{"id":1960520,"url":"https://alion.io/job/anm-sr-client-success-manager","title":"Sr. Client Success Manager","company":{"id":2011406,"name":"ANM","domain":"anm.com","url":"https://alion.io/company/anm-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":79,"open_postings":6,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phoenix, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":120000,"max":130000,"currency":"USD","period":"year","gross":null,"usd_annual":130000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Salesforce","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-06T13:35:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-12T07:01:00Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"ANM is seeking a Senior Client Success Manager to join our exceptional team.\nWho We Are:\nANM is a leading IT solutions provider helping organizations secure, connect, and transform their technology environments. For more than 30 years, ANM has partnered with clients to design, procure, deploy, and manage solutions across networking, cloud, cybersecurity, data center, and modern workplace technologies.\nBuilt on deep engineering expertise and trusted partnerships, ANM delivers practical solutions that reduce risk, simplify operations, and support long-term growth. From consulting and architecture to implementation, managed services, and lifecycle support, ANM helps clients move forward with confidence and stay prepared for what’s next.\nBenefits and Compensation:\nANM offers a comprehensive benefits package including:\nMedical, Dental and Vision Insurance\nLife Insurance; Short-Term and Long-Term Disability \n401(k) Retirement Plan\nPaid Time Off\nFlexible Spending Account\nEmployee Recognition Rewards\nCareer training geared toward professional growth\nThe anticipated base salary range for this position is:\n$120,000 - $130,000 annually \nActual compensation may vary based on experience, qualifications and geographic location. \n[Bonus] or [Commission] eligibility may apply for this role. Details will be discussed during the hiring process.\nThe Role\nANM Managed Services supports, manages, reports, and monitors our clients' production environment(s), leveraging our experience, technical knowledge, and ITIL expertise. Our team is responsible for providing proactive, reactive, preventative services, as well as serving as trusted advisors who understand our clients' environments while working as an extension of their IT Operations team.\nThe Client Success Manager (CSM) is a customer-facing, strategic position, responsible for the retention and growth of client accounts, driven by exceptional client experience. Serving as the client’s trusted advisor, the CSM helps align ANM Managed Services with the client’s business goals, priorities, and future initiatives. The CSM also collaborates with internal teams and departments to enhance the overall delivery of our Managed Services offerings.\nWhat You Will Do\nSupport Managed Services client relationships:Develop trust and a healthy relationship with your clients and serve as one of the main points of contact within the business. \nEnsure the delivered services align with the client’s business goals and requirements. For any gaps, the CSM will work with the internal teams to bridge those gaps. \nProvide regular updates to clients and develop open, effective communication paths; that facilitate excellent client service and business development opportunities. \nAssist in driving internal initiatives to the client - tools usage, survey responses, etc.\nManage clients’ health and create corrective steps as needed.\n\nBe the client’s trusted advocate & build trust:Serve as the client’s advocate by building trust and transparency with clients. \nDemonstrate excellent client services by acting as an escalation resource, understanding client problems, collecting client feedback and driving continuous improvement.\nDemonstrating problem-solving capabilities as it relates to satisfaction, remaining respectful and understanding during escalations, and coordinating with internal ANM teams to ensure customer success. \nCreate and present business reviews with the client to align services with the client’s goals and ensure they’re aligned with expectations. \n\nCoordinate service delivery and expansion:Coordinate with solutions architects and account managers to identify opportunities for expansion within client accounts. Work with account managers on renewals and escalate contracts to leadership before they expire. Assist with scoping new opportunities and proposals. \nManage the client life cycle, assist with client true-ups and the onboarding / offboarding of services. \nAssist with monitoring KPI’s and delivering against Managed Services Service Level Agreements. \n\nInternal Operations: Assist with the maintenance of client documentation utilizing company tools and processes while assuming the role of account expert as it relates to Managed Services and potential client needs. \nManage High-Priority Incident Management\n\nWhat We Are Looking For\nRequired:\nBachelor’s degree or equivalent work experience\n5+ years of experience in client-facing roles\nSelf-starter with ability to build relationships, manage customer satisfaction, and implement internal changes\nExperience working as a service provider delivering technology services\nExcellent verbal and written communication skills\nAbility to work collaboratively as part of a team\nAbility to work independently with minimal direction\nProject management experience; strong analytical skills including use of Excel and PowerPoint, and the ability to manipulate and analyze data.\nStrong presentation skills a must; development and presentation of content\nAbility to manage multiple sites, people and projects simultaneously while meeting deadlines is necessary.\nKnowledge of IT services, products, and IT consulting\nStrong interpersonal and organizational skills with a high attention to detail and sense of urgency\nPreferred:\n5+ years in a customer facing role\nBackground in IT service and product delivery\nIT Managed Services experience\nExpert level skills utilizing managed services toolsets and knowledge worker applications / productivity tools such as; ServiceNow, Salesforce, and ScienceLogic\n\nTravel\nTravel is occasionally required for this position. Must have a valid driver’s license and motor vehicle insurance.\nThis position is open until filled; applications will be reviewed on an ongoing basis.\nANM is an equal-opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.\nAs part of the hiring process, ANM may use tools that assist in evaluating candidate qualifications based on job-related criteria. These tools support consistency and efficiency and are used in conjunction with human review. All hiring decisions are made by Company leadership. Candidates may request additional information regarding the hiring process by contacting Human Resources.","description_format":"text","description_chars":6647,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Network Security","Internet Service Providers"],"lifecycle":[{"event":"open","at":"2026-10-06T15:06:57Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":29,"reasons":["conf:5","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":130000,"is_top_pay":true},"html_url":"https://alion.io/job/anm-sr-client-success-manager","json_url":"https://alion.io/job/anm-sr-client-success-manager.json","meta":{"generated_at":"2026-10-12T09:17:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14063,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2011406},"rest":"https://alion.io/mcp/rest/get_company?id=2011406"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fanm-sr-client-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fanm-sr-client-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fanm-sr-client-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/anm-sr-client-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fanm-sr-client-success-manager"}]}