{"id":4008794,"url":"https://alion.io/job/angkas-driver-experience-supervisor","title":"Driver Experience Supervisor","company":{"id":7346,"name":"Angkas","domain":"angkas.com","url":"https://alion.io/company/angkas","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":80,"open_postings":16,"ghost_share":0,"stale_share":0.813,"repost_share":0,"time_to_fill_p50_days":46,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Makati, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T08:51:33Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T08:51:33Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Hey, mabuhay!\nThanks for dropping by. We know looking for the right job can feel like being stuck in EDSA traffic, so we’ll keep it moving and get straight to the point.\nWith over 8 million downloads and a powerful network of thousand of dedicated biker-partners, we are a leading ride-hailing platform operating across the Philippines. Our vision is to end poverty in the Philippines through revolutionary transportation solutions. We aim to provide our customers with convenient, reliable, and safe rides, impacting millions of lives positively every single day.\nNow, we're looking for a Driver Experience Supervisor. As a Driver Experience Supervisor (DREX), you will help with supervising and handling rider concerns.\nResponsibilities:\nAt Angkas, we believe in giving our people the trust and flexibility to work in a way that helps them and their teams perform at their best. Whether you’re working onsite, remotely, or in a hybrid setup, we provide the flexibility, you bring the drive.\n1. Community Leadership & Engagement\nLead and support the community structure and its leaders. \nAlign operations with company policies, programs, and performance targets. \nServe as the operational bridge between management and the community. \nCommunicate official updates and directives clearly and consistently. \n2. Performance Monitoring & Coaching\nTrack and analyze community performance metrics (e.g., activity rate, cancellations, ratings, KPI compliance).\nRecognize top performers and coach those needing improvement. \nImplement training and development initiatives to strengthen performance. \n3. Community Support & Case Handling\nAddress and resolve community concerns promptly and professionally. \nProcess assistance requests and coordinate with relevant departments. \nGather and relay feedback from the community to management. \n4. Program Design & Execution\nPlan and execute welfare, engagement, and productivity programs. \nSupport inter-departmental projects requiring community involvement. \nManage incentive programs and monitor their effectiveness. \n5. Competitor & Market Intelligence\nMonitor competitor activities and community sentiment. \nProvide insights and recommendations to guide decisions. \n6. Governance & Compliance\nEnsure compliance with company policies and operational standards. \nEscalate gaps and propose actionable recommendations. \nMay recommend but not approve new programs, budgets, or policies without authorization\n7. Continuous Improvement\nStay updated on best practices and share knowledge within the team. \nParticipate in ongoing training and development. \nSupport special projects and other assigned initiatives.\nLet’s get this show on the road!\nRequirements\nWith valid Driver's License\nCan operate a motorcycle\nBachelor's degree in Business Administration, Operations Management, or a related field. \n3 years and above of experience in operations management, preferably in the transportation or logistics industry.\nProficiency in transportation management software, GPS tracking systems, and data analysis tools. \nStrong leadership and interpersonal skills \nExcellent communication and problem-solving skills \nStrong organizational and time-management skills \nAbility to build relationships and motivate others \nAttention to detail\nBenefits\nWork your way - Enjoy flexibility and the freedom to thrive in your role.\nWork-life balance - Build a career without sacrificing your personal life.\nFree perks - Fuel up with free meals and stay active with gym access.\nGrow fast - Unlock career advancement and promotion opportunities.\nGet rewarded - Earn a competitive salary with opportunities for pay increases.\nStart-up energy - Be part of a fast-moving, innovative team where your ideas matter.\nGlobal vibes - Collaborate with a diverse, multicultural team in an agile workplace.\nTech-driven culture - Work with modern tools and cutting-edge technology that keep you ahead of the game.","description_format":"text","description_chars":3915,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Delivery","Ride Hailing"],"lifecycle":[{"event":"open","at":"2026-11-10T08:51:33Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":46,"reasons":["conf:1","win:early"],"computed_at":"2026-11-10T10:11:09Z"},"pay":null,"html_url":"https://alion.io/job/angkas-driver-experience-supervisor","json_url":"https://alion.io/job/angkas-driver-experience-supervisor.json","meta":{"generated_at":"2026-11-10T10:11:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23681,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7346},"rest":"https://alion.io/mcp/rest/get_company?id=7346"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fangkas-driver-experience-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fangkas-driver-experience-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fangkas-driver-experience-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/angkas-driver-experience-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fangkas-driver-experience-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4008794}},{"tool":"search_jobs","arguments":{"company":"angkas.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4008794},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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