{"id":1578083,"url":"https://alion.io/job/angkas-customer-service-representative-2","title":"Customer Service Representative","company":{"id":7346,"name":"Angkas","domain":"angkas.com","url":"https://alion.io/company/angkas","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":80,"open_postings":15,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-02T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Makati, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":24000,"period":"year","method":"role_country_seniority_unknown","sample_n":19},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Telegram","optional":false},{"name":"Agile","optional":true}],"status":"live","first_seen_at":"2026-10-01T11:11:44Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-02T15:19:30Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Hey, mabuhay!\nThanks for dropping by. We know looking for the right job can feel like being stuck in EDSA traffic, so we’ll keep it moving and get straight to the point.\nWith over 8 million downloads and a powerful network of thousand of dedicated biker-partners, we are a leading ride-hailing platform operating across the Philippines. Our vision is to end poverty in the Philippines through revolutionary transportation solutions. We aim to provide our customers with convenient, reliable, and safe rides, impacting millions of lives positively every single day.\nNow, we're looking for a Customer Experience Associate.\nWhat you'll do:\nResponds to customer inquiries by phone (inbound and outbound), e-mail, or chat to provide problem resolution.\nDeliver outstanding service to our high-value customers by providing outstanding service and solutions to grow customer relationships.\nSupport different Channels such as Telegram, Social Media, In-App, Email, and Chat\nProvide personalized customer service by responding to the needs of the customers.\nParticipate in ongoing training and development programs.\nAchieve or exceed daily/monthly targets and other key objectives assigned by your Immediate Supervisor.\nAdhere to company policies and procedures.\nResponsibilities:\nAt Angkas, we believe in giving our people the trust and flexibility to work in a way that helps them and their teams perform at their best. Whether you’re working onsite, remotely, or in a hybrid setup, we provide the flexibility, you bring the drive.\nLet’s get this show on the road!\nRequirements\nAt least 6 moths to 1 year of customer service, support, or any client facing roles experience\n Strong communication skills (oral and written) in Tagalog and English\nAbility to converse in Bisaya is a plus\nAmenable to working on a shifting schedule and working onsite\nREMINDERS: Please note that the screening process includes Typing Test and Mock call Assessment.\nFor all successful applicants, here's what you can expect:\nSame day hiring\nFree pre-employment medical\nBenefits\nWork your way - Enjoy flexibility and the freedom to thrive in your role.\nWork-life balance - Build a career without sacrificing your personal life.\nFree perks - Fuel up with free meals and stay active with gym access.\nGrow fast - Unlock career advancement and promotion opportunities.\nGet rewarded - Earn a competitive salary with opportunities for pay increases.\nStart-up energy - Be part of a fast-moving, innovative team where your ideas matter.\nGlobal vibes - Collaborate with a diverse, multicultural team in an agile workplace.\nTech-driven culture - Work with modern tools and cutting-edge technology that keep you ahead of the game.","description_format":"text","description_chars":2688,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Tagalog","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Delivery","Ride Hailing"],"lifecycle":[{"event":"open","at":"2026-10-01T11:11:44Z"}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":36,"reasons":["conf:4","stale_co","win:early"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/angkas-customer-service-representative-2","json_url":"https://alion.io/job/angkas-customer-service-representative-2.json","meta":{"generated_at":"2026-10-03T03:16:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2980,"day_limit":5000,"remaining_today":2020,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}