{"id":3269648,"url":"https://alion.io/job/anovia-dex-nexthink-support-engineer","title":"DEX-Nexthink Support Engineer","company":{"id":4416940,"name":"Anovia","domain":"anovia.com","url":"https://alion.io/company/anovia","size_band":"51-200","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Self-Healing","optional":false},{"name":"Service Desk","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-26T09:58:10Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-28T00:06:03Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Anovia (formerly Innovatia Technical Services) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 200 professional experts across the globe, we service some of the world’s most successful Fortune 500 and Fortune 1000 companies.\nAbout the role:\nThe DEX Support Engineer is responsible for monitoring, analyzing, and improving the digital employee experience using the Nexthink platform. This role proactively identifies endpoint, application, network, and user experience issues, develops automations and remediation workflows, and drives continuous service improvement to reduce incidents and improve employee productivity.\nKey Responsibilities\nDigital Experience Monitoring\nMonitor endpoint health, device performance, application stability, and user experience metrics using Nexthink.\nAnalyze DEX scores and identify trends impacting employee productivity.\nTrack performance indicators such as boot times, login duration, crashes, freezes, Wi-Fi quality, and application performance.\nProactive Incident Management\nDetect emerging issues before users report them.\nPerform root cause analysis on recurring endpoint and application problems.\nDevelop corrective action plans to reduce recurring incidents and service desk volume.\nAutomation & Self-Healing\nDesign and maintain Nexthink workflows, remote actions, and automated remediation processes.\nImplement self-healing solutions for common endpoint issues such as:VPN connectivity problems\nApplication crashes\nDevice performance degradation\nDisk space issues\nWindows patch failures\nIntune/SCCM compliance issues\n\nUser Experience Improvement\nConduct sentiment analysis and gather employee feedback through Nexthink campaigns.\nPartner with service owners to improve employee experience and productivity.\nRecommend improvements based on analytics and operational data.\nBenefits at Anovia:\nComprehensive Health Insurance policy\nEmployee Wellness Program with focus on mental health\nRobust reward and recognition programs\nCompany incentive programs offered\nAttractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off\nAmple growth and learning opportunities\nRemote work opportunities\nFocus on work/life balance\nImmigration Program supporting immigration to Canada for eligible employees\nWe thank all candidates for their interest, however, only those selected for an interview will be contacted.\nAnovia is an equal opportunity employer and may use Artificial Intelligence tools to assist in reviewing and processing candidate applications.","description_format":"text","description_chars":2796,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["DeFi","Crypto Exchanges","IT Outsourcing & Dedicated Teams","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-26T10:59:19Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring 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