specific needs of the customers and the specific objectives of individual projects;\nHandle quotation processes, negotiations, and sales of company services, including maintenance, reconditioning, upgrades, and rebuilds;\nWork closely with the Application department to define the most suitable technical and commercial solutions;\nPrepare and issue quotations, ensuring alignment between customer requirements, technical specifications, studies, and cost structures, with careful attention to official documentation sent to customers;\nUpon order acquisition, ensure the accurate and timely transfer of all relevant information to the Project Management department;\nConstant communication and relationship with customers and suppliers;\nWork closely with agents and business partners, providing operational and commercial support;\nIdentify and develop new business opportunities and customers;\nEnsure internal CRM/ERP systems are consistently updated.\nEducation /job experience:\nTechnical High School Diploma\n3 - 5 years of professional experience in technical-commercial roles such as sales engineering, customer care, or after-sales support, preferably in medium - large industrial companies.\nExpectation / requirements of the job holder:\nSolid knowledge of industrial products, services, and technical solutions;\nAbility to analyze customer needs and propose effective technical and commercial solutions;\nStrong commercial mindset with a customer-focus approach and the ability to build long-term business relationships;\nGood organizational, communication, and negotiation skills;\nTeam working attitude;\nInterest to travel for customer visits, trade shows, and industry events;\nGood knowledge of English, another language as Spanish or German is considered a plus.\nWhat We Offer:\nJob Type: Full-time, Permanent\n Compensation: EUR 20.000 - 60.000\nContinuous professional development and career growth opportunities\nA dynamic, inclusive, and international work environment\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.","description_format":"text","description_chars":3895,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Growth opportunities","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Energy & Utilities","Hydroelectric"],"lifecycle":[{"event":"open","at":"2026-09-28T03:58:53Z"}],"visa":[],"liveness":{"score":42,"band":"fade","label":"Fading","p_open":1,"p_active":0.772,"p_room":0.55,"age_days":26,"expected_fill_days":24,"reasons":["conf:26","velocity","win:tail","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":68411,"is_top_pay":false},"html_url":"https://alion.io/job/andritz-customer-care-sales-engineer","json_url":"https://alion.io/job/andritz-customer-care-sales-engineer.json","meta":{"generated_at":"2026-10-23T21:56:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4395,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54801},"rest":"https://alion.io/mcp/rest/get_company?id=54801"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fandritz-customer-care-sales-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fandritz-customer-care-sales-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fandritz-customer-care-sales-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/andritz-customer-care-sales-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fandritz-customer-care-sales-engineer"}]}