{"id":3048575,"url":"https://alion.io/job/ansira-sr-specialist-client-delivery-incent","title":"Sr. Specialist, Client Delivery - Incent","company":{"id":2000762,"name":"Ansira","domain":"ansira.com","url":"https://alion.io/company/ansira-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United 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administration and customer service.This role is critical to our global client and customer success and each individual must be focused on serving as a brand ambassador, collaborating with internal and external team members, controlling quality, identification of potential risk and issues, being the voice of the customer, and providing excellent customer service.\nDuties/Responsibilities:\nWork with a wide range of clients and customers (primarily via phone, chat, and email)to understand their marketing needsand resolve escalations independently\n\nMaintain accurateprofile and communication records with proactive reporting tied to support and actions provided\n\nCoach customers and advertising partners in creating and submittingbrand-enhancing content and program-abiding documentation\n\nReviewmarketing materials submittedby customers against an established set of guidelines and brand standards to determineeligible cost for reimbursement\n\nWork with customers to increase participation, engagement rates, and content performance on all applicable platforms\n\nLead partnershipsby serving as a liaisonwith internal teams\n\nCollaborate with team\n\nParticipate in idea-sharing and brainstorming sessions\n\nProvide ongoing feedback, both internally as well as proactively communicating status and recommendations to customers\n\nTroubleshoot issues with website functionality and work with IT to resolve\n\nPerform monthly release testing and enhancement quality assurance\n\nPerform quality control checks on own work (self-QC) and take accountability for individual quality and productivity\n\nPerform quality control checks at the pre-payment level to ensure accuracy and compliance with program guidelines\n\nSupport in mentoringand trainingpeers to increase program and platform knowledge and to improve quality\n\nAble to flex up or down in job responsibilities when needed\n\nQualifications:\nBachelor’s degree in a business, communication, journalism, marketing, or related field\n\n1+ years of agency or related experience\n\nSome remote-work experience preferred and demonstratedability to work independently\n\nProven technical competence including experience with Microsoft Word, Excel, Outlook, and social publishing platforms\n\nMultimedia digital knowledge preferred\n\nExperience working with collaborative teams in a fast-paced environment\n\nUnderstanding of industry trends and a passion for technological innovation& client service\n\nExceptional client and customer serviceskills\n\nStrong attention to detail and excellent time management\n\nStrong verbal and written communication skills\n\nA natural curiosity and eager desire to 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