{"id":2498682,"url":"https://alion.io/job/angkas-customer-experience-team-lead-2","title":"Customer Experience Team Lead","company":{"id":7346,"name":"Angkas","domain":"angkas.com","url":"https://alion.io/company/angkas","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":85,"open_postings":13,"ghost_share":0,"stale_share":0.615,"repost_share":0,"time_to_fill_p50_days":51,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Makati, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":27000,"period":"year","method":"role_seniority_country_cell","sample_n":13},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-14T05:23:02Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-23T09:12:52Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Hey, mabuhay!\nThanks for dropping by. We know looking for the right job can feel like being stuck in EDSA traffic, so we’ll keep it moving and get straight to the point.\nWith over 8 million downloads and a powerful network of thousand of dedicated biker-partners, we are a leading ride-hailing platform operating across the Philippines. Our vision is to end poverty in the Philippines through revolutionary transportation solutions. We aim to provide our customers with convenient, reliable, and safe rides, impacting millions of lives positively every single day.\nAs part of our continued expansion, we're looking for a Customer Experience Team Lead to help us scale our customer support operations while building a high-performing team that delivers exceptional service.\nWhat You'll Do\nAs a Customer Experience Team Lead, you'll lead, coach, and inspire a team while ensuring operational excellence and an outstanding customer experience.\nYour responsibilities include:\nMonitor team performance and identify areas for improvement.\nResolve team conflicts and address employee concerns.\nHire, train, Coach and develop SMEs and CE Associates\nConduct performance evaluations and provide regular feedback.\nHandle escalated customer issues and complaints.\nHelp develop and implement service excellence strategies and initiatives.\nImplement process changes to enhance efficiency and customer satisfaction.\nConduct quality assurance audits and provide feedback to the team.\nIdentify and address training needs based on quality assurance findings.\nReporting and analysis of data in your team or department\nAdhere to company policy and procedures.\nAchieve or exceed targets and other key objectives assigned by your Immediate Supervisor.\nParticipate in ongoing training and development programs.\nAccept other associated responsibilities and projects as the need arises.\nCompetencies for the Job\n Data Analysis: Strong ability to read, process, and analyze data accurately. \n Data Visualization: Skilled in creating clear, easy-to-understand charts, graphs, and tables for management reporting. \n Spreadsheet Expertise: Advanced proficiency in Microsoft Excel and Google Sheets, including the use of complex formulas such as XLOOKUP, INDEX/MATCH, and nested IF statements. \n Problem Solving: Ability to identify data discrepancies, troubleshoot issues, and improve reporting processes. \n Communication: Strong communication skills with the ability to explain technical data and insights to non-technical stakeholders in a clear and concise manner. \nAt Angkas, we believe in giving our people the trust and flexibility to work in a way that helps them and their teams perform at their best. Whether you’re working onsite, remotely, or in a hybrid setup, we provide the flexibility, you bring the drive.\nLet’s get this show on the road!\nRequirements\nAt least 2-3 years of team lead / people management experience\nProven track record of success in providing expert-level guidance and support\nExcellent communication and presentation skills\nAbility to work independently and as part of a team\nStrong analytical and problem-solving skills\nAmenability working as Support POC during weekend (rotation based)\nBenefits\nWork your way - Enjoy flexibility and the freedom to thrive in your role.\nWork-life balance - Build a career without sacrificing your personal life.\nFree perks - Fuel up with free meals and stay active with gym access.\nGrow fast - Unlock career advancement and promotion opportunities.\nGet rewarded - Earn a competitive salary with opportunities for pay increases.\nStart-up energy - Be part of a fast-moving, innovative team where your ideas matter.\nGlobal vibes - Collaborate with a diverse, multicultural team in an agile workplace.\nTech-driven culture - Work with modern tools and cutting-edge technology that keep you ahead of the game.","description_format":"text","description_chars":3841,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Delivery","Ride Hailing"],"lifecycle":[{"event":"open","at":"2026-10-14T05:23:02Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.631,"p_room":1,"age_days":9,"expected_fill_days":51,"reasons":["conf:2","stale_co","velocity","win:early"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/angkas-customer-experience-team-lead-2","json_url":"https://alion.io/job/angkas-customer-experience-team-lead-2.json","meta":{"generated_at":"2026-10-23T15:59:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24114,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7346},"rest":"https://alion.io/mcp/rest/get_company?id=7346"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fangkas-customer-experience-team-lead-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fangkas-customer-experience-team-lead-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fangkas-customer-experience-team-lead-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/angkas-customer-experience-team-lead-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fangkas-customer-experience-team-lead-2"}]}