{"id":2119806,"url":"https://alion.io/job/anduin-transactions-inc-account-manager","title":"Account Manager","company":{"id":3781450,"name":"Anduin","domain":"anduintransact.com","url":"https://alion.io/company/anduintransact","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Trakstar","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":85000,"period":"year","method":"global_role_seniority_cell","sample_n":2292},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ClickUp","optional":false},{"name":"LinkedIn","optional":false},{"name":"Salesforce","optional":false},{"name":"Smartsheet","optional":false}],"status":"live","first_seen_at":"2026-10-08T23:54:43Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-15T01:37:40Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"The private markets are a multi-trillion-dollar powerhouse that funds everything from tech startups to major infrastructure projects, yet much of it still operates on fragmented, inefficient legacy systems. At Anduin, we're changing that. The Anduin platform is built for the complete investor experience. We're not just improving a process; we're creating a better way for the entire industry to operate.\nThe Anduin Platform has supported over $205 billion in capital raised, helping more than 1,180 funds and 64,000 investors transact in a more efficient and investor-friendly way. This remarkable traction is a testament to the powerful, tangible value we deliver to our clients every day, solidifying our position as a leader in the financial technology space.\nWe're a global team of over 140 talented individuals with deep private market expertise across North America, Europe, and Asia. Since our founding in 2014, we've remained focused on our mission to revolutionize investing in alts and empower LP-GP relationships. If you're ready to join a team that is transforming an entire industry and making a real impact, we encourage you to apply.\nAs an Associate Account Manager at Anduin, you will play a vital role in managing the day-to-day relationship with our GP clients. You will guide customers through their journey - from supporting the implementation kickoff to ensuring a smooth renewal process. You will serve as a reliable partner and product expert, helping our clients navigate the Anduin platform and realize its full value in their core workflows.\nKey Responsibilities:\nServe as the main point of contact for a portfolio of accounts, ensuring timely responses and a smooth journey from onboarding through renewal.\n\nGuide customers through the product, hosting training sessions and ensuring users are adopting best practices to achieve quick time-to-value.\n\nRegularly monitor usage metrics and health scores\n\nPrepare and lead regular touchpoints with customer leads to review usage data, share product updates, and ensure alignment with their initial goals.\n\nPartner with Implementation Managers and Digitization Consultants to ensure clients achieve time-to-value quickly and adopt best practices\n\nGrowth & Relationship Management\nDeepen Anduin’s footprint within each account identifying opportunities for renewal, upsell, and cross-sell across product lines.\nBuild strong relationships across multiple teams within the customer organization to expand Anduin’s value delivery.\nCollaborate with Sales and Product to identify reference accounts, case studies, and product champions.\nLeverage client feedback to influence product roadmap and prioritize key enhancements.\nStrategic & Cross-Functional Collaboration\nCollaborate closely with Product, Engineering, and Digitization teams to translate client needs into solutions.\n\nDocument learnings and process improvements to support scalability and operational excellence across the CS organization.\n\nRepresent the voice of the customer internally driving alignment on priorities and surfacing recurring themes to inform roadmap direction.\n\nProvide administrative and data support for renewal contracts and expansion deals.\n\nSuccess in This Role Looks Like\nCustomers actively use Anduin’s products across core workflows, achieving measurable value and operational efficiency.\n\nConsistently achieve renewal targets and maintain a low churn rate within your book of business.\n\nMaintain healthy customer health scores and deliver exceptional client satisfaction (CSAT/NPS).\n\nAnticipate risks, communicate effectively, and rally cross-functional resources to resolve challenges quickly.\n\nContribute to internal knowledge-sharing, playbook development, and scalable CS practices that elevate the entire team.\n\nJob Qualifications:\n1-3 years of experience in Customer Success, Account Management, or Implementation within technology-driven companies, preferably B2B SaaS or software platforms.\nProven track record of driving adoption and growing revenue across a portfolio of accounts.\nExcellent communication and relationship management skills, with the ability to influence senior stakeholders.\nStrong analytical, problem-solving, and organizational abilities.\nComfortable managing multiple accounts and priorities in a fast-paced, high-growth environment.\nExperience collaborating cross-functionally with Sales, Product, and Engineering teams.\nPreferred:\nExperience in Private Markets, Financial Technology, or Legal Technology.\n\nFamiliarity with project management tools (Smartsheet, ClickUp) and CRM systems (Salesforce).\n\nPrior experience at a startup or high-growth technology company.\n\nclass=\"btn btn-primary btn-lg btn-apply hidden-print rb-tail-2rbpx rb-space-on-bottom-2rbpx\"\nstyle=\"\">\nApply\n\nApply for this opening at ?apply=true\nBack to all openings\nSee all the jobs at Anduin Transactions here: class=\"hide-href\" href=\"http://anduin.recruiterbox.com/jobs\" title=\"Jobs at Anduin Transactions\"> http://anduin.recruiterbox.com/jobs","description_format":"text","description_chars":5005,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United 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