{"id":2606535,"url":"https://alion.io/job/anovia-help-desk-engineer","title":"Help Desk Engineer","company":{"id":4416940,"name":"Anovia","domain":"anovia.com","url":"https://alion.io/company/anovia","size_band":"51-200","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":6000,"max_usd":17000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":957},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"BeyondTrust","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-09T13:42:03Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-15T17:04:10Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Anovia is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 200 professional experts across the globe, we service some of the worlds’ most successful Fortune 500 and Fortune 1000 companies.\nResponsibilities\nVoice Support & Email technical Support to ensure closure as per ITIL Incident Management process\nFollow-up/ update ticket for every call to ensure timely closure\nCall ownership, drive to resolution and communication with customer\nPerform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey\nTelephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers\nProactive monitoring & Perform documented Escalation process\nTroubleshooting on Application Support (Off Shelf or Customized)\nMFDs Troubleshooting on Printers &\nTroubleshooting on VPN software and Collaboration tools\nTroubleshooting on Password Reset tools and Remote-Control tools\nTroubleshooting of MS Windows & Office, Desktops, Laptops, iPad Peripherals and Networking\nTroubleshooting Application and Workplace IT & Communications & Collaboration Support (including IP Telephony)\nInteraction with internal and external stakeholders\nKeep Users regularly updated with Alerts advising of any new or changed information\nBe willing to take on additional responsibilities and learning opportunities as they come up\nQualifications\nWindows & Macintosh Operating systems Troubleshooting\nExperience with Active Directory, Azure, Office365, VPN, MFA, RDP\nExperience with remote tools - LMI and BeyondTrust\nExperience with ServiceNow\nHands on experience in troubleshooting Printers and Multi-Function Devices (MFD)\n2+ years of technical support experience with an IT Service Desk or Application Support\nExcellent customer management and service skills; interpersonal skills; analytical and problem-solving skills\nExcellent written, oral and verbal communication skills in English\nBenefits at Anovia\nComprehensive Health Insurance policy\nEmployee Wellness Program with focus on mental health\nRobust reward and recognition programs\nCompany incentive programs offered\nAttractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off\nAmple growth and learning opportunities\nRemote work opportunities\nFocus on work/life balance\nImmigration Program supporting immigration to Canada for eligible employees\nWe thank all candidates for their interest, however, only those selected for an interview will be contacted.\n\nAnovia is an equal opportunity employer and may use Artificial Intelligence tools to assist in reviewing and processing candidate applications.","description_format":"text","description_chars":2930,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T09:53:12Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":31,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-10-15T17:35:39Z"},"pay":null,"html_url":"https://alion.io/job/anovia-help-desk-engineer","json_url":"https://alion.io/job/anovia-help-desk-engineer.json","meta":{"generated_at":"2026-10-15T17:35:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26655,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4416940},"rest":"https://alion.io/mcp/rest/get_company?id=4416940"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fanovia-help-desk-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fanovia-help-desk-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fanovia-help-desk-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/anovia-help-desk-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fanovia-help-desk-engineer"}]}