{"id":2713591,"url":"https://alion.io/job/ant-group-oceanbase-customer-success-manager-oceanbase","title":"OceanBase-Customer Success Manager-OceanBase","company":{"id":58984,"name":"Ant Group","domain":"antgroup.com","url":"https://alion.io/company/ant-group","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"A","score":100,"open_postings":25,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14000,"max_usd":33000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1466},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-08-04T09:06:36Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-30T20:19:45Z","board_verified":false,"closed_at":"2026-10-30T20:19:45Z","days_open":87,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":87},"description":"岗位描述 / Responsibilities\n1、 As the customer success manager, you will be responsible for service team management, customer communication management, project plan management, scope management, change management, risk management, quality management and emergency handling. And you will act as the primary point of accountability to ensure professional service and global support are delivered on time and quality.\n2、 Act as the key driver for service plans and technical solutions related to customer success.\n3、 Develop customized customer success plans while assisting clients in understanding OceanBase services and products.\n4、 Manage customer relationships, proactively identify customer needs, facilitate new business opportunities and ensure service delivery.\n5、 Manage service partners if needed.\n岗位要求 / Requirements\n1. At least 5 years of experience in project management or service management, or 5+ years of technical/business team management experience, or 5+ years of sales experience.\n2. Proven experience in independently managing key customers, with excellent customer communication skills and the ability to effectively drive key stakeholders for decision-making.\n3. Bachelor’s degree or higher, preferably in Computer Science, Telecommunications, or a related field. Candidates with solution design, software development or DBA experience are preferred.\n4. Excellent communication, problem-solving, and teamwork skills, with a strong sense of ownership, self-motivation, and proactive mindset.\n5. Good English communication skills, minimum with CET-4.\n6. Willingess to work and live in Kuala Lumpur is preferred.","description_format":"text","description_chars":1627,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Payment Processing & Gateways","Digital Banks & Neobanks"],"lifecycle":[{"event":"open","at":"2026-10-16T13:34:12Z"},{"event":"close","at":"2026-10-22T12:01:53Z"},{"event":"reopen","at":"2026-10-22T19:43:36Z"},{"event":"close","at":"2026-10-30T20:19:45Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/ant-group-oceanbase-customer-success-manager-oceanbase","json_url":"https://alion.io/job/ant-group-oceanbase-customer-success-manager-oceanbase.json","meta":{"generated_at":"2026-10-31T20:14:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31725,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58984},"rest":"https://alion.io/mcp/rest/get_company?id=58984"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fant-group-oceanbase-customer-success-manager-oceanbase"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fant-group-oceanbase-customer-success-manager-oceanbase"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fant-group-oceanbase-customer-success-manager-oceanbase"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ant-group-oceanbase-customer-success-manager-oceanbase\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fant-group-oceanbase-customer-success-manager-oceanbase"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2713591}},{"tool":"search_jobs","arguments":{"company":"antgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2713591},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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