{"id":2154477,"url":"https://alion.io/job/antal-junior-live-operations-specialist-2","title":"Junior Live Operations Specialist","company":{"id":870,"name":"Antal","domain":"antal.pl","url":"https://alion.io/company/antal-sp-z-o-o","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Traffit","truth_index":{"grade":"B","score":77,"open_postings":799,"ghost_share":0.298,"stale_share":0,"repost_share":0.005,"time_to_fill_p50_days":61,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Poland"],"countries":["PL"],"hiring_countries":["PL"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":48000,"period":"year","method":"role_seniority_country_cell","sample_n":17},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-02-17T13:30:56Z","employer_posted_date":"2026-02-17","last_verified_at":"2026-10-25T11:52:39Z","board_verified":true,"closed_at":null,"days_open":250,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":249},"description":"Location: Wrocław | Fully Remote\nType of contract: Employment contract (UoP)\nWork schedule: Part-time (½) | Rotational shifts between 7:00 am-1:00 am (including weekends)\nPosition level: Junior\nRecruitment process: online\nAbout your future employer:\nOur client is a leading global online food delivery platform connecting consumers with a wide network of restaurants, enabling convenient ordering and fast delivery across multiple markets. Combining advanced technology with a strong local market presence, the company ensures seamless customer and partner experiences at scale.\nChat Support Specialist (Bulgarian, German, or Dutch)\nWe are looking for a Live Operations Customer Service Advisor to join the Live Operations team, supporting couriers in real time. You will help couriers handle unexpected situations and ensure orders are picked up and delivered as smoothly and efficiently as possible. You will communicate closely with couriers, track deliveries, and make quick, effective decisions to keep operations running and customers satisfied.\nYour Responsibilities:\nSupport couriers via chat (primary channel) in real-time operational situations\nTrack deliveries and schedules to help optimize delivery times\nFollow the automated order distribution system\nCommunicate with customers in exceptional cases\nCollaborate with the team, sharing ideas and best practices\nTake ownership of issues and resolve them with a practical, solution-oriented mindset\nRequirements:\nVery good written and verbal communication skills in English and Bulgarian, German, or Dutch\nAbility to multitask and prioritize in a fast-paced environment\nStrong attention to detail and resilience under pressure\nConfidence in working with multiple systems simultaneously\nProactive, positive attitude with a strong sense of responsibility\nOur Client has a lot to offer:\nMeal allowance to order food online\nPrivate medical care and subsidized sports card\nFull onboarding, training, and ongoing development opportunities\nContinuous support in your role\nInformal, supportive culture within an ambitious, international team\nRecruitment Process:\nShort phone call with our recruiter \nOnline interview \nOnline language verification (Bulgarian + English tests)\nOffer and onboarding","description_format":"text","description_chars":2247,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Bulgarian","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-09T06:18:49Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.186,"p_room":0.28,"age_days":249,"expected_fill_days":61,"reasons":["conf:1","agency","velocity","ghost","win:tail","crowd:junior,brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/antal-junior-live-operations-specialist-2","json_url":"https://alion.io/job/antal-junior-live-operations-specialist-2.json","meta":{"generated_at":"2026-10-25T14:26:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20796,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":870},"rest":"https://alion.io/mcp/rest/get_company?id=870"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fantal-junior-live-operations-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fantal-junior-live-operations-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fantal-junior-live-operations-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/antal-junior-live-operations-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fantal-junior-live-operations-specialist-2"}]}