CPS Service Supervisor - Thermal Imaging

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

CPS Service Supervisor

Flex intends to spin off its Cloud and Power Infrastructure segment into a new, independent publicly traded company, which we’re calling SpinCo, until the name is unveiled. The spin is planned for Q1 2027. If the intended spin occurs, this role will support SpinCo, which will focus on critical digital infrastructure, delivering end-to-end power and thermal management solutions for AI data centers and other mission-critical applications.

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a CPS Service Supervisor located in Hemel Hempstead.

What a typical day looks like:

• Supervise and support a team of Service Engineers, providing technical leadership, coaching, and day-to-day guidance.
• Carry out live and isolated maintenance activities on LV Switchgear to ensure optimum performance and reliability.
• Perform Thermal Imaging inspections, Secondary Injection Testing, and Circuit Breaker servicing activities.
• Conduct site surveys, equipment modifications, and remedial works to support customer requirements.
• Lead the delivery, installation, testing, interconnection, and commissioning of LV Switchgear systems.
• Ensure all maintenance, repair, installation, and commissioning activities are completed safely, efficiently, and in line with company standards.
• Promote a strong health and safety culture, ensuring compliance with company procedures, industry regulations, and approved method statements.
• Maintain accurate service records, technical reports, and documentation using company systems.
• Build strong relationships with customers, suppliers, and internal teams to ensure exceptional service delivery.
• Travel to customer sites across the London area and occasionally throughout the UK and internationally to support project and service activities.

The experience we're looking to add to our team:

• City & Guilds Level 3 Electrical Installation qualification (or equivalent) is required.
• Proven experience working with LV Switchgear or similar Critical Power equipment is highly advantageous.
• Experience carrying out Thermography/Thermal Imaging inspections.
• Strong electrical fault-finding, maintenance, installation, and commissioning skills.
• Previous experience leading, mentoring, or supervising field-based engineering teams.
• Excellent understanding of health and safety requirements and safe systems of work within an electrical environment.
• Ability to read and follow technical documentation, method statements, and service procedures.
• Strong communication and customer-facing skills with the ability to build trusted relationships with clients and stakeholders.
• Self-motivated, conscientious, and highly organized with strong attention to detail.
• Ability to work independently, prioritize tasks, and perform effectively in a fast-paced environment.
• Full UK Driving Licence is required.
• Level 1 Thermography qualification and a current ESC Card would be advantageous.

What you’ll receive for the great work you provide:

• An environment where you will feel fulfilled by your work, valued for your contribution, and celebrated for your success;
• A competitive salary and benefits package which includes:
  • A merit-based annual pay review
  • Enhanced annual leave
  • Employee recognition scheme and long service awards
  • Referral bonus
  • Volunteer days
  • Group Life Insurance, including a death in service payment and access to a virtual GP service 24/7 365 days a year
  • Sick pay scheme
  • Cycle to Work scheme
  • Enhanced maternity/paternity leave

• Flexible/Remote/Hybrid Work based on your Job Function
• Travel opportunities (role dependent)
• Support in your well-being by access to
  • Employee Assistance Programme offering free access to qualified counsellors and expert advice
  • On-site trained Mental Health First Aiders
• Access to various discount programs (including food, activities, gym memberships etc.)

At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always.

Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in your career growth and join our purpose - to make great products that create value and improve people’s lives.

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Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [email protected] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).