{"id":1740261,"url":"https://alion.io/job/anova-customer-success-representative","title":"Customer Success Representative","company":{"id":669765,"name":"ANOVA","domain":"anova.com","url":"https://alion.io/company/anova","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Coimbra, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17500,"max_usd":48000,"period":"year","method":"role_country_seniority_unknown","sample_n":12},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-05T21:51:15Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Make a measurable and mission-critical impact.\nBring your unique talents and experience to a leading company in Industrial IoT (IIoT) solutions. Grow your passion into a rewarding profession by joining a dynamic and expanding organization. You’llplay a vital role that supports your success and helps drive safe, efficient, and reliable operations across industries worldwide. Anova offers opportunities that empower you to:\nInnovate with cutting-edgeIIoTtechnology\nBe part of a global, mission-driven team\nGrow your skills through hands-on experience and development\nMake a measurable impact across industries worldwide\nJoin us as a Customer Success Representativeon the Customer Successteam, and help shape the future of safer, more efficient, and more reliable operations across the globe.Start your journey with Anova today!\nJob Duties and Responsibilities:\nBe the customer's main point of contact with the organization\nIdentifyand respond to customer needs, ensuring successful relationships\nAssistthe customer with Anova's hardware and software products\nAssume,resolveandmonitorcustomer interference within agreed SLAs\nSupport customers in integrating our products into applications\nBuild strong relationships with customers, promoting renewal, increasedsalesor new projects\nProvide training and technical knowledge to customers\nEnsure that customer data is valid and that your services are operational\nManage installation and maintenance projects\nidentifybugs or software improvements thatbenefitcustomers\nProactively alert to the existence of problems and propose innovative solutions to resolve them\nProvide product and service reports from assigned accounts\nSchedule:\nThis position has regular hours of Monday through Friday 1PM to 10PM Portugal time\nWhatyou’llneed to succeed:\nMinimumRequirements-\nEnglish Language - advanced level (oral and written)\nComputer skills (Microsoft Office)\nPreferred Qualifications-\nSecondary education equivalent to level IV of the National Qualifications Framework\nexperience in Technical Support, CustomerSupportor similar functions\nGerman, Italian and/or Spanishfluency\nKnowledge of CRM and ERP systems\nABOUT ANOVA\nWe are very proudly “one” Anova - built by integrating the best in IIoT technology and expertise. Anova monitors more than 1,250,000 assets across nearly 80 countries for over 2000 clients, from family businesses to the largest LPG, Industrial Gases, and chemicals companies in the world. Our scale is global. Our service is local. We partner directly with customers, taking a holistic approach and delivering tailored solutions that drive innovation and improvement and make our world safer, more efficient, and reliable.\nWe believe that rewarding work should reward you. As part of Anova, your work, integrity, and commitment are rewarded through competitive compensation and reward strategies, through sincere appreciation, and through opportunities for growth and advancement. We put people first by providing benefits that support your life and well-being, from health and finance to recognition and reward, and so much more - we've got you covered.\nIf this sounds like a fit for you, apply to join Anova in connecting the industrial world - for better.\nFor more information about how Anova is transforming the Industrial IOT industry, visit us at Anova.com.","description_format":"text","description_chars":3322,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Italian","level":"All levels","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IoT Platforms & Solutions","Industrial IoT (IIoT)"],"lifecycle":[{"event":"open","at":"2026-10-03T02:59:24Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":29,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-05T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/anova-customer-success-representative","json_url":"https://alion.io/job/anova-customer-success-representative.json","meta":{"generated_at":"2026-10-06T00:05:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":48,"day_limit":5000,"remaining_today":4952,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":669765},"rest":"https://alion.io/mcp/rest/get_company?id=669765"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fanova-customer-success-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fanova-customer-success-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fanova-customer-success-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/anova-customer-success-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fanova-customer-success-representative"}]}