{"id":4145788,"url":"https://alion.io/job/ansira-sr-specialist-training-operations","title":"Sr. Specialist, Training & Operations","company":{"id":2000762,"name":"Ansira","domain":"ansira.com","url":"https://alion.io/company/ansira-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India","Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-12T07:01:08Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T07:01:08Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Sr. Specialist, Training & Operations strengthens team readiness and consistent process execution across Global Services Centers of Excellence (COEs). The primary responsibilities are onboarding new team members, cross-training existing team members, and reinforcing consistent execution of established processes. The role turns program and workflow knowledge into practical learning plans, clear job aids, guided practice, and ongoing reinforcement so team members can perform their responsibilities accurately and confidently.This is a training and operational enablement role. The specialist partners with leaders and subject-matter experts across the initial assignment and, as scope expands, other COEs to identify learning needs, coordinate training, and promote consistent ways of working.\nSupervisory responsibilities\nNone. This position may mentor and coach peers but does not have direct people-management responsibilities.\nDuties and responsibilities\nCoordinate onboarding for new team members, including role-based learning plans, training schedules, reference materials, practice activities, and readiness checkpoints.\nPlan and facilitate cross-training so team members can build backup coverage and understand relevant programs, workflows, tools, and handoffs.\nReinforce consistent process execution by translating approved procedures and updates into clear guidance, demonstrations, job aids, and follow-up learning.\nPartner with managers, leads, and subject-matter experts to identify knowledge gaps, prioritize training needs, and keep learning content aligned with current processes.\nDevelop, organize, and maintain training materials, standard operating procedures, checklists, knowledge articles, and other reference resources; review them periodically for accuracy and usability.\nDeliver or coordinate live and virtual learning sessions, guided practice, and refresher training for team members across the initial assignment and, as needed, other Global Services COEs.\nCheck learner understanding through practical exercises, knowledge checks, observations, and feedback; recommend reinforcement or additional coaching when needed.\nGather feedback from learners and team leaders and use it to improve training content, sequencing, and delivery.\nTrack onboarding and cross-training progress, completion, readiness, and identified follow-up needs; provide concise status updates to the appropriate leader.\nObserve process execution and recurring questions or quality themes; surface patterns and recommend training or documentation improvements to team leadership.\nCommunicate process changes promptly and help ensure impacted team members understand and consistently apply updated guidance.\nCoordinate across teams and time zones to support an effective learning experience for a globally distributed workforce.\nPerform other related duties consistent with the role and business needs. Any direct production work should remain secondary to the role’s training and enablement priorities.\nRequired skills and abilities\nStrong facilitation, coaching, and knowledge-transfer skills, including the ability to explain complex workflows in a clear, practical way.\nExcellent written and verbal English communication skills for training, documentation, and collaboration with US-based colleagues.\nStrong organization and follow-through; able to manage multiple learning plans, schedules, materials, and deadlines.\nCareful attention to detail and a consistent approach to documenting and communicating processes.\nAbility to identify learning gaps, synthesize feedback, and recommend practical improvements.\nComfort delivering virtual training and using common collaboration and productivity tools, including Microsoft Word, Excel, PowerPoint, Outlook, and Teams.\nAbility to work independently while collaborating effectively with leaders, subject-matter experts, and learners.\nAdaptability and sound judgment when priorities or processes change.\nCommitment to confidentiality, quality, accountability, and continuous learning.\nEducation and experience\nBachelor’s degree in business, communications, education, marketing, or a related field, or equivalent relevant experience.\nFour or more years of experience in training, onboarding, operations, process enablement, client delivery, or a related field.\nDemonstrated experience creating or maintaining training materials, job aids, process documentation, or learning plans.\nExperience facilitating training or coaching adults in a team or operational environment.\nExperience in marketing, advertising, channel partner programs, or incentive-program operations is preferred.\nExperience supporting distributed or cross-functional teams is preferred.\nWork arrangement and schedule\nIndia-based position; specific office location to be confirmed.\nWillingness to work hours that provide meaningful overlap with US-based teams, based on business requirements.\nSome schedule flexibility may be needed to support onboarding, cross-training, and process updates across time zones.\nMeasures of success\nNew team members complete structured onboarding and reach agreed readiness milestones.\nCross-training coverage improves for designated workflows and backup responsibilities.\nTraining materials and process guidance are current, accessible, and used by the team.\nTeam members demonstrate consistent understanding and application of documented processes.\nTraining gaps, recurring questions, and process-related quality themes are identified and addressed through targeted reinforcement.\nTeam leaders have clear visibility into training completion, readiness, and follow-up needs.","description_format":"text","description_chars":5630,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sales & Marketing"],"lifecycle":[{"event":"open","at":"2026-11-12T07:01:08Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":19,"reasons":["conf:2","win:early"],"computed_at":"2026-11-12T09:10:27Z"},"pay":null,"html_url":"https://alion.io/job/ansira-sr-specialist-training-operations","json_url":"https://alion.io/job/ansira-sr-specialist-training-operations.json","meta":{"generated_at":"2026-11-12T09:10:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18596,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2000762},"rest":"https://alion.io/mcp/rest/get_company?id=2000762"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fansira-sr-specialist-training-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fansira-sr-specialist-training-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fansira-sr-specialist-training-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ansira-sr-specialist-training-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fansira-sr-specialist-training-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4145788}},{"tool":"search_jobs","arguments":{"company":"ansira.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4145788},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}