Residential Operations Manager

Are you passionate about making a difference in the lives of residents and leading a dedicated team?

We are seeking a dynamic and experienced Operations Manager to join our Residential Leadership Team at Dorothy Boyt House, Malabar. This role is pivotal in ensuring the operational effectiveness and efficiency of our home, delivering the highest levels of care and wellbeing for our customers.

This is a 12-month maternity leave cover role based in Dorothy Boyt House, Malabar.

Key Responsibilities (not limited to):

• Customer Engagement & Wellbeing:
  • Assist Residential Manger with complaint management and contribute to resident wellbeing.
  • In collaboration with the Residential Manager, develop strategies in response to Resident Surveys and feedback to address care and service concerns.
• Commercial:
  • Manage all non-clinical administrative and commercial functions to achieve Home key performance indicators, including occupancy, budgets (expenditure and revenue) and care minutes.
  • Develop and implement control measure to address any adverse trends and variances to targets.
• People Leadership:
  • Lead, coach, and manage an engaged team.
  • Uphold Anglicare’s Vision and Mission and encourage collaboration across teams.
• Workforce Management:
  • Effectively manage large complex rosters, annual leave, sick leave, agency and contingency plans to ensure this aligns with Home service level targets (SLTs).
  • Ensure accurate completion of HR and payroll functions.
  • In collaboration with the Residential Manager, conduct annual performance reviews and succession planning strategies for staff.
• Compliance & Quality Assurance:
  • Adhere to Anglicare’s policies and champion a culture of compliance and continuous improvement.
  • Maintain accurate staff compliance records and ensure a safe workplace.

Key Skills

• Excellent interpersonal skills with the ability to communicate at all levels.
• Financial acumen and understanding of commercial drivers within aged care space.
• Meticulous attention to detail.
• Experience in managing large complex rosters, preferably within an aged care setting
• Ability to manage work efficiently and effectively.
• Leadership skills to build trust, coach, and engage the team.
• Decision-making skills within the area of responsibility.

About you:

• Demonstrated experience in a senior administrative and/or management role.
• Experience with rostering and associated systems
• Proven track record of successful KPI management.
• Experience managing budgets and commercial KPIs.
• Experience in managing complex rosters and diverse workforce teams
• Familiarity with HRIS, payroll, time management, and financial systems.
• Experience managing a team and fostering a growth mindset.

Why Anglicare?

For 170 years Anglicare has been serving those in need - providing care to older people and services to the vulnerable. Today we employ 6,000 staff and are blessed to serve alongside 1,500 volunteers. We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen.

At Anglicare, you’ll get the security, stability and opportunities that come with a strong, well-established organisation that’s ready for the future. You’ll belong to a community of kind, humble and respectful people of all faiths and backgrounds. You will also be supported to gain new knowledge, deepen your experience and expertise, and shape a rewarding career.

On top of that, here are just some of the tangible benefits you will enjoy in a career with us:

• Increase your take-home pay with salary packaging

• Ongoing professional development and leadership training to advance your career

• Exclusive discounts to over 400 retailers

• Employee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your family

Are you ready for a career that means more?

To apply for this role, please click the ‘Apply’ button. All applicants will receive a response.

Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring.

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.

Please note that successful completion of background checks and NDIS Worker Screening Check Clearance may be required as part of the employment process for this role.

Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.