{"id":3281775,"url":"https://alion.io/job/antal-junior-customer-care-representaitive-with-spanish","title":"Junior Customer Care Representaitive with Spanish","company":{"id":870,"name":"Antal","domain":"antal.pl","url":"https://alion.io/company/antal-sp-z-o-o","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Traffit","truth_index":{"grade":"B","score":78,"open_postings":813,"ghost_share":0.358,"stale_share":0,"repost_share":0.005,"time_to_fill_p50_days":56,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":43000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":14},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-26T14:08:25Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-31T11:43:51Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":4},"description":"ABOUT THIS ROLE\nThis role is responsible for providing exceptional service to Spanish-speaking customers by addressing their inquiries, resolving complaints, and ensuring a positive customer experience.\nROLES & RESPONSIBILITIES\nRespond promptly and professionally to inbound calls and emails from English- and Spanish-speaking customers regarding their needs, inquiries, or issues.\nListen actively to customers, understand their concerns, and provide practical solutions in English and Spanish.\nBuild and maintain strong relationships with English- and Spanish-speaking customers and colleagues based on trust and reliability.\nUse internal systems and tools effectively to support customers and maintain accurate records.\nWork towards defined departmental metrics and goals while consistently delivering excellent customer service.\nMake appropriate product or service recommendations based on customers’ needs.\nPOSITION REQUIREMENTS\nFluency in English and Spanish.\nMinimum 1 year of experience in customer service or call center roles.\nProficiency in MS Office and internet navigation.\nAbility to work flexible schedules and adapt to changing priorities.\nCustomer-focused mindset with strong attention to detail and problem-solving skills.\nPERKS & BENEFITS\nPrivate medical care package for the employee and family.\nLife insurance on preferential terms.\nLanguage courses.\nAccess to an e-learning platform.\nMultisport card on preferential terms.\nEmployee referral program.","description_format":"text","description_chars":1470,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-26T16:44:23Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely 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