Flight Coordinator I

Flight Coordinator:

As an Air Ambulance

Medical Flight Coordinator Case Manager, your primary responsibility will be to

coordinate all aspects of patient transfer, by air or ground, to ensure

continuity of patient care in all phases of each Air Ambulance transport. These

may include, but are not limited to, transfers to a higher or specialized level

of care for acute patients i.e. rehab, cancer, transplant, pediatric,

end-of-life, emergency out-of-country evacuations and commercial medical escort

flights. This position requires on-site

office duties as well as work from home.

Salary will be determined based on experience related to this position.

Medical Flight

Coordinator Case Manager

Responsibilities

Receiving and

qualifying emergent and non-emergent requests for patient transfer, via air or

ground ambulance, from Hospital Case Managers, Transfer Centers, Commercial

Insurance Carriers, Corporate Partners and Private Families.

Quoting, negotiating

and coordinating day-to-day flight operations in accordance with all Federal

and company regulations and requirements.

Understanding

Aircraft specifications, capabilities and aviation terminology to assist

Operations in the scheduling of Aircraft and pending flights.

Understanding

medical conditions, terminology and flight physiology to appropriately

communicate information to Clinical Manager and Medical Director in

establishing patient transport status and coordination of transfer.

Understanding Crew

Resources and capabilities, both medical and flight.

Briefing Flight and

Medical Crews on all aspects of flights

Fulfilling all

special requests or notifications from Flight or Medical Crews.

Monitoring the

progress of all phases of transport and flight follow from departure through

arrival.

Updating All parties

at each phase of the transport and providing a “high touch” experience for Case

Managers, Corporate Partners, and Private Patient Families by being available

to answer questions, address concerns and establish a level of comfort and trust.

Implementing company

safety procedures and policies, departmental procedures, and policies, as well

operational standards and procedures.

Conducting periodic

market research to determine competitive industry position.

Utilizing CRM for

collecting, organizing and analyzing key market information, opportunities and

client data to promote company brand and services.

Reporting directly

to Flight Coordination Supervisor

The schedule we are hiring for is Monday through Friday, 9pm MST to 5am.