{"id":1618544,"url":"https://alion.io/job/anico-customer-care-representative","title":"Customer Care Representative","company":{"id":1963755,"name":"Anico","domain":"anico.com","url":"https://alion.io/company/anico-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["League City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":66000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":994},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-03T06:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-12T00:50:12Z","board_verified":true,"closed_at":null,"days_open":38,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":38},"description":"Join Our Customer Service Team – Customer Care Representative | League City, TX\nBe the Voice That Makes a Difference\nAre you passionate about helping people and creating positive customer experiences? Join our Customer Service team and become a trusted resource for clients by providing support, answering questions, and helping resolve concerns with professionalism and care.\nIn this role, you'll be at the heart of the customer experience, assisting policyholders with their insurance needs while building valuable skills in communication, problem-solving, and customer service. Every interaction is an opportunity to make a meaningful impact by delivering solutions and creating confidence in our products and services.\nIf you thrive in a fast-paced environment, enjoy helping others, and take pride in providing exceptional service, we'd love to hear from you.\nWhat You'll Do\nAs a Customer Service Representative, you will:\nRespond to incoming calls by taking payments, confirming basic policy information, and updating account or policy details while working toward first-call resolution.\nProvide accurate and complete information to authorized parties, including policy details, coverage information, product guidance, and policy interpretations while validating caller identity and authority.\nNotify underwriting of changes in risk.\nBuild expertise in systems used to access and share policy status, policy data, and inquiry information.\nReview, create, and update payment plans, including auto-draft setup, billing premiums to insureds, and reviewing premium payment applications.\nIdentify funds needed to reinstate lapsed policies and ensure required approvals, documentation, forms, and payments are completed according to guidelines.\nConsistently meet productivity and quality goals.\nDeliver outstanding customer service by taking ownership of each call from start to finish while maintaining a positive, professional phone presence and communicating clearly with clients.\nAssist with assigned projects.\nWhat Makes You Successful\nYou are someone who:\nEnjoys helping customers and solving problems.\nCommunicates clearly and professionally.\nCan balance multiple priorities while maintaining accuracy.\nLearns new systems quickly and adapts to changing circumstances.\nWorks well in a fast-paced, customer-focused environment.\nTakes ownership and follows through to resolution.\nRequired Qualifications\nHigh school diploma.\nOne to two years of experience.\n1 to 2 years of experience using computer software in a professional, educational, or customer-facing environment, including MS Office, CRM systems, ticketing systems, or email platforms.\nStrong problem-solving and multitasking skills.\nAttention to detail.\nAbility to communicate clearly and professionally, both verbally and in writing.\nAbility to maintain attendance and adhere to scheduled work shifts.\nPreferred Qualifications\nBilingual (English/Spanish) skills.\nAdditional Requirements\nQuickly learn and use multiple systems and processes.\nDocument customer interactions clearly, accurately, and completely.\nPerform effectively in a fast-paced environment with frequent interruptions and changing priorities.\nReliable transportation to and from the designated office location, as this is an in-person position.\nWhy Join Us?\nMake a direct impact on the customer experience every day.\nBuild valuable insurance and customer service expertise.\nGain experience working with multiple systems and business processes.\nJoin a collaborative team focused on helping customers and supporting one another.\nDevelop skills that can open doors to future career growth opportunities.\nReady to make a difference?\nIf you're passionate about helping others, enjoy solving problems, and want to be part of a team committed to delivering exceptional customer experiences, we encourage you to apply. Join us as a Customer Service Representative II and bring your skills, dedication, and customer-first mindset to a role where your contributions make an impact every day.","description_format":"text","description_chars":4013,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":true}]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T20:39:20Z"}],"visa":[],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.546,"p_room":0.45,"age_days":36,"expected_fill_days":23,"reasons":["conf:3","win:tail","comp:junior"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/anico-customer-care-representative","json_url":"https://alion.io/job/anico-customer-care-representative.json","meta":{"generated_at":"2026-10-12T01:09:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1226,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1963755},"rest":"https://alion.io/mcp/rest/get_company?id=1963755"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fanico-customer-care-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fanico-customer-care-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fanico-customer-care-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/anico-customer-care-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fanico-customer-care-representative"}]}