{"id":1811532,"url":"https://alion.io/job/anduril-industries-product-support-engineer-2","title":"Product Support Engineer","company":{"id":14,"name":"Anduril Industries","domain":"anduril.com","url":"https://alion.io/company/anduril","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":82,"open_postings":583,"ghost_share":0,"stale_share":0.729,"repost_share":0,"time_to_fill_p50_days":57,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Perth, Australia","Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":68000,"max_usd":179000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":800},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Computer Vision","optional":false},{"name":"SBOM","optional":false},{"name":"Sensor Fusion","optional":false}],"status":"live","first_seen_at":"2026-09-10T00:28:55Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-24T17:26:29Z","board_verified":true,"closed_at":null,"days_open":44,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":44},"description":"Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.\nABOUT THE TEAM\nProduct Support Engineering exists to maximise the operational availability of the Dive-XL fleet. We sit between the teams in the field who operate and sustain the system alongside our customers, and the engineering teams that design it. When something unexpected happens - at sea, at a maintenance facility, in the middle of the night - we are the engineering team that answers, works out what happened, and decides how to proceed. The other part of the job is making sure it does not happen twice. We drive reliability and supportability improvements into the system, and keep the fleet's configuration and documentation current as it evolves. Between us we cover every engineering discipline - software, electrical, mechanical, systems.\nABOUT THE JOB\nWe are looking for Product Support Engineers to join the Dive-XL team, supporting the teams operating and maintaining Anduril's Extra Large Autonomous Undersea Vehicles. You will be will support the operational fleet on a rotating roster that extends out-of-hours, providing anything from immediate technical guidance to formal root cause analysis. Each request means assessing severity, scoping the work and doing the investigation. From there you'll direct the engineering change, maintenance activity, workaround or documentation fix that resolves it, and own its rollout across every affected vehicle. You will also work to reduce support demand through sparing strategy, reliability and supportability improvements, better diagnostics and tooling, and supportability requirements fed into new variants during design. You will need genuine depth in an engineering discipline, enough breadth to triage across the others, and the judgement to make a call on limited data.\nWHAT YOU'LL DO\nProvide on-call engineering support to the teams operating and maintaining fielded AUVs, including outside business hours on a rotating roster\nEstablish what happened from logs, telemetry, configuration and maintenance history, bound the issue to a subsystem and failure mode and define workarounds that restore capability\nPlan and lead root cause investigations to a defensible conclusion - systemic or isolated, and whether design, production, maintenance or operation induced\nChair Material Review Board dispositions and manage fleet-wide system limitations, including whether to operate in a degraded state\nTurn fleet data into engineering recommendations and requirements, and drive those changes through the design teams\nBuild the monitoring, alerting and diagnostic tooling that surfaces problems before the field reports them, and the run books and knowledge base that shorten every response\nAuthor and distribute service bulletins, and track incorporation across the fleet to completion\nCreate or approve operations, troubleshooting, incident response and maintenance publications\nGovern the as-maintained configuration and SBOM\nREQUIRED QUALIFICATIONS\nA genuine interest and 5+ years of professional experience in software, electrical, mechanical, mechatronic or systems engineering on complex systems\nDemonstrated ability to independently root cause difficult, ambiguous faults from limited or conflicting data\nHands-on experience with real hardware in an operational, field, integration and test, production or maintenance environment\nSound engineering judgement under time pressure, including assessing the acceptability of degraded operation\nStrong coordination and communication, able to own an issue, manage stakeholders and drive it to resolution or a clean handover, and to explain a technical finding to engineers and non-engineers\nExperience with configuration management, engineering change processes, and fleet-wide change incorporation\nExperience with robotic and/or autonomous systems within the maritime environment is advantageous\nA sincere commitment to a positive, inclusive, and collaborative culture\nAbility to obtain and maintain a NV2 Security Clearance\nThe salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees, including: \nBenefits\nAt Anduril, we invest in our people. Our comprehensive, competitive benefits package (available at little to no cost to employees) ensures you’re supported in health, recovery, and whatever comes next. For more information, Explore Our Benefits.\nProtecting Yourself from Recruitment Scams\nAnduril is committed to maintaining the integrity of our Talent acquisition process and the security of our candidates. We've observed a rise in sophisticated phishing and fraudulent schemes where individuals impersonate Anduril representatives, luring job seekers with false interviews or job offers. These scammers often attempt to extract payment or sensitive personal information.\nTo ensure your safety and help you navigate your job search with confidence, please keep the following critical points in mind:\nNo Financial Requests: Anduril will never solicit payment or demand personal financial details (such as banking information, credit card numbers, or social security numbers) at any stage of our hiring process. Our legitimate recruitment is entirely free for candidates.\n\nPlease always verify communications:Direct from Anduril: If you receive an email from one of our recruiters, it will only come from an @anduril.com address.\nVia Agency Partner: If contacted by a recruiting agency for an Anduril role, their email will clearly identify their agency. If you suspect any suspicious activity, please verify the agency's authenticity by reaching out to . \n\nExercise Caution with Unsolicited Outreach: If you receive any communication that appears suspicious, contains grammatical errors, or makes unusual requests, do not engage. Always confirm the sender's email domain is @anduril.com before providing any personal information or clicking on links.\n\nWhat to Do If You Suspect Fraud: Should you encounter any questionable or fraudulent outreach claiming to be from Anduril, please report it immediately to . Your proactive caution is invaluable in protecting your personal information and upholding the security and trustworthiness of our recruitment efforts.\n\nData Privacy\nTo view Anduril's candidate data privacy policy, please visit https://anduril.com/applicant-privacy-notice/. \nBy submitting your application, you consent to Anduril Industries using a third-party service provider to conduct pre-employment risk, integrity, and due diligence screening and assessing potential risks as part of your application process. This third-party service provider provides risk-intelligence services that may include analysis of sanctions and watchlists, adverse media, public-record information, and other lawful open-source or commercial data sources. This third-party service provider does not act as a consumer reporting agency. Use of this provider helps to ensure compliance with applicable laws and protect technology, intellectual property, and organizational security.","description_format":"text","description_chars":8097,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["C4ISR","Military Drones","Defense Manufacturing","Defense AI"],"lifecycle":[{"event":"open","at":"2026-10-03T20:50:37Z"}],"visa":[],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.588,"p_room":0.6,"age_days":44,"expected_fill_days":57,"reasons":["conf:0","stale_co","velocity","win:late","crowd:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/anduril-industries-product-support-engineer-2","json_url":"https://alion.io/job/anduril-industries-product-support-engineer-2.json","meta":{"generated_at":"2026-10-24T19:02:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27877,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":14},"rest":"https://alion.io/mcp/rest/get_company?id=14"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fanduril-industries-product-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fanduril-industries-product-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fanduril-industries-product-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/anduril-industries-product-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fanduril-industries-product-support-engineer-2"}]}