{"id":3034707,"url":"https://alion.io/job/anheuser-busch-senior-brewery-technical-engineer","title":"Senior Brewery Technical Engineer","company":{"id":1758650,"name":"Anheuser-Busch","domain":"anheuser-busch.com","url":"https://alion.io/company/anheuser-busch","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":13,"ghost_share":0,"stale_share":0.462,"repost_share":0,"time_to_fill_p50_days":54,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":106400,"max":126350,"currency":"USD","period":"year","gross":null,"usd_annual":126350},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-20T00:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-23T06:25:14Z","board_verified":false,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together - when we combine your strengths with ours - is unstoppable. Are you ready to join a team that dreams as big as you do?\nSALARY: $106,400-$126,350, bonus & long-term incentive eligible\nCOMPANY: We are home to the nation’s most iconic beer and beyond beer brands, including Michelob ULTRA - America’s #1 top-selling beer - as well as Busch Light, Budweiser, Bud Light, Stella Artois, Cutwater Spirits, and industry-leading craft brands. From our longstanding efforts to support American farmers, military, veterans, and first responders, to emergency drinking water donations and responsible drinking programs, we are guided by our commitment to the communities we call home and the 65,000 hardworking Americans who bring our beer to life. We are powered by a team that shares our passion to create a future with more cheers. Are you ready to join a team that dreams as big as you do?\nROLE SUMMARY:\nThe Senior Brewery Technical Engineer serves as a key IT/OT partner supporting brewery operations through the delivery of reliable, responsive, and scalable technology solutions. As part of a connected North America Zone (NAZ) support organization, this role balances local brewery priorities with broader enterprise objectives to ensure consistent, efficient, and standardized technology support across locations.\nThis position provides both hands-on onsite support and remote technical expertise for brewery systems, infrastructure, operational technology, and end-user services. The Senior BTE leverages enterprise tools established support processes, and cross-functional partnerships to troubleshoot issues, minimize operational disruptions, and drive continuous improvement across manufacturing environments.\nSuccess in this role requires a strong customer focus, strong technical problem-solving skills, and a commitment to collaboration. The ideal candidate builds trusted relationships with brewery stakeholders, maintains visibility through disciplined service management practices, and actively shares knowledge to strengthen support capabilities across the brewery network. Through proactive engagement and a deep understanding of how technology enables brewery operations, the Senior Brewery Technical Engineer helps ensure safe, efficient, and uninterrupted production activities.\nWhat Success Looks Like:\nDelivers timely, dependable technology support that aligns with brewery operational priorities and minimizes business disruption.\nServes as a visible and trusted technology partner for brewery stakeholders, providing clear communication, ownership, and effective resolution of issues.\nUtilizes ServiceNow and other enterprise support tools to accurately document work, manage requests, coordinate escalations, and maintain service visibility.\nEffectively supports both local and remote brewery locations, collaborating across teams and geographies to deliver consistent service.\nPromotes standardization by leveraging enterprise solutions before implementing local alternatives and adhering to established support processes.\nContributes to continuous improvement initiatives, knowledge sharing, and operational best practices across the NAZ brewery support network.\nDemonstrates a practical understanding of how technology impacts brewery manufacturing, operational performance, safety, and user productivity.\n\nJOB RESPONSIBILITIES:\nBrewery IT/OT Support\nProvide solutions for IT/OT issues affecting personnel and processes across brewery departments.\nTriage, troubleshoot, repair, and coordinate resolution for technology incidents and service requests, escalating to the appropriate specialized team when required.\nSupport a broad technology environment that may include thin clients, HMI/SCADA interfaces, printers and peripherals, software applications, phone and VoIP services, and digital workplace tools such as Microsoft Teams, OneDrive, SharePoint, and Outlook.\nSupport user access, permissions, device synchronization, and integration with mobile and remote work environments in partnership with the appropriate service owners.\nProvide off-hours on-call support for critical failures affecting production or communication, in accordance with the established support model.\nDistributed and Remote Support\nOperate within a distributed support model by providing both onsite and remote technical support to breweries across the NAZ network.\nServe as an extension of local brewery technology resources when cross-site assistance is needed, using approved remote management and collaboration tools to troubleshoot issues, guide local personnel, and coordinate resolution.\nCollaborate across brewery locations to resolve incidents, share technical expertise, support technology projects, and promote consistent support practices.\nCommunicate clearly with remote customers and local contacts, establish ownership and next steps, and maintain follow-through through resolution or formal handoff.\nEnterprise Support Tools and Service Management\nLeverage ServiceNow and other approved centralized support platforms, monitoring capabilities, processes, and knowledge resources to support NAZ. \nCreate, update, and manage accurate incident and service request records, including troubleshooting performed, business impact, ownership, status, resolution, and handoff details.\nManage the assigned support backlog, prioritize work based on operational impact and urgency, and use established routing and escalation paths to engage central or specialized support teams.