{"id":3758260,"url":"https://alion.io/job/anm-client-support-engineer-iii","title":"Client Support Engineer III","company":{"id":2011406,"name":"ANM","domain":"anm.com","url":"https://alion.io/company/anm-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":75,"open_postings":10,"ghost_share":0.5,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"JavaScript","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Terraform","optional":false}],"status":"live","first_seen_at":"2026-11-04T17:38:46Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T12:06:34Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"Welcome to ANM. This application is the first step in completing your onboarding as our new Client Support Engineer III. Please review the role job description below and complete the application to initiate the hiring process.\nWho We Are:\nANM is a leading IT solutions provider helping organizations secure, connect, and transform their technology environments. For more than 30 years, ANM has partnered with clients to design, procure, deploy, and manage solutions across networking, cloud, cybersecurity, data center, and modern workplace technologies.\nBuilt on deep engineering expertise and trusted partnerships, ANM delivers practical solutions that reduce risk, simplify operations, and support long-term growth. From consulting and architecture to implementation, managed services, and lifecycle support, ANM helps clients move forward with confidence and stay prepared for what’s next.\nBenefits and Compensation:\nANM offers a comprehensive benefits package including:\nMedical, Dental and Vision Insurance\nLife Insurance; Short-Term and Long-Term Disability \n401(k) Retirement Plan\nPaid Time Off\nFlexible Spending Account\nEmployee Recognition Rewards\nCareer training geared toward professional growth\nCompensation for this position has been agreed upon and confirmed in your ANM offer of employment.\nThe Role\nThe Tier 2 Network Engineer is the escalation point for network-related client support issues within ANM’s Managed Services organization. This individual serves as the first level of escalation for all priority incidents involving routing, switching, wireless, security, and SD-WAN infrastructure, and provides guidance to Service Desk team members. This position requires a blend of technical competence in enterprise networking technologies, outstanding customer support, excellent communication skills, and close collaboration with other teams across the Managed Services organization. The engineer will leverage managed services tools and processes to deliver proactive, reactive, and preventative services, serving as a trusted advisor who understands our customers’ environments and works as an extension of their IT Operations team.\nWhat You Will Do\nProvide diagnostic and restoration efforts for all priority incidents involving network infrastructure, as well as provide root cause analysis and publish Root Cause Analysis documents.\nAct as a mentor to Service Desk team members providing technical assistance and guidance on networking technologies.\nClearly and consistently communicate with client IT departments and ANM technical teams about the status and progress on issues.\nGenerate and implement clear and consistent documentation of client environments.\nPerform analysis and diagnosis of network infrastructure problems including routing, switching, wireless, security, and SD-WAN.\nEvaluate client environments for optimization and improvement opportunities.\nFollow and develop documentation and SOPs for project deliverables and support procedures.\nSupport new client onboarding efforts including environment baselining, documentation, and monitoring setup.\nParticipate in project activities on an as-needed basis.\nParticipate in a rotational on-call schedule for high-priority escalations.\nInvest time in continued education to learn new technologies.\nWhat We Are Looking For\nAdvanced professional-level networking certifications required (e.g., CCNP Enterprise, CCNP Data Center, CCNP Security, or vendor-specific equivalents such as Palo Alto PCNSE or F5 Certified Administrator).\nITIL Foundation (or higher) preferred.\nREQUIRED TECHNICAL COMPETENCIES\n3+ years of experience with routing and switching network technologies.\nProficiency with at least three of the following technologies for three or more years\nApplication Centric Infrastructure (ACI)\nIdentity Services Engine (ISE)\nCisco SD-Access\nCisco SD-WAN\nMeraki MX, MS, MR and SD-WAN\nFirepower Management Console (FMC) and managed devices (Firepower Threat Defense - FTD)\nPublic cloud infrastructure (AWS or Azure)\nDigital Network Architecture / Catalyst Center (DNAC)\nPalo Alto Firewalls and Panorama, including Prisma Access and Prisma SD-WAN\nWireless networks and Wireless LAN Controllers\nLoad Balancing platforms (F5, A10, Kemp, NetScaler)\nPREFERRED TECHNICAL COMPETENCIES\nExperience with automation and programmability tools such as Python, Ansible, or Terraform for network configuration and orchestration.\nExperience with ServiceNow, including incident, change, and knowledge management workflows.\nExperience with monitoring tools administration (SNMP polling, SNMP trap, Syslog) and familiarity with enterprise monitoring platforms.\nExperience with API integrations and scripting/programming languages such as Python, PowerShell, or JavaScript for automation tasks.\nExperience with NSX or Cisco ACI software-defined networking in cross-domain environments.\nCONSULTING & SOFT SKILLS\nProven ability to translate technical findings into clear, business-aligned recommendations for engineers, clients, and leadership.\nDemonstrated collaboration with Client Success teams to uncover and position new services or projects.\nExcellent verbal and written communication; consistent, customer-focused follow-through.\nStrong mentoring mindset and commitment to continuous learning.\nAbility to work independently and be a self-starter.\nTravel\nTravel is occasionally required for this position. Must have a valid driver’s license and motor vehicle insurance.\nANM is an equal-opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.\nAs part of the hiring process, ANM may use tools that assist in evaluating candidate qualifications based on job-related criteria. These tools support consistency and efficiency and are used in conjunction with human review. All hiring decisions are made by Company leadership. Candidates may request additional information regarding the hiring process by contacting Human Resources.","description_format":"text","description_chars":6356,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Life insurance","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-11-04T17:38:46Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":1,"expected_fill_days":15,"reasons":["conf:2","stale_co","win:early"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/anm-client-support-engineer-iii","json_url":"https://alion.io/job/anm-client-support-engineer-iii.json","meta":{"generated_at":"2026-11-06T12:31:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22792,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2011406},"rest":"https://alion.io/mcp/rest/get_company?id=2011406"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fanm-client-support-engineer-iii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fanm-client-support-engineer-iii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fanm-client-support-engineer-iii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/anm-client-support-engineer-iii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fanm-client-support-engineer-iii"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3758260}},{"tool":"search_jobs","arguments":{"company":"anm.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3758260},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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