{"id":2710646,"url":"https://alion.io/job/ant-group-oceanbase-global-technical-support-engineer-l2-oceanbase","title":"OceanBase-Global Technical Support Engineer – L2-OceanBase","company":{"id":58984,"name":"Ant Group","domain":"antgroup.com","url":"https://alion.io/company/ant-group","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Beijing, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18500,"max_usd":42000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":611},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false},{"name":"Db2","optional":true},{"name":"Go","optional":true},{"name":"Java","optional":true},{"name":"Linux","optional":true},{"name":"MySQL","optional":true},{"name":"Oracle","optional":true},{"name":"PostgreSQL","optional":true},{"name":"Python","optional":true},{"name":"Unix","optional":true}],"status":"live","first_seen_at":"2026-10-08T02:19:33Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-17T16:53:14Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"岗位描述 / Responsibilities\nRole Overview\nAs an L2 Technical Support Engineer for OceanBase serving global customers (Public Cloud / On-Premises / Hybrid Cloud), you will dive deep into the database product and core runtime mechanisms. You will identify root causes quickly through log/monitoring/tool-based analysis, deliver actionable solutions, and lead end-to-end resolution for high-priority production incidents (including escalation to Engineering and post-incident reviews), continuously improving customer satisfaction and product reliability.\nKey Responsibilities\nL2 Ticket Handling & Technical Troubleshooting: Take escalations from L1 support and troubleshoot issues related to stability, performance, compatibility, upgrades, and migrations; provide clear resolutions or mitigation plans.\nRoot Cause Analysis & Postmortems (RCA): Lead investigations for high-severity incidents; produce RCA reports, preventive measures, best practices, and knowledge base articles.\nPerformance & Architecture Support: Provide SQL and execution plan analysis, configuration recommendations, capacity planning, and guidance on high availability and disaster recovery architectures (On-Prem/Cloud).\nCross-Team Collaboration & Escalation: Drive issue resolution based on SLA and business impact; collaborate with Engineering/Product/Professional Services for bug isolation, patch validation, and version recommendations.\nCustomer Enablement: Create operational documentation such as manuals, runbooks, and troubleshooting guides; deliver remote technical sessions/trainings when needed to enhance customer self-service capabilities.\nVoice of Customer / Quality Feedback Loop: Turn recurring issues into reproducible cases and actionable feedback; help improve observability, usability, and overall product quality.\n岗位要求 / Requirements\nRequirements\nBachelor’s degree or above (Computer Science/Software/Networking preferred).\n3+ years of experience in databases, backend engineering, infrastructure, or technical support. Experience with distributed databases or cloud-native databases is a plus.\nStrong expertise in at least one relational database (MySQL / Oracle / PostgreSQL / SQL Server / DB2, etc.), with solid SQL skills and proven troubleshooting experience.\nProficiency in Linux/Unix operations and performance analysis; understanding of OS and networking fundamentals (CPU/Memory/I/O/Network stack); familiar with diagnostic tools such as top, vmstat, iostat, sar, strace, etc.\nProficiency in one scripting/programming language (Python/Shell/Go/Java, etc.); able to build tools for log analysis, data collection, issue reproduction, and automated troubleshooting.\nStrong ability to operate under pressure: prioritize by severity and business impact, manage risk, and communicate clearly.\nEnglish as a working language: capable of handling customer communication via tickets and producing professional technical documentation in English.\nPreferred Qualifications\nExperience in enterprise-grade L2/L3 support, SRE, or DBA roles; familiarity with ticketing systems, SLA-driven workflows, escalation processes, and customer-facing communication.","description_format":"text","description_chars":3139,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Payment Processing & Gateways","Digital Banks & Neobanks"],"lifecycle":[{"event":"open","at":"2026-10-16T13:12:37Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.859,"p_room":1,"age_days":9,"expected_fill_days":28,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/ant-group-oceanbase-global-technical-support-engineer-l2-oceanbase","json_url":"https://alion.io/job/ant-group-oceanbase-global-technical-support-engineer-l2-oceanbase.json","meta":{"generated_at":"2026-10-17T18:59:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2063,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58984},"rest":"https://alion.io/mcp/rest/get_company?id=58984"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fant-group-oceanbase-global-technical-support-engineer-l2-oceanbase"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fant-group-oceanbase-global-technical-support-engineer-l2-oceanbase"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fant-group-oceanbase-global-technical-support-engineer-l2-oceanbase"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ant-group-oceanbase-global-technical-support-engineer-l2-oceanbase\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fant-group-oceanbase-global-technical-support-engineer-l2-oceanbase"}]}