\nUse ticket and service data to identify recurring issues, support root cause analysis, improve knowledge content, and recommend process or technology improvements.\nContribute to consistent service delivery by following common support standards and maintaining transparent work visibility across local and central teams.\nCustomer Partnership, Training, and Knowledge\nBuild strong working relationships with brewery customers, process engineers, technicians, leaders, and technology partners.\nExplain technical issues, risks, options, ownership, and next steps in clear language appropriate for technical and non-technical audiences.\nDevelop and maintain training materials, knowledge articles, troubleshooting procedures, and standards that enable local users and technical partners to work more effectively.\nCoach process engineers and technicians in the appropriate use of digital workplace technologies and supported IT/OT systems.\nPromote knowledge sharing and reuse across brewery locations to reduce repeat effort and improve resolution consistency.\nOperational Excellence, Security, and Improvement\nConduct root cause analysis for recurring or high-impact issues and partner with service owners on corrective actions.\nStandardize and centralize troubleshooting procedures and process documentation where practical.\nFacilitate routine audits of IT preventive maintenance activities and support compliance with applicable digital security protocols and technology standards.\nLead or support the development, documentation, pilot testing, implementation, and rollout of process improvements and new technology initiatives.\nCollaborate with North America and Global IT support teams to align on shared solutions, support practices, and service improvements.\nParticipate in incident response, change activities, and technology lifecycle work as assigned, with attention to brewery operational risk and customer impact.\nJOB QUALIFICATIONS:\nRequired\nBachelor's degree in engineering, computer science, management information systems, IT management, or a related field, or equivalent relevant experience.\nThree to five years of experience in IT support, engineering, manufacturing, or a related technical environment.\nProficiency with Microsoft 365 applications and digital workplace services.\nWorking knowledge of computer hardware, Windows operating systems, IT infrastructure, networking, relational databases, and software monitoring.\nStrong customer service, interpersonal, verbal communication, and written communication skills.\nDemonstrated ability to troubleshoot complex issues, manage competing priorities, work independently, and coordinate effectively with distributed teams.\nAbility to document work accurately in ServiceNow or a comparable enterprise service management platform and use available data to support improvements \nWillingness to provide remote support across brewery locations, participate in on-call coverage as assigned, adapt to changing business needs, and travel up to 25%.\nPreferred\nExperience supporting technology in a manufacturing, production, or industrial environment.\nUnderstanding of network topologies, Cisco switches and routers, and Cisco wireless access points.\nExperience with Windows Server, Microsoft Azure, Windows desktop environments, Active Directory, endpoint management, and software deployment tools.\nExposure to manufacturing technologies, HMI/SCADA environments, thin clients, production support, and operational technology support practices.\nExperience with service management, knowledge management, root cause analysis, technical training, project support, pilot execution, or change adoption.\n\nCore Capabilities\nCustomer focus and relationship building\nOwnership, accountability, and follow-through\nTechnical troubleshooting and analytical thinking\nClear communication and collaboration\nRemote support effectiveness and cross-site teamwork\nService management discipline and accurate documentation\nAdaptability, learning agility, and continuous improvement\nOperational awareness and sound prioritization\nWHY ANHEUSER-BUSCH: \nAt Anheuser-Busch, our purpose is to create a future with more cheers. For more than 165 years as a leading American manufacturer, Anheuser-Busch has delivered a legacy of brewing great-tasting, high-quality beers that have satisfied beer drinkers for generations. As the nation’s top brewer, one of the fastest growing spirits companies, and an insurgent force in energy drinks, we drive economic prosperity nationwide through investments in our people, facilities, and communities. We are the only alcohol company that invests in the U.S. at this scale.\nBENEFITS:\nHealth benefits including Medical, Dental, Vision, Wellness and Tax-Advantaged Savings and Spending Accounts \nLife Insurance and Disability Income Protection \nGenerous Parental Leave and FMLA policies \n401(k) Retirement Savings options with a company matching contribution \nChance to work in a fast-paced environment among a company of owners \nFree Beer!","description_format":"text","description_chars":10934,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Brewing & Beer","Spirits & Distilled Beverages"],"lifecycle":[{"event":"open","at":"2026-10-21T21:08:22Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":0.9,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":54,"reasons":["conf:71","win:early"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":126350,"is_top_pay":false},"html_url":"https://alion.io/job/anheuser-busch-senior-brewery-technical-engineer","json_url":"https://alion.io/job/anheuser-busch-senior-brewery-technical-engineer.json","meta":{"generated_at":"2026-10-26T08:01:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10600,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1758650},"rest":"https://alion.io/mcp/rest/get_company?id=1758650"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fanheuser-busch-senior-brewery-technical-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fanheuser-busch-senior-brewery-technical-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fanheuser-busch-senior-brewery-technical-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/anheuser-busch-senior-brewery-technical-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fanheuser-busch-senior-brewery-technical-engineer"}]}