{"id":1151832,"url":"https://alion.io/job/anschutz-entertainment-group-galaxy-park-guest-service-representative-part-time","title":"Galaxy Park, Guest Service Representative (Part-Time)","company":{"id":5598,"name":"Anschutz Entertainment Group","domain":"aegworldwide.com","url":"https://alion.io/company/aegworldwide","size_band":"501-1000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":76,"open_postings":37,"ghost_share":0,"stale_share":0.946,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Carson, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":54000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":51},"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-23T17:49:22Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T17:18:37Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Company Information\n For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.\nOur business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.\nIf you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!\nJob Summary\n\nThe Galaxy Park, Guest Services Representative is responsible for providing an excellent guest experience for all guests at Galaxy Park. The incumbent monitors entry to the venue and provides programming and facility information, handles guest inquiries, and helps in receiving and collecting payments. \nEssential Functions:\nProvide excellent customer service by welcoming guest to the venue, being knowledgeable of venue layout, programs, and policies.\nAct as the first point of contact for guest inquiries and client issues over the phone, in person and via email. Escalating to supervisor when necessary.\nProcess POS transactions including selling of merchandise and beverages. Additionally, assists Program Coordinator in registering customers for programs, booking field rentals, booking birthday parties etc.\nKnowledge of all facility protocols to help ensure guests are safely following protocols while inside the facility. Reporting any injury or unsafe area to supervisor\nAbility to help setup or breakdown all equipment as necessary (areas to include but are not limited to Futsal Courts, Pickleball Courts, Padel Courts, Event Spaces & Common Areas). \nRequired Qualifications:\nA minimum education level of: High School Diploma or its equivalency.\nA minimum of 1-2 years of related work experience.\nAbility to operate basic office equipment and have working knowledge of computer operations including but not limited to MS Office and other business systems.\nMust be able to stand consistently for a minimum of 6 hours and withstand various weather elements such as high temperatures, cold, wind and rain. \nMust be able to work evenings and are required to be available to work weekends and holidays.\nExcellent customer service skills.\nAbility to lift, push, pull up to 50 lbs.\nPayscale: $20.48\nBonus:This position is not eligible for a bonus under the current bonus plan requirements.\nBenefits:his position may be eligible for benefits (ACA qualification).\nAEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.\nAEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.\nEmployer does not offer work visa sponsorship for this position.","description_format":"text","description_chars":3839,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Events & Ticketing","Ticketing","Venues"],"lifecycle":[{"event":"open","at":"2026-09-23T18:07:25Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":49,"reasons":["conf:0","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/anschutz-entertainment-group-galaxy-park-guest-service-representative-part-time","json_url":"https://alion.io/job/anschutz-entertainment-group-galaxy-park-guest-service-representative-part-time.json","meta":{"generated_at":"2026-09-24T19:34:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}