{"id":849672,"url":"https://alion.io/job/ansa-customer-success-manager","title":"Customer Success Manager","company":{"id":669895,"name":"Ansa Antonishen","domain":"ansa.io","url":"https://alion.io/company/ansa-4","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2025-09-18T17:55:39Z","employer_posted_date":"2025-09-18","last_verified_at":"2026-11-03T20:19:10Z","board_verified":true,"closed_at":null,"days_open":411,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":410},"description":"It’s time that payments work for merchants, not the other way around. Ansa is building a branded wallet solution to increase customer retention and unlock new growth opportunities.\nAnsa helps innovative and growing companies by providing an enterprise-grade, white-label stored value wallet platform paired with incentive tooling. Our platform enables our customers to turn stored value and loyalty programs into a powerful growth engine that increases customer retention, drives repeat purchases, and boosts margins, all without the cost and complexity of building it in-house.\nWe’re growing the team and looking for a high-octane, high-EQ individual to own customer success. This role drives cross-functional internal efforts and helps our customers grow on Ansa’s platform. We take the title of this role seriously: helping ensure each of Ansa’s customers is successful, and pave the way for future successful customers. You’ll play a pivotal role in the product feedback loop, data analytics, defining what success looks like for our customers, and building long-term relationships.\n About You\nBased in the SF Bay Area (or willing to relocate). You thrive in collaborative, creative environments working closely in person with a tight knit team.\nEnergized by building and growing relationships with customers, navigating organizations, and understanding their stakeholders.\nCreative problem solver, you will have a lot of ownership in defining and driving what customer success means at Ansa. You’re excited by the green space to creatively drive revenue-generating outcomes.\nExperience in product or triaging product-feedback loops with users, a passion in digging for the “why” behind a feature request to better understand the problem and help design an impactful solution.\nAgile task prioritization, applying a bias for simplicity and preference for the achievable. You have a never-not-my-job attitude.\nScrappy and resourceful. You can adapt to fast-paced, constantly shifting environments. You’re excited to learn new things, experiment, and grow within this role.\nHave excellent communication and interpersonal skills, with the ability to influence and negotiate effectively with internal and external stakeholders across functions.\nHave an analytical mindset and use data as a tool for storytelling. You’ll synthesize data for insights to optimize our strategies.\n Nice to haves\nSolid understanding of payments technology - payment acquiring, processing, and schemes; mobile, online, and offline payment platforms, models, and flows.\nDemonstrated success in driving customer growth and retention programs with contribution across teams - e.g. engineering, risk, legal, finance, business development.\nExperience working closely with or driving product initiatives, keeping internal stakeholders in the loop, and defining measures of success.\n What will you be doing?\nYou will be responsible for ensuring the success of our existing customers, owning new initiatives, driving actionable data insights, and growing relationships. You will operate across internal stakeholders to deeply understand our product and play a pivotal role in the product feedback loop based on customer feedback and demand.\nYou will work closely with our CEO to define success metrics for our customers and advocate for our customers across internal teams. This includes:\nBuild strong relationships with our customers.\nDeeply understand their business, goals, and implementation with Ansa.\nProactively drive initiatives to improve the adoption and success of our customers.\nAct as product owner, especially for customer initiated products.\nAdvocate for customer needs to product and engineering.\nHelp shape product roadmap by identifying patterns and opportunities in our offering.\nManage weekly and monthly data analysis and reporting for Ansa customers.\nBuild a foundation for scalable, ongoing customer success.\n Our Culture\nWe’re a small team with a big mission. That means we have to hold ourselves to a high bar, by design. With limited resources and high ambition, excellence in quality, communication, and ownership, ambition isn’t optional - it’s how we move forward.\nOwnership - if you see it, you take it. We don’t wait to be told.\nNosiness - curiosity across boundaries, asking questions, stepping beyond scope to solve problems.\nHigh agency - proactive and self-directed. You move the work, not the other way around.\nAccountability - we do what we say, and communicate proactively.\nRelentless drive - we work with focused intensity and follow through, even when it’s hard.\nThoughtful execution - shipping work that’s not just fast, but intentional. Think about how decisions today will affect us down the road.\nPride in your craft - we sweat the details and take our work personally, because it reflects who we are.\n Kindness and trust - we give each other respect, empathy, and the benefit of the doubt. We assume good intent and act like teammates.","description_format":"text","description_chars":4949,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["IT Consulting & Digital Transformation","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-09-13T02:51:41Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.178,"p_room":0.28,"age_days":410,"expected_fill_days":30,"reasons":["conf:4","win:tail","crowd:"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/ansa-customer-success-manager","json_url":"https://alion.io/job/ansa-customer-success-manager.json","meta":{"generated_at":"2026-11-04T01:35:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2414,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":669895},"rest":"https://alion.io/mcp/rest/get_company?id=669895"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fansa-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fansa-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fansa-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ansa-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fansa-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":849672}},{"tool":"search_jobs","arguments":{"company":"ansa.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":849672},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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