Senior Application Support Specialist

Senior Application Support Specialist

Warsaw, Poland (hybrid model: 3 days per week in the office)

International logistics organization

About the Role

We are looking for an experienced Senior Application Support Specialist ((Enterprise Platform Operations) to join a global team responsible for supporting and optimizing a portfolio of mission-critical, cloud-native applications used across a worldwide logistics network.

You will work in a modern technology environment focused on delivering highly scalable digital products built on microservices architecture, real-time data processing, and advanced cloud technologies. This role combines deep technical troubleshooting, platform reliability, performance optimization, and close collaboration with engineering teams to ensure seamless business operations.

As a senior member of the team, you will take ownership of complex production issues, contribute to strategic support initiatives, and help shape best practices across the application support function.

Your Responsibilities:

• Manage and resolve application incidents within agreed service levels (SLAs)

• Investigate and resolve complex production issues affecting business-critical applications

• Collaborate with Development, DevOps, SRE, QA, and Infrastructure teams to implement permanent solutions

• Communicate effectively with senior stakeholders regarding critical incidents, root causes, and improvement initiatives

• Monitor application and system performance, identifying opportunities for enhanced stability, scalability, and supportability

• Develop, maintain, and monitor Error Budgets for supported applications

• Design and implement automated monitoring, alerting, and observability solutions

• Lead support-related projects and continuous improvement initiatives

• Analyze support metrics and application performance data to identify trends and optimization opportunities

• Create and maintain technical documentation and knowledge base articles

• Mentor less experienced team members and contribute to knowledge-sharing initiatives

• Participate in an on-call rotation supporting a global 24/7 production environment

What We Are Looking For:

• 4+ years of experience in Application Support, Technical Support, Production Support, or a similar role

• Experience troubleshooting complex enterprise applications in production environments

• Strong problem-solving and analytical skills

• Good understanding of microservices architecture and distributed systems

• Experience with ITSM processes and tools

• Hands-on experience with Jira, Confluence, or other Atlassian products

• Strong communication skills and ability to work with both technical and business stakeholders

• Excellent English skills, both written and spoken

• A proactive mindset, ownership attitude, and customer-focused approach

Nice to Have:

• Experience with cloud-native applications and platforms

• Knowledge of scripting or programming languages

• Familiarity with Site Reliability Engineering (SRE) practices

• Experience supporting high-availability, large-scale enterprise platforms

• Background in monitoring, observability, and performance optimization

Technology Stack:

• Kubernetes

• Docker

• Kafka

• MongoDB

• Cloud Technologies

• Microservices Architecture

• Atlassian Suite (Jira, Confluence)

• ITSM Tools

• Machine Learning & AI-enabled platforms

What's in It for You:

• Opportunity to support and improve large-scale global platforms used by thousands of users worldwide

• Work with modern cloud-native technologies and engineering best practices

• Exposure to highly scalable, high-availability systems and complex business processes

• International and collaborative work environment

• Professional development opportunities and access to experienced technology specialists

• Benefits package including private healthcare (Luxmed) and sports card (Multisport)

Co zyskasz dzięki aplikacji na ofertę Antal?

Gdy Twoja aplikacja zostanie rozpatrzona pozytywnie (zostaniesz zaproszony/a do procesu), otrzymasz wsparcie Konsultanta/Konsultantki, który/a utrzyma z Tobą stały kontakt (mailowo lub telefonicznie), pomoże Ci przygotować się do rozmowy rekrutacyjnej z przyszłym pracodawcą oraz zatroszczy się o jakość procesu rekrutacyjnego, w którym aktualnie bierzesz udział.

Kim jesteśmy?

Jesteśmy liderem rekrutacji specjalistów i menedżerów oraz doradztwa w obszarze HR. Marka obecna jest w 35 krajach, w Polsce działa od 1996 roku. Przez ten czas zbudowaliśmy wiele karier kandydatów, dzięki elastycznemu i kompleksowemu podejściu do wszystkich rekrutacji. Antal tworzy ponad 130 profesjonalnych konsultantów ds. rekrutacji, którzy są oni nie tylko skutecznymi rekruterami, ale także wykwalifikowanymi doradcami, specjalizującymi się zarówno w zakresie wybranego sektora, jak i stanowiska.

Sprawdź inne aktualne oferty pracy na: https://antal.pl/dla-kandydata

Zaobserwuj nasz profil na LinkedIn: https://www.linkedin.com/company/antalpoland