{"id":1975079,"url":"https://alion.io/job/ansam-technicien-support-n2","title":"Technicien Support N2","company":{"id":2397112,"name":"ANSAM","domain":"ansam.ch","url":"https://alion.io/company/ansam-ch","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Geneva, Switzerland"],"countries":["CH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"PowerShell","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-27T08:49:08Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-11T17:52:30Z","board_verified":true,"closed_at":null,"days_open":45,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":45},"description":"À propos\nLe Groupe ANSAM, créé en 2020, est un leader des services informatiques en Suisse romande. Avec 7 bureaux et plus de 200 collaborateurs·rices, ANSAM travaille à créer une valeur ajoutée forte pour nos clients en répondant à l’ensemble de leurs besoins IT : conseil, projets, cybersécurité, opérations, recrutement, et intelligence artificielle.\nVos activités :\nAssurer le support informatique N2 auprès de clients VIP\n\nDiagnostiquer et résoudre les incidents techniques et assurer les escalades N3\n\nAccompagner des utilisateurs exigeants\n\nAssurer le suivi des tickets dans le respect des SLA et procédures ITIL\n\nCollaborer avec les équipes internes et partenaires techniques\n\nContribuer à la documentation et à l’amélioration continue du support\n\nPrincipales qualifications souhaitées :\nCFC Informatique ou équivalent\n\nExpérience en support N2 et expérience dans le secteur bancaire/financier/Horloger\n\nExpérience VIP / C-Level appréciée\n\nBonne maîtrise de Windows, Microsoft 365 et macOS\n\nExpérience sur le scripting PowerShell\n\nConnaissances Active Directory / Entra ID\n\nSens du service, rigueur, autonomie et capacité à gérer les priorités\n\nFrançais courant et anglais B2 minimum\n\nNotre vision\nChez ANSAM, nous plaçons l’humain, l’entrepreneuriat et la durabilité au cœur de notre culture d’entreprise.\nNotre mission : accompagner les entreprises romandes dans leur digitalisation à travers une informatique à valeur ajoutée innovante, durable et responsable.\nLe mot ANSAM, qui signifie ensemble, reflète notre manière de travailler : en co-création, avec nos équipes comme avec nos clients.\nNos modes de collaboration sont adaptés aux besoins de notre époque :\nChaque collaborateur·rice bénéficie de formations continues, d’un environnement moderne et ergonomique dans nos sept bureaux autour de l’arc lémanique (Genève, Lausanne, Nyon, Vevey, Sion, Fribourg, Delémont), et de réelles perspectives d’évolution au sein du groupe.\nNos valeurs\nChez ANSAM, nos valeurs guident nos relations et notre manière de collaborer au quotidien. Ainsi, si vous nous rejoignez, c’est que vous partagez ces valeurs :\nEntrepreneuriat : Être créatif·ve et ambitieux·euse, innover, évoluer, apprendre en continu, prendre et assumer ses responsabilités, savoir se remettre en question et s’engager pleinement pour l’entreprise.\n\nSolidarité : Être attentif·ve aux autres, aider, faire vivre l’esprit d’équipe et communiquer ouvertement pour créer un environnement harmonieux, solidaire et bienveillant.\n\nIntégrité : Agir avec éthique et honnêteté, faire preuve de transparence, respecter les autres et la diversité, et appliquer le principe d’équité pour construire un climat de confiance.\n\nQualité : Avoir le sens du service, être compétent·e et fiable, tenir ses engagements et viser l’excellence pour garantir un haut niveau de satisfaction et de performance.","description_format":"text","description_chars":2854,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Security","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-06T20:59:51Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.51,"p_room":0.35,"age_days":43,"expected_fill_days":21,"reasons":["conf:14","velocity","win:tail"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/ansam-technicien-support-n2","json_url":"https://alion.io/job/ansam-technicien-support-n2.json","meta":{"generated_at":"2026-10-12T06:52:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11057,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2397112},"rest":"https://alion.io/mcp/rest/get_company?id=2397112"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fansam-technicien-support-n2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fansam-technicien-support-n2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fansam-technicien-support-n2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ansam-technicien-support-n2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fansam-technicien-support-n2"}]}