{"id":2946990,"url":"https://alion.io/job/anserve-account-manager-2","title":"Account Manager","company":{"id":4420174,"name":"Anserve","domain":"anserve.com","url":"https://alion.io/company/anserve","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Butler, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":45000,"max":55000,"currency":"USD","period":"year","gross":null,"usd_annual":55000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false}],"status":"live","first_seen_at":"2026-10-20T18:55:49Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-24T20:28:09Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"ABOUT ANSERVE:\nAnserve Inc. is a 24x7 HIPAA-compliant Call Center operating in a $30B industry. We are proud to have been recognized as a Top Ten company among our competition. From small startups to household brand names, Anserve Inc. has provided its professional range of answering services to a diverse business community since 1969. Anserve has always been a family business. We own and maintain a 12,000 square foot building with a staff of over 100 employees.\nCOMPENSATION AND BENEFITS:\nWe believe that our employees and our culture are the foundation of the work that we do.\nThe base compensation range is $45k-55k per year.\n401k with up to 4% Employer match \nHealth Premium covered generously\nDental, Vision, Accident, Critical Illness.\nGenerous PTO package\nTuition Reimbursement\nReferral Bonus\nProfessional Training Environment\nWork with an Award-Winning Team\nFlexible Working Conditions\nA Family-Owned Company\nAdvancement Opportunities\nManager Development Programs\nMonthly Rewards/ Incentives\nBiannual Industry Rewards\nJOB PURPOSE:\nThe Account Manager must be comfortable interfacing with clients through all virtual settings, phone, and in-person, as well as preparing for, and attending in-person client meetings, events, and trade shows. Customer Service is paramount as the Account Manager is client-facing and responsible for concise, collective communication, ensuring the client is properly heard and informed. The person in this role collaborates with inter-departmental peers and reports to the Senior Client Success Manager. This position is hybrid; it requires 3 days per week in office for candidates located within 30 miles from our Butler NJ office location. This position occasionally includes on-site client meetings, trade shows, or any other in-person interactions as needed.\nDUTIES/RESPONSIBILITIES:\nAccount Management:\nMaintain the highest level of customer relationships, proactively finding opportunities for growth and providing expertise & guidance to all clients. \nProactively contact existing customers. Comfortable with being assigned as a point of contact for a set of clients. \nUpon set goals, the Account Manager will initiate contact with clients by any means necessary for myriads of objectives, included but not limited to regular check-ins, requests to update information, reviews, etc. \nReview/update all customer account information in the Anserve Operations system and CRM system; inform clients about features they may not be aware of. \nBe able to create, use, and explain Anserve reports to internal departments and external stakeholders. \nIdentify opportunities to grow business from our existing account base (overflow, appointment services, inbound text/email) and work with the Senior Client Success Manager on the next steps. \nAttend client meetings, virtually or in person, where needed. \nCommunicate well and work closely with other departments and senior management to maintain a professional environment for colleagues and clients. \nAssist with creating sales presentations and any related internal and external marketing projects. \nPerforms other duties as assigned\nREQUIRED SKILLS/ABILITIES:\nAdhere to Anserve’s core values: accountability, customer first, integrity, foster positive environment, team player\nPossess the natural ability to build and sustain relationships.\nComfortable on the phone, detail-oriented, and able to document well.\nOptimistic and creative in “getting the job done” when times are difficult.\nVery organized, motivated, and results-driven.\nAccountable, articulate, and confident.\nDisciplined in a remote or office environment.\nEnjoy learning and drive for continuous self-improvement.\nWork both collaboratively and autonomously.\nA basic understanding of the healthcare industry is a plus.\nExcellent oral, written, and analytical skills.\nEDUCATION AND EXPERIENCE:\nAt least 3 years of customer service and/or account management experience. \nBachelor's degree preferred.\nWorking knowledge of Microsoft Products, CRM, able to learn/ pick up other tangent systems.\nSUPERVISORY REQUIREMENTS:\nNone\nTRAVEL REQUIREMENTS:\nThis position requires some travel (trade shows, in-person client meetings, etc.).\nADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.","description_format":"text","description_chars":4595,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Identity Management","Loyalty Programs"],"lifecycle":[{"event":"open","at":"2026-10-20T18:55:49Z"}],"visa":[],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":3,"expected_fill_days":31,"reasons":["conf:1","urgency","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":55000,"is_top_pay":false},"html_url":"https://alion.io/job/anserve-account-manager-2","json_url":"https://alion.io/job/anserve-account-manager-2.json","meta":{"generated_at":"2026-10-24T22:03:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32295,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4420174},"rest":"https://alion.io/mcp/rest/get_company?id=4420174"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fanserve-account-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fanserve-account-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fanserve-account-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/anserve-account-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fanserve-account-manager-2"}]}