{"id":571782,"url":"https://alion.io/job/angkas-driver-operations-associate","title":"Driver Operations Associate","company":{"id":7346,"name":"Angkas","domain":"angkas.com","url":"https://alion.io/company/angkas","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":16,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Makati, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":27000,"period":"year","method":"role_country_seniority_unknown","sample_n":50},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false}],"status":"live","first_seen_at":"2026-09-09T00:00:00Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-11-03T16:53:25Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":55},"description":"Hey, mabuhay!\nThanks for dropping by. We know looking for the right job can feel like being stuck in EDSA traffic, so we’ll keep it moving and get straight to the point.\nWith over 8 million downloads and a powerful network of thousand of dedicated biker-partners, we are a leading ride-hailing platform operating across the Philippines. Our vision is to end poverty in the Philippines through revolutionary transportation solutions. We aim to provide our customers with convenient, reliable, and safe rides, impacting millions of lives positively every single day.\nNow, we're looking for a Driver Operations Associate (DREX Associate). The Driver Journey & Success, will play a crucial role in setting up the foundations in making this happen - from ensuring a high-quality, long-term experience for drivers.\nWhat you’ll be doing:\nA. Communications\nDraft and schedule daily or weekly driver updates (hotspots, announcements, tips)\nMonitor driver group chats or inboxes for issues or trends\nRespond to inbound driver questions or support requests\nManage support escalations and issue resolution\nB. Training & Development\nDevelop learning contents to improve driver professionalism, customer service, and platform knowledge\nTrack completion rates of training and engagement levels with content\nShare and communicate learning visuals, APP-dates through driver group chats\nC. Retention\nMonitor driver activity and engagement metrics daily to identify drivers who show signs of disengagement\nContact inactive or low-performing drivers to re-engage them with tailored support\nDevelop and run driver loyalty programs\nConduct regular FGDs to understand drivers’ needs and pain points.\nD. Adhere to company policies and procedures\nE. Achieve or exceed targets and key objectives assigned by your Immediate Superior\nF. Accept other associated responsibilities and projects as the need arises.\nRequirements\nMust have an active Driver's License\nMust be knowledgeable to operate a 4-wheel vehicle\nBachelor's Degree of any related course\nAt least 1 year experience in operations management, preferably in transportation, logistics, fleet, employee relations, or paralegal\nGood communication skills, computer literate, experience in Google Sheets, data analysis, and reporting. \nBenefits\nWork your way - Enjoy flexibility and the freedom to thrive in your role.\nWork-life balance - Build a career without sacrificing your personal life.\nFree perks - Fuel up with free meals and stay active with gym access.\nGrow fast - Unlock career advancement and promotion opportunities.\nGet rewarded - Earn a competitive salary with opportunities for pay increases.\nStart-up energy - Be part of a fast-moving, innovative team where your ideas matter.\nGlobal vibes - Collaborate with a diverse, multicultural team in an agile workplace.\nTech-driven culture - Work with modern tools and cutting-edge technology that keep you ahead of the game.","description_format":"text","description_chars":2913,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Delivery","Ride Hailing"],"lifecycle":[{"event":"open","at":"2026-09-09T13:26:03Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.424,"p_room":0.45,"age_days":55,"expected_fill_days":36,"reasons":["conf:2","stale_co","velocity","win:tail"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/angkas-driver-operations-associate","json_url":"https://alion.io/job/angkas-driver-operations-associate.json","meta":{"generated_at":"2026-11-03T19:49:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2392,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7346},"rest":"https://alion.io/mcp/rest/get_company?id=7346"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fangkas-driver-operations-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fangkas-driver-operations-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fangkas-driver-operations-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/angkas-driver-operations-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fangkas-driver-operations-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":571782}},{"tool":"search_jobs","arguments":{"company":"angkas.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":571782},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